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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I’ve never had such a bad experience with anything in my entire life! They have promised to have the gates fixed since before I moved in a year ago but I didn’t know that when I moved... Read More
I’ve never had such a bad experience with anything in my entire life! They have promised to have the gates fixed since before I moved in a year ago but I didn’t know that when I moved in. I am in a situation where safety is important and Pam in the office knew the situation I was moving away from and was aware of the details when I moved in and instead of being honest and telling me that the gates have never worked here for more than 3 days since the apartments opened, she told me they would be fixed soon! A year later and in a year they only worked literally for a couple days the whole year! They committed to residents in multiple emails to have security officers at the gates checking names and they failed to do that, I have pictures almost nightly of no security at the gate. The office has a different excuse every night why no one was at the gate. There was dog poo in the elevator one Saturday and I informed Pam in the office and she tried to manipulate me into feeling bad for her being by herself in the office on Saturdays and she said she didn’t know if she would have time to pick it up before Monday. This is a health sanitation issue! My heat went out several times over the winter and they had me use my emergency heat setting and assured me it wouldn’t affect my electric bill and wouldn’t ya know it tripped! They thought a measly $75 gift card would suffice, that didn’t even cover a quarter of what my bill increased to with using the emergency heat, which the gift card never showed up so I had to hassle them until they gave me a credit on my account would fix it! Now it’s time to renew my lease and I thought surely after putting my safety in jeopardy daily I would cut a break, nope! They are increasing my rent by $286 a month plus doubling my parking fee! This place doesn’t care about its residents! Do not move in here! Save yourself time and money and your safety!
Anjali Kumar
★★★★★
This one’s specifically for Pam, who has been the most sweetest and efficient person from the tour till me finally moving in. She virtually showed me around the building, and I fell in love with O&E instantly.... Read More
This one’s specifically for Pam, who has been the most sweetest and efficient person from the tour till me finally moving in. She virtually showed me around the building, and I fell in love with O&E instantly. I asked her to help me with the lease as I had to move in within a couple of days- and the lease was in my email on the same day just within a few hours. She made sure that my apartment is clean and well presented when I moved in and oh my I was so surprised to see what a beautiful place it is. I am in love with Oak and Ellum and I honestly have no complaints. The pool is well maintained, community is clean and safe, and Brice and Pam are two of the kindest leasing agents I have come across. No regrets! They are amazing. Go for it.
Hope Miletello
★★☆☆☆
After moving out and living at a different apartment that is 10x better I wanted to leave a quick review. This place is just plain nasty. I’m sorry but there was always trash every where. It smelled... Read More
After moving out and living at a different apartment that is 10x better I wanted to leave a quick review. This place is just plain nasty. I’m sorry but there was always trash every where. It smelled bad and people smoked on property. I had gnat problems all the time it was disgusting and I am a very clean person. I will say that the staff was always nice to me personally and maintenance staff as well but it just seems like no one here cares about the cleanliness of the common spaces. There is a lack of care and attention to detail. I would send emails and complain and legit nothing would be done. Parking here is the worst. I got a reserved spot and paid extra for it and someone would be in my spot 90% of the time and it was my job to get them to move HAHAHA. Also the garage is so small and you can barely get your car through if another car is coming up and I would be honked at in my own communities garage by other residents and flipped off. I felt so unsafe and disrespected. The garage gate also never worked so many cars got broken into including mine. So thankful I got through my lease and was able to move to somewhere safe and clean. I did not renew my lease and I would never live here again.
Casey Beck
★☆☆☆☆
Buckle up. My first issue is how filthy this apartment is. There are regular problems of dog feces in the hallways for days at a time, cigarette butts in the parking garages and trash spilling out into... Read More
Buckle up.
My first issue is how filthy this apartment is. There are regular problems of dog feces in the hallways for days at a time, cigarette butts in the parking garages and trash spilling out into the parking garage because residents don't know how to abide by the valet trash rules. Pigeons can frequently be seen eating out of this trash and I would bet there are also mice and bugs, too. This smells horrible and is so embarrassing for when I have guests. Garbage is also finding its way into the hallways now. This has been happening since at least September of 2024.
The gates STAY broken here. I legitimately can't remember the last time they were functional. Cars are broken into and it's easy to understand how. Last week I saw an unhoused man walk into the second floor hallway door at 6am. Also, residents have figured out that if you pull on the hallway doors enough times/with enough force, you don't need a key fob to enter. This leads to broken doors and even greater security risks. You better believe we’re still paying for a gated community and key fob entry, though. I do not feel safe here.
During the freeze that just came through earlier this year, management sent out an email that the maintenance team would be entering our apartments to put a space heater in our water heater closets that are located outside of the units to keep pipes from bursting. Not only did this run up my electric bill by having a space heater run 24/7 for 6 days, maintenance apparently didn’t close my balcony door well because I woke up after a night shift to my door being wide open. Thank God I don’t live on the first floor or else I could have been robbed blind (please refer back to the zero security measures mentioned earlier). Again, I do not feel safe here.
To be a resident here, you also have to pay for Fetch delivery service. I've had more packages lost on their end and stolen off my doorstep in the first year and a half of me living there than I have with every other delivery experience in my life. I have my packages delivered to an Amazon locker a few miles away but still pay for Fetch.
Also, summer is coming up so be prepared to not be able to go to the pool because residents love breaking glass bottles every other day down there. I appreciate the safety measures so that I don't cut myself while swimming, it's just a shame in general.
This is my third unit in this complex. Both this one and the one before have had structural issues where anytime water runs through a pipe, it expands and rubs against the 2x4s in the wall. This creates a loud popping noise that lasts until the water is finished running. This happens for my sinks, shower, toilet and washing machine. I can tolerate it when I’m awake, but it will wake you up if a neighbor comes home from Deep Ellum at 3am and takes a shower.
As I mentioned earlier, I have been a resident here for three years now and have seen many leasing crews come and go. I have emailed the leasing associates and managers a total of three times throughout April about these concerns and I haven’t heard a word back from them. However they’ve been VERY active on social media and relentlessly sending email blasts about the waffle bar downstairs. Extremely disappointing.
katie henderson
★★★★★
I recently moved over here in January, and it has been such a wonderful experience so far! I love all my amenities, especially the gym! All my neighbors are very friendly and nice. One of the best... Read More
I recently moved over here in January, and it has been such a wonderful experience so far! I love all my amenities, especially the gym! All my neighbors are very friendly and nice. One of the best part about living over here is that we are in the heart of downtown! If you never been to Deep Ellum it’s literally walking distance! Also, it is a dog friendly complex and if you are a Starbucks lover like me you can wake up and walk across the street. It’s a Tom Thumb literally across the street!!! Makes grocery shopping way cooler when you know you can just walk back home afterwards😅. All of the office and maintenance staff are very nice and get the job done. Also, it’s SUMMERTIME! So, go down to the pool and grill and jump in the water very nice pool area. Overall I can say this is a great choice to pick if you’re looking for an apartment downtown. I am loving it so far, and they keep it very clean and nice. Take my advice if you are looking to move definitely choose Oak & Ellum! 🤗