Get a chance to receive up to $500 in cashback rebates when you lease this property. Don’t miss out on this limited-time offer to maximize your savings on your new apartment! Read More
Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
******** As a follow up. The business replied to this review asking me to contact them. I have sent handfuls of emails to no response. Their comment was all for show and there was no intention of... Read More
********
As a follow up. The business replied to this review asking me to contact them. I have sent handfuls of emails to no response. Their comment was all for show and there was no intention of making anything right. That type of behavior should tell you all you need to know. Stay away from them
********
Review of The Scenic at River East
I strongly advise potential renters to steer clear of The Scenic at River East, managed by Greystar. My experience living here has been nothing short of a disaster, marked by continuous maintenance issues, rude staff, and hidden fees that they use to unfairly gouge tenants upon move-out.
The nightmare began when my shower started leaking in February, causing severe water damage to the baseboards. I reported the issue numerous times, and despite multiple failed attempts to fix it—replacing baseboards, resealing the shower, and installing blockers—the leak persisted for months. Mold became a concern, but my pleas to management went largely ignored.
In one particularly frustrating instance, I was forced to leave my apartment with my dog for an entire weekend while they attempted to fix the shower by resealing the pan. After vacating my home for 48 hours, as instructed, I returned to find the problem completely unresolved. No functional shower and no real solution in sight, despite all the inconvenience.
Even when a plumber finally discovered the real issue—a crack under the shower pan—the repair process dragged on for weeks, leaving me without a usable shower for an extended period of time. I had to physically go to the office to get keys to a temporary unit, as management refused to answer my calls or emails promptly. I was left with a loud humidifier in my bathroom to be left running for a week. The lack of communication and disregard for my basic living needs was appalling.
To make matters worse, when I moved out, they charged me for carpet damage caused by their own water leaks and used my pet addendum to stick me with hidden cleaning fees that were not made clear in the lease. These fees felt like nothing more than a money grab, especially considering the poor condition they left my apartment in.
The Greystar staff, were rude and unprofessional, with no accountability for the continued problems in my unit. Paula even had the nerve to accuse me of not following maintenance instructions properly, which was both untrue and infuriating.
If you’re considering living here, I highly recommend you think twice. Between the constant maintenance problems, the unprofessional staff, and the hidden fees, this place has been a nightmare. Save yourself the hassle and find a better-managed property.
Maddie Gonzales
★★★★★
Had a great 2 years of living here! Communication with the leasing office is easy, they are always kind. Maintenance was on top of my requests however rarely needed them because my apartment was always running smoothly!... Read More
Had a great 2 years of living here! Communication with the leasing office is easy, they are always kind. Maintenance was on top of my requests however rarely needed them because my apartment was always running smoothly! Amenities are nicely kept up and resident events are great. I personally never had an issue with rent charges. I will MISS my time at the Scenic and highly recommend to future renters.
Samia Salih
★★★★★
Updated review. As a former resident, I had a mostly positive experience. The community is well-kept, thanks to Pete and his amazing maintenance team, and Sam, the manager, genuinely cares about residents. Madison, the leasing agent, is... Read More
Updated review.
As a former resident, I had a mostly positive experience. The community is well-kept, thanks to Pete and his amazing maintenance team, and Sam, the manager, genuinely cares about residents. Madison, the leasing agent, is also great—always friendly and attentive.
While I was never a problem resident and never late on rent, I had challenges with Paula, the assistant manager. Her responses were often rude, and she wrongfully charged me a hefty clean-up fee when I moved out.
I often found her unhelpful when I sought assistance. For example, when I asked for clarification about my lease renewal, which had incorrect dates, her response was abrupt and dismissive.
Additionally, rent was frequently posted late during holidays,
creating anxiety about potential late fees.
Despite these issues, I appreciated the overall environment and would recommend this complex!
Jack Miller
★★★★★
As an outside sales representative I visit hundreds of multifamily properties in DFW. Madison Powell was one of my best visits ever! She was so welcoming and gracious with her time. She loves her job, and it... Read More
As an outside sales representative I visit hundreds of multifamily properties in DFW. Madison Powell was one of my best visits ever! She was so welcoming and gracious with her time. She loves her job, and it shows. She was in no hurry to rush me out the door and engaged with me on several topics. Greystar is fortunate to have someone who is so committed to her job and does it with a big smile.
Jeffrey Inferrera
★☆☆☆☆
I had three negative experiences living at the Scenic. First, I was burglarized within the first two weeks of living here. The surrounding neighborhood is not safe. That alone is enough reason to find a different place... Read More
I had three negative experiences living at the Scenic. First, I was burglarized within the first two weeks of living here. The surrounding neighborhood is not safe. That alone is enough reason to find a different place to live, especially if you have a family and safety is important. Second, management messed up the charges on my rent and back-charged me a significant sum of money. Lastly, management messed up my water meter and tried to charge me for tens of thousands of gallons in water usage on our move-out charges (about $650 of water). Very frustrating. There are numerous other places you can live without these kinds of issues. I suggest looking elsewhere.