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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I do not recommend this apartment. While the repair workmen are very considerate and helpful, the office staff are absolutely not. The staff do not respond timely to emails for assistance or information, do not keep track... Read More
I do not recommend this apartment. While the repair workmen are very considerate and helpful, the office staff are absolutely not. The staff do not respond timely to emails for assistance or information, do not keep track of paperwork properly, and are generally disorganized. I did not get a parking decal for almost 3 months after moving in, despite the office manager having a stack of them in her desk drawer when I went in person to follow up on my emailed requests. I selected my particular apartment on the promise that new grass was going to be laid shortly after I moved in but instead I had dirt, weeds, or a Soddy mixture of both for the entirety of my residence. I had to provide my move-out notice 3 times because staff kept “losing” my notice emails or failing to ask me to fill out for the required document apparently. When I finally got to move out and left my apartment in immaculate condition, I was billed for a “60 day back log” of water and sewer fees and a fee for cleaning the apartment and “dead plant removal,” despite there being more than double the fees left over from my security deposit that Abbey refused to return or use towards the fees. Needless to say, the only plants that could have possibly been removed are the weeds that Abbey allowed the kill the grass and grow wild the entire time I lived there. Additionally, while the gym looks nice, the treadmills are recurrently broken and not repaired for long periods of time. When complaints are raised, I received a voicemail regarding “leaving a scathing review” and then a reply that claimed my review was false and misleading, when in fact the Abbey’s response is the misleading part. Thread carefully with these people.
Kevin Dougherty
★★★★★
This apartment complex has exceeded all of my expectations and truly stands out as well above average. From the very beginning, the moving-in process was seamless thanks to Ms. Jenny, who went above and beyond to ensure... Read More
This apartment complex has exceeded all of my expectations and truly stands out as well above average. From the very beginning, the moving-in process was seamless thanks to Ms. Jenny, who went above and beyond to ensure I found the right apartment. She provided me with multiple options to choose from and made what could have been a stressful experience feel smooth, easy, and welcoming.
I’ve now lived here for two months, and everything has continued to go just as well. The staff in the office are always approachable, responsive, and willing to help with any questions or concerns that come up. It’s clear they genuinely care about residents’ comfort and satisfaction, which makes a big difference in day-to-day living.
The complex itself is well-maintained, quiet, and has a very welcoming atmosphere. It feels like a place where you can actually relax and feel at home, not just somewhere to live. Whether it’s the professionalism of the management team or the overall upkeep of the property, this community consistently goes above and beyond.
I couldn’t be happier with my decision to move here and would highly recommend this apartment complex to anyone looking for a place that combines excellent service, comfort, and peace of mind.
John Turpin
★★★★★
My husband and I have been living at The Abbey at Sonterra for 18 months. We have had a great experience with both office and maintenance staff. The manager Alex and assistant Lauren have been amazing and... Read More
My husband and I have been living at The Abbey at Sonterra for 18 months. We have had a great experience with both office and maintenance staff. The manager Alex and assistant Lauren have been amazing and very responsive to all our needs and questions. The maintenance staff including Bob and Raul have responded to every maintenance request which haven’t been many with speed and thoroughness. The property is well maintained clean and quiet. We would highly recommend this property for your new home it is a great place to live.
Josh Langwell
★★★★★
I recently moved in and our leasing agent Jenny did a fantastic job! She made the process quick and easy. The day we moved in our fridge wasn’t cooling but Bobby got a new fridge installed quickly.... Read More
I recently moved in and our leasing agent Jenny did a fantastic job! She made the process quick and easy.
The day we moved in our fridge wasn’t cooling but Bobby got a new fridge installed quickly. He came after hours and followed up to make sure everything was working properly.
The experience so far has been great and I would definitely recommend given the experience I have had so far.
Jamey Cihak
★★★★★
We feel like we're at a resort at the coast (except there's no beach)! The Abbey has exceeded our expectations for apartment life. The apartment itself is well-appointed, with stylish finishes I would have picked myself. We... Read More
We feel like we're at a resort at the coast (except there's no beach)! The Abbey has exceeded our expectations for apartment life. The apartment itself is well-appointed, with stylish finishes I would have picked myself. We enjoy the amenities: the park-like setting, getting work done with complimentary beverages in the cyber cafe, grilling by the pool, working out frequently in the gym.
The parking garage provides convenient covered parking for us and our guests. Although a lot of people have dogs and enjoy the dog park and pet wash, we haven't been bothered by barking, or really by much noise at all. Everyone seems courteous, both staff and neighbors. There's a good vibe here.
Finally, the location is fantastic. We enjoy being so close to the nearby park, Costco, and Walmart, and can zip onto 1604 or 281 so quickly. The Abbey at Sonterra is a real gem!