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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My stay at Reserve at Spring Creek in Richardson, Texas has been delightful. The apartment is recently constructed and reflect a commendable level of quality. From day one of my move-in, I've appreciated the consistent level of... Read More
My stay at Reserve at Spring Creek in Richardson, Texas has been delightful. The apartment is recently constructed and reflect a commendable level of quality. From day one of my move-in, I've appreciated the consistent level of service and maintenance provided.
Several aspects of my stay were noteworthy, including the carefully chosen appliances, convenient electric socket placements, and the overall construction quality. The stainless-steel kitchen appliances and washer/dryer were in excellent condition and performed well.
What sets Reserve at Spring Creek apart is their dedication to exceptional service. The management team consistently goes the extra mile to promptly address residents' needs. Maintenance requests are handled with care, ensuring timely resolutions.
I must highlight Matt, one of the leasing agents, for his professionalism and efficiency. Matt's courteous assistance has truly enhanced my leasing experience. Whether it was questions about apartment amenities or paperwork assistance, Matt was always ready to help with a friendly attitude.
In summary, Reserve at Spring Creek earns a solid five-star rating for its quality apartments and commendable service. If you're in search of a comfortable and well-maintained living space in Richardson, Reserve at Spring Creek is a reliable choice.
Victoria Palos
★★★★★
Alvena made the process of applying and moving to the Reserve at Spring Creek Apartments super smooth. She is so kind and graceful. Very informative and patient. I cannot thank her enough for all the help she... Read More
Alvena made the process of applying and moving to the Reserve at Spring Creek Apartments super smooth. She is so kind and graceful. Very informative and patient. I cannot thank her enough for all the help she provided.
Also shout out to Jordan and Emma!
They both helped me with various things after moving in.
These apartments are gorgeous, amenities are luxurious and the view and access to the Spring Creek Nature Area is unbeatable! The leasing team being so professional and genuinely looking out for their residents is priceless! Thank you all!
Rachel Ijames
★★★★★
I recently signed a lease here and I could not be more excited! Jordan in particular has been beyond helpful and so so so committed to helping me find the best apartment for my needs! She’s incredibly... Read More
I recently signed a lease here and I could not be more excited! Jordan in particular has been beyond helpful and so so so committed to helping me find the best apartment for my needs! She’s incredibly genuine, and all the office and maintenance staff I’ve met so far seem to really enjoy what they do, which makes the experience that much better for us on the public end! Before applying, I read other reviews online and the new management seems to really be doing something right - I’ve already referred another friend here and definitely will continue to do so!
Bill Klymus
★☆☆☆☆
The community itself is nice, however management keeps trying to nickel and dime the residents and the property while continually raising rent making things increasingly unaffordable. To start, my renewal rate offer was $1583 for a one... Read More
The community itself is nice, however management keeps trying to nickel and dime the residents and the property while continually raising rent making things increasingly unaffordable.
To start, my renewal rate offer was $1583 for a one bedroom. This is $60 a month more than I currently pay. When I contacted the office asking if they could negotiate a lower rate as they have done in previous years I was told that they had to offer the same rate to everyone otherwise they would be violating the Fair Housing Act. Interestingly, my apartment is currently listed on the website for $1482 a month. Either someone is lying, or they think I'm gullible.
Aside from that, there are numerous problems with the property that have been brought to the attention of management, but nothing has been done. In the few years I've lived here, I have experienced the following:
1) a few years back my apartment flooded and management was very unresponsive and I was required to pay rent for an apartment I had no access to. It took an additional year for follow up work to be completed
2) My garage has been broken into twice and management refuses to install security cameras.
3) The security gates routinely malfunction.
4) Grass in first floor apartments being replaced with turf presumably because it’s cheaper.
5) My dishwasher malfunctioned and was replaced with a unit that doesn’t fit correctly in the space. It also does not have the same functionality as the previous unit and is much cheaper in quality.
6) No one ever answers the phone in the front office
7) When no one answers the phone I have to go to the office in person. However office hours on weekends have been reduced with Sundays being eliminated totally.
8) Combative employees in the front office when trying to get an update on requested repairs.
9) I have attempted to contact the Bell Partners regional office in Dallas but all calls go straight to voice mail and are never returned.
10) A garage door in building 11 was damaged. It was replaced but remains unpainted. It looks cheap and unfinished.
This is a long list, and while some of these are small details, they all add up. Especially for an apartment complex that wants to charge me an extra $100 a month, and where some one bedrooms are pushing $2000 per month.
Destiny Anete
★★★★★
I’ve finally settled in after 3 months. I’m so happy I chose to make this place my home! From the very beginning, the entire process was smooth and stress-free. My leasing agent, Emma, was absolutely incredible—so sweet,... Read More
I’ve finally settled in after 3 months. I’m so happy I chose to make this place my home! From the very beginning, the entire process was smooth and stress-free. My leasing agent, Emma, was absolutely incredible—so sweet, welcoming, and helpful every step of the way. She made everything so easy and really made my fiancé and I feel at home from the start.
I truly love our new apartment—it feels like the perfect place for me. The manager is also amazing: professional, attentive, and always willing to help with anything I need. I couldn’t have asked for a better experience. Highly recommend this community to anyone looking for a new place to call home!