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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I moved into Maple Terrace expecting a seamless experience — having happily lived in Hines-managed properties for over five years. That long-standing trust was a key factor in choosing this building, but was quickly broken. Unfortunately, the... Read More
I moved into Maple Terrace expecting a seamless experience — having happily lived in Hines-managed properties for over five years. That long-standing trust was a key factor in choosing this building, but was quickly broken.
Unfortunately, the experience has been deeply disappointing.
On my first morning, I experienced an unauthorized entry into my unit — no notice, no explanation. From the start, essential appliances were non-functional:
- Microwave: unusable for over a week
- Hot Water: unavailable for nearly two weeks
- Stove & Oven: inoperable for three weeks
Management provided a credit equal to roughly 2.5 days of rent. While I appreciated the gesture, it did not reflect the severity of the conditions I faced on move-in and felt borderline insulting considering the overall state of the apartment.
As the lease continued, so did the issues. The oven failed again and has remained unusable for over 50 days, despite multiple inspections by different vendors. One technician identified water buildup in the gas line as the likely cause — which may explain why every gas-powered appliance in my unit has failed during my time here. The uncertainty around the infrastructure has made me concerned that these disruptions will continue unless the root cause is addressed.
I’ve made multiple efforts to end the lease amicably, given the persistent issues. Management’s response? 60 Day notice and pay ~$20,000 in early termination fees — no flexibility, no accountability.
If you're considering renting here, be aware of recurring appliance failures, potential infrastructure problems, and a management team that is unwilling to meet tenants halfway. High-end finishes lose their appeal quickly when you're left without a working kitchen.
Eric Poon
★★★★★
5 stars out of 4 stars as this place is amazing! In fact, everything they describe during the tour goes above and beyond expectations when you live here. Jessica, Chris, Mansuer, Julieth, etc basically the entire staff... Read More
5 stars out of 4 stars as this place is amazing! In fact, everything they describe during the tour goes above and beyond expectations when you live here. Jessica, Chris, Mansuer, Julieth, etc basically the entire staff know almost every resident in the building on a first name basis. It's a brand new building with a respectful and quiet community, makes for a quiet and calm place to live and work.
dale Holman
★★★★★
The management and staff are terrific…Bridgett, Jessica, Chris, Mansuer, Ray and all the rest of the staff. They are the nicest people and are kind, helpful and always greet you with a smile, providing extremely high quality... Read More
The management and staff are terrific…Bridgett, Jessica, Chris, Mansuer, Ray and all the rest of the staff. They are the nicest people and are kind, helpful and always greet you with a smile, providing extremely high quality service.
The building is beautiful and immaculate. It is a perfect place to live.
Sebastian Trujillo
★☆☆☆☆
If you like Air Conditioning and a cool apartment, this is not the building for you - don’t move here. Two days ago they decided to set an AC floor at 68-70 degrees for everyone, claiming that... Read More
If you like Air Conditioning and a cool apartment, this is not the building for you - don’t move here. Two days ago they decided to set an AC floor at 68-70 degrees for everyone, claiming that anything below that is too “cold”. Under what premise is that too cold? I pay my rent and pay my electricity bill, so I have a 100% right to set my apt. temperature at whatever level I want. This is supposed to be the best building in Dallas, but constant issues like this are a huge red flag - stay away. If I had known that I could not set the AC at my level of preference, I would have never signed a lease here. On top of that, the AC vents are ridiculously small, so any effort to cool the unit down takes hours!! Mind you, this is Texas and we’re already hitting 95-100 on a daily basis. I’ve fought about AC trouble for more than 4 months, and every time I bring it up its always a new excuse. Need to get this resolved, otherwise you’ll loose half your tenants by mid summer at this point!!
Thaddeus Jordan
★★★★★
I had the pleasure of touring Maple Terrace in Uptown Dallas yesterday, and I was thoroughly impressed—not only by the property itself but by the exceptional professionalism of Jessica Medina. From the moment I arrived, Jessica exuded... Read More
I had the pleasure of touring Maple Terrace in Uptown Dallas yesterday, and I was thoroughly impressed—not only by the property itself but by the exceptional professionalism of Jessica Medina. From the moment I arrived, Jessica exuded a deep knowledge of the community, articulating its features and amenities with clarity and enthusiasm. She effortlessly balanced warmth and expertise, ensuring that every question I had was met with a thoughtful and insightful response. What stood out most, however, was her meticulous attention to detail; at one point during our tour, I noticed her instinctively straightening lounge chairs in the spa area, a small yet telling gesture that underscored her dedication to the presentation and upkeep of the property. It was evident that she takes great pride in Maple Terrace, and her commitment to providing an exceptional experience is truly commendable. If you're considering a visit, I highly recommend requesting a tour with Jessica—her professionalism and passion make all the difference.