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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
For the price and my needs, Urban Palms was a good choice. The rental process was smooth — the staff went above and beyond to accommodate me, and all additional fees were clearly explained before signing. I... Read More
For the price and my needs, Urban Palms was a good choice. The rental process was smooth — the staff went above and beyond to accommodate me, and all additional fees were clearly explained before signing.
I liked the smart home features that allowed me to manage the thermostat, locks, and security system remotely.
I kept my main-level apartment very clean and never had problems with roaches or mice — I never saw a single one. Occasionally, a rather large black flying bug came from the bath drain, but I was told that’s common in Texas. It only happened a couple of times and wasn’t a major issue.
Valet trash service was hit-or-miss. That seemed to be more on the third-party trash company than Urban Palms, and to their credit, the company was quick to acknowledge concerns when raised.
The laundry rooms could definitely use some TLC — repainting, repairing windows, and addressing odors would make a big difference. Still, it’s nice having on-site laundry, and when machines did break, the service company was quick to respond once a resident filed a work order (just don’t assume staff will know when a machine is out of order — residents need to report it directly).
The landscaping is always well maintained, but the grounds could look even better if residents took more pride in their community and avoided leaving trash around.
I didn’t use the pool amenities, but they appeared clean during my walk-through (though I don’t recall seeing any pool furniture).
Neighbors were pretty laid-back — not overly friendly or welcoming, but generally kept to themselves, which wasn’t necessarily a bad thing.
Maintenance responded fairly quickly to the few (minor) issues I had.
The staff was always friendly and helpful — especially Jose.
All in all, my experience at Urban Palms was very positive, and I was disappointed to have to leave. I only moved because I unexpectedly relocated out of state — but if I found myself back in Houston, I’d happily rent here again.
Nora Khanoba
★★☆☆☆
It's a nice place to live. Maintenance is on time most times. It has nice environs inside. Also grateful for the resident enrichment and food distribution programs to help residents during the pandemic. Still lots to be... Read More
It's a nice place to live. Maintenance is on time most times. It has nice environs inside. Also grateful for the resident enrichment and food distribution programs to help residents during the pandemic. Still lots to be improved on though (like the constant smell of smoke around the area in the evenings and the roaches! Those are a big one).
Kenneth Thompson (Conroe, K.T.)
★★☆☆☆
I visit a friend here and the work that needs to be done inside these apartments are sad and unprofessional they only look good on the outside I guarantee that!!! This is another property that is only... Read More
I visit a friend here and the work that needs to be done inside these apartments are sad and unprofessional they only look good on the outside I guarantee that!!! This is another property that is only concerned with taking renters money but not doing there part maintaining adequate and updated maintenance and appliances THIS IS SAD!!! FROM THE FRONT DOOR TO THE KITCHEN TO THE BATHROOM, NOBODY SHOULD HAVE TO LIVE LIKE THAT AND BEEN THERE AT LEAST 11 YEARS UNACCEPTABLE FOR REAL URBAN PALMS
Nalukuli Mtahonga
★★★★★
I have been here for two years and really enjoy my space. Jose was very helpful with my renewal options.
Khuong Dang
★★★★★
Jose is very friendly and very helpful. Go great length to help with my application. I love the vibe and the environment during my tour here at the apartment. Nice and clean. Highly recommend.