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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Horrible apartment complex, ran down, first month with regrets of moving in. No ac, it's on the lease. Nearly non functional hot water heater that's well past service life. Service tickets that get closed down with no... Read More
Horrible apartment complex, ran down, first month with regrets of moving in. No ac, it's on the lease. Nearly non functional hot water heater that's well past service life. Service tickets that get closed down with no results, being told ac is functioning wile my apartment is hotter than the outside, I have ran the AC all night no change. It's 63° outside 70° in my apartment. 84% humidity. This is Texas AC is needed. Management clearly does not care since they place the blame on maintenance, but will not allow another company to service AC. I have asked for the owners number to have some one do proper service and get things done. I have lost out on sleep because of my declining health from this apartment. They charge tenants water but fail to fix broken water pipes. The house bib on the side of the building has been leaking since I moved in day 35 and constant water being wasted.
VA
★☆☆☆☆
I really wanted to love my new apt. I had high hopes especially since they're requesting a $1000 deposit for a basic 2 bedroom apt. But my apt was far from move in ready. The front door... Read More
I really wanted to love my new apt. I had high hopes especially since they're requesting a $1000 deposit for a basic 2 bedroom apt. But my apt was far from move in ready. The front door lock would not turn with the keys. There was paint splattered all over the place. Water damage underneath the kitchen sink. Floors bubbling up. The AC broke down twice in the first week. The bathroom toilets were dirty and running water. I had to beg for something as simple as mailbox keys. I finally received them 2 weeks after I moved in. The leasing office staff do not answer the phones or return emails. So you have to physically pop into the office to speak with someone. They close out repair requests without resolving the issue. Safety is also an issue here since they do not have enough lights outside. I only been here for about 3 weeks and already counting the days till move out. They know once you sign the lease you're basically stuck so they don't care.
Matt
★★☆☆☆
In short: RODENTS, TRASH, POOR APPLIANCES, NO COMMUNICATION. NOT WORTH THE FEW DOLLARS SAVED. This review is the result of psychotic delirium brought upon by several days without a working air conditioning unit in the middle of... Read More
In short: RODENTS, TRASH, POOR APPLIANCES, NO COMMUNICATION. NOT WORTH THE FEW DOLLARS SAVED.
This review is the result of psychotic delirium brought upon by several days without a working air conditioning unit in the middle of Texas summer. I am very seriously imploring you to consider moving to a different community for your health and safety.
If you are thinking about moving here to save a little money, I urge you to pick up a night job a few hours a week instead. I would gladly turn back the clock and spend an extra couple hundred dollars a month to live somewhere that didn’t disappoint and depress me on a daily basis. I originally moved in because of a job change that brought me back to the area. I love McKinney and I thought it would be nice to be close to the parks and trail. I was aware that the Rustic community would be less than luxurious, but my expectations could not have been low enough.
Beginning our first night, we laid awake listening the scurrying of rodents the ceiling above the bedroom. This went on for 3-4 months until the tenant above our unit moved out and I assume the maintenance team performed pest control at that point, as the scurrying was crescendoed by the screaming of rodents being trapped or dispatched in the middle of the night. This resolved the scurrying for a month or so until there numbers bolstered. The scurrying continues to haunt us on a less predictable basis.
The rodents likely find this a bountiful home, as there is regularly trash left spread around the grounds. You would assume that a valet trash service would mean a clean community, but anyone who has been beholden to valet trash services in the past knows this to be a farce. Tenants would rather leave bags of trash in front of their units all weekend than walk to the dumpsters. Valet trash pickups have missed some scheduled evenings, but in general they are consistent. Mr. Valet Waste Management Specialist accounts for half of my one star. Thank you for helping me out with my cat litter that one night. I gladly pay my valet trash fee just to pay the man for helping with my neighbors’ trash.
Do you like to cook? I love to cook! Unfortunately, upon our move-in, our oven was still COATED in cleaning solution. I rinsed the oven several times over. Preheating the oven filled the apartment with a chemical stench. It took me days of cleaning to get it to the point that I felt safe to cook in it. I can still taste the cleaning solution in the air when I heat the oven.
If you walk around the complex, you will see and hear many varieties of air conditioning units. You will hear them because they bang and clatter outside of your bedroom window all night long. If you’re lucky, you will at least have one of the newer units. If you are unlucky, the staff will not be able to diagnose the curse that hath befallen your air conditioning and your home. When this happens to your family, get a hotel on the first day. Do not tough it out in the middle of the summer like me. “Tomorrow” is a promise that seemingly never comes.
If you don’t regularly remind the staff that you exist, nothing will come. I can’t totally blame them. The Rustic is a place where dreams go to die. June 2025 brought in a new management company: RPM Management. I expect they can’t do any worse, but they have not yet returned my calls. Long live the Rat King.
Edit: The air conditioning unit has been fixed and “scheduled preventive pest control” was made the day after writing this review. What impeccable timing. I have added another star for good will.
Bob Montgomery
★★★★☆
Just finished up my 10 month lease yesterday and overall it was pretty good. There is a bit of a roach issue, pest control was lazy on it so after the second time they came I kinda... Read More
Just finished up my 10 month lease yesterday and overall it was pretty good. There is a bit of a roach issue, pest control was lazy on it so after the second time they came I kinda gave up because I can handle the bugs. And there weren’t too many. Other than that, I had a good experience here. Great dog park, surrounding area, and close to the highway but far enough to where it’s not noisy. The only maintenance request I had got done in like 4 hours after I submitted it, which was pretty impressive. It was my first apartment ever and im happy with how it went.
Nicki Wazny
★★★★★
I have been living at The Rustic of McKinney for over a year now, and I couldn't be happier with my choice! The units are spacious, modern, and well-maintained, offering a perfect blend of comfort and style.... Read More
I have been living at The Rustic of McKinney for over a year now, and I couldn't be happier with my choice! The units are spacious, modern, and well-maintained, offering a perfect blend of comfort and style. The amenities here are fantastic, with a beautiful pool, and fitness center.
The staff is incredibly friendly and responsive – they truly go above and beyond to make residents feel at home. Maintenance requests are handled promptly, and the community events organized by the management create a great atmosphere for residents to connect and socialize.
The location is ideal as well, with easy access to shopping, and dining options. Overall, I highly recommend to anyone looking for a property that feels like home. It’s a wonderful place to live!