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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I've been here for two weeks now, and I’m so thankful to call this place home. It’s been peaceful, quiet, and exactly what I needed. I have to give a huge thank you to Shay, the property... Read More
I've been here for two weeks now, and I’m so thankful to call this place home. It’s been peaceful, quiet, and exactly what I needed.
I have to give a huge thank you to Shay, the property manager. She’s truly heaven-sent. Shay has been incredibly kind, patient, and supportive. She came through for me at a time when I really needed it, and it made all the difference. I didn’t just feel like another tenant, I felt genuinely welcomed.
One of the nicest surprises was finding a welcome gift inside my unit when I moved in. I've lived in several apartment complexes around DFW, and that was a first for me. It was such a thoughtful touch and really set the tone.
Thank you, Shay, for everything. I'm looking forward to this new chapter, and I’m wishing peace and blessings to all my neighbors and future residents here!
Vee Smith
★★★★★
I’d like to start by saying how truly grateful my husband and I are for Shay’s outstanding, top-tier service and unwavering dedication to Parkwood Plaza and its prospective tenants. We began our home search all the way... Read More
I’d like to start by saying how truly grateful my husband and I are for Shay’s outstanding, top-tier service and unwavering dedication to Parkwood Plaza and its prospective tenants. We began our home search all the way from California and stumbled upon this rare gem, and from our very first interaction, Shay made the distance feel nonexistent.
She answered the phone with a kind, warm, and professional tone that instantly gave us peace. Throughout the application process, we hit a few technical bumps, but Shay took the time right in the middle of her busy day to personally walk us through it. She explained every step in detail, with patience and clarity, and never once made us feel rushed or like an inconvenience. Her consistency and follow-through were exceptional.
Even when challenges arose that were out of her control, Shay remained committed to helping us as far as her authority would allow. She called us with updates, answered every question we had, and always treated us like people..not paperwork. That alone meant everything.
Once we were able to fly to Dallas, Shay gave us a thoughtful tour of the property. She highlighted the maintenance team’s dedication to ensuring clean, comfortable living conditions and spoke confidently about the pride she takes in the community, even while juggling calls, walk-ins, and documents as a one-woman team.
It’s easy to look for amenities like pools or gyms, but Parkwood Plaza offers something deeper, a sense of peace and purpose. The central location, spiritual calm, and Shay’s heartfelt approach to her work made us feel that this wasn’t just a rental, it was a divine assignment.
While she doesn’t control final approvals, we were so impressed by how seamless and supported the entire process felt. Shay didn’t treat us like a sale, she treated us like family. And that kind of service is rare and unmatched. Whatever happens, we are overall better because we met Shay.
Jasmine Barnes
★★★★★
I'd like to point out how Ms. Shay's customer service was outstanding and she went beyond to make me feel like I belong. She made sure that all of my needs were met and that I wasn't... Read More
I'd like to point out how Ms. Shay's customer service was outstanding and she went beyond to make me feel like I belong. She made sure that all of my needs were met and that I wasn't overlooked. I'd recommend for anyone who's looking for a great space to go see Ms. Shay at Parkwood Townhouses. Thanks again
Deborah Green
★★★★★
It's nice to finally be home! None of the other places I looked at compare to my experience with Parkwood's management, the property, my new neighbors and this community. The amenities are amazing, (much more than I... Read More
It's nice to finally be home! None of the other places I looked at compare to my experience with Parkwood's management, the property, my new neighbors and this community. The amenities are amazing, (much more than I expected) from the flooring, the appliances to the slow close cabinets. And here's a special shout-out to the property manager, Shaska Craff. Shaska was extremely helpful and supportive throughout the entire process. As I said before, it's nice to finally be home!
Q Mosely
★☆☆☆☆
I applied to the townhomes a week ago and the application was denied. I contacted the leasing manager and she informed it was due to a credit freeze. I unfroze my credit reports so that the company... Read More
I applied to the townhomes a week ago and the application was denied. I contacted the leasing manager and she informed it was due to a credit freeze. I unfroze my credit reports so that the company could run my background and the application was still denied for fraud alert. I was confused seeing that I am the person that's applying and that I haven't had any issues with fraud up until now. I contacted Leasing Desk, who is a third party business that conducts the background check, and was told from a representative that it was not on their end but the leasing office I am applying to and that I should contact them to see what documents they need to verify my identity. I've sent an email explaining to them that I was a victim of identity theft during the pandemic so I took it upon myself to dispute things and to have my credit locked. No response. I recently called this week and left a voicemail. No response. But they took my $67 dollars for the application fee, which I understand is non-refundable. However, since I can't get a response from anyone, but I do see the manager is responding to reviews on google, I'm just going to share my experience this way. I dislike doing it this way but all it takes is to keep communication open just like I'm trying to. On to the next.