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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My leasing experience at Mercer Crossing this past January was seamless and thoroughly enjoyable. The entire process was handled exceptionally well, especially by the leasing agent, Jonathan, who was professional, responsive, and ensured everything went smoothly. Additionally,... Read More
My leasing experience at Mercer Crossing this past January was seamless and thoroughly enjoyable. The entire process was handled exceptionally well, especially by the leasing agent, Jonathan, who was professional, responsive, and ensured everything went smoothly. Additionally, Ms. Q was incredibly kind and helpful throughout the referral process and quickly resolved a few minor issues we encountered with the lease application system. The team also promptly addressed a heating issue in the apartment during move-in, making the transition very comfortable.
Mercer Crossing had excellent move-in specials on selected units during January, which made it an even more attractive choice. Having lived here for three months now, I can confidently say it's one of the best communities around the Farmers Branch area. The beautiful access to lake trails and the overall community environment make it an ideal place to call home. Highly recommend Mercer Crossing!
Mohamed Cadet
★★★★★
I have lived at Mercer Crossing since March 2023. They are a pretty good apartment complex. Units are modern and clean. Maintenance is excellent. Great pool and BBQ area. Great amenities inside. but the Shining star has... Read More
I have lived at Mercer Crossing since March 2023. They are a pretty good apartment complex. Units are modern and clean. Maintenance is excellent. Great pool and BBQ area. Great amenities inside. but the Shining star has to be Mrs.Q. She’s truly the heart of this community — always professional, kind, and incredibly helpful. In my time here, she has gone above and beyond to make sure residents are taken care of. Whether it’s handling maintenance requests efficiently, answering questions with patience, or simply greeting you with a warm smile, Ms. Q is a game changer.
You can tell she genuinely cares, and that makes all the difference. She’s not just staff — she’s integral to why this place runs smoothly and feels like home. I honestly believe this apartment’s success and retention are in large part due to her leadership and dedication. I can say the only reason I haven't moved is because of her. If you’re considering moving in, know that you’ll be in good hands with Ms. Q around
Nothing is Perfect, so I will mention something I would like changed.
1. They recently changed the Valet garbage vendors. They are not as good as the previous vendor. I have placed my trash outside my door since Monday, and they have failed to come and pick up. If I'm being forced to pay for a service, the expectation is that the service should happen as stated.
and Yes, I have followed the rules about trash. I place them out by 6pm
Cely Stevens
★★☆☆☆
This review is to point out our concerns with the lack of cleanliness and maintenance throughout the community. It is disappointing to frequently encounter trash and litter scattered across floors, and stairwells. The valet service, while intended... Read More
This review is to point out our concerns with the lack of cleanliness and maintenance throughout the community. It is disappointing to frequently encounter trash and litter scattered across floors, and stairwells. The valet service, while intended to provide convenience, often contributes to the mess, dragging leaking trash bags that leave visible stains, which do not get addressed by management. There are residents who leave their trash outside of valet hours. Management should be enforcing these rules and not just sending empty threats via email without even patrolling through the buildings and seeing the amount of trash left by both residents and the valet trash vendor.
It seems that management prioritizes cleanliness in select areas, particularly around Phase 2 buildings and the showrooms, while neglecting the rest of the community. Additionally, the grassy areas overall are poorly maintained. There also appears to be little enforcement of pet waste policies, which results in frequent sightings of uncollected dog poop as you walk around the community.
Since moving in earlier this year, we've faced a number of issues within our unit. In the end, they eventually get resolved, but not in the most efficient manner. Leasing agents and staff seem to lack the skillset to resolve issues firsthand for residents. In my experience, we’ve had to escalate concerns to the managers even for pretty minor issues. However, this review was to point out our concerns for the broader community conditions, which have been overall disappointing.
Fadzi Tawonezvi
★★★★★
I lived at Mercer Crossing Apartments from April 2022 to October 2024, and my experience was truly exceptional. The apartment itself was modern, spacious, and impeccably maintained, providing a comfortable and stylish home environment. One of the... Read More
I lived at Mercer Crossing Apartments from April 2022 to October 2024, and my experience was truly exceptional. The apartment itself was modern, spacious, and impeccably maintained, providing a comfortable and stylish home environment. One of the standout aspects was the peaceful and quiet atmosphere, which made working from home a delight.
The maintenance team deserves special praise for their prompt and efficient responses whenever issues arose, ensuring that any concerns were swiftly and professionally addressed. This level of service really made a difference.
Moreover, the assistant manager, Laquiona “Ms. Q” Johnson, was absolutely outstanding. Her personable and genuinely caring approach created a warm community vibe, and she went out of her way to assist with any questions or needs I had. Her dedication and professionalism truly set Mercer Crossing Apartments apart.
Overall, my time there was marked by excellent amenities, attentive service, and a comfortable, quiet living space that exceeded all my expectations. I highly recommend Mercer Crossing Apartments to anyone looking for a modern and well-managed place to call home.
vivek chowdary
★★★★★
I’ve had a great experience living at Mercer Crossing Apartments. The community is clean, offers a peaceful environment with convenient access to major highways. The amenities are top-notch, especially the clubhouse. I want to give a special... Read More
I’ve had a great experience living at Mercer Crossing Apartments. The community is clean, offers a peaceful environment with convenient access to major highways. The amenities are top-notch, especially the clubhouse.
I want to give a special shout-out to Miss Q, who helped me with renting the clubhouse for a recent event. She was incredibly helpful, responsive, and made the whole process smooth and stress-free. The clubhouse itself is spacious, stylish, and perfect for hosting gatherings—my guests were impressed!