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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My boyfriend and I moved here last August and have zero regrets. Hands down the best decision we've ever made. The management team is awesome, you can tell they care about their residents, which is hard to... Read More
My boyfriend and I moved here last August and have zero regrets. Hands down the best decision we've ever made. The management team is awesome, you can tell they care about their residents, which is hard to come by these days. I'm not sure why there are even any negative reviews regarding them, because I have never experienced anything but kindness and genuine concern.
One lady stands out in particular, and that's Yoahana Hernandez. She has personally made sure that any issues that i have brought to her attention have been taken care of, and she always keeps me updated on the status of the issues so I know what's going on. I feel very confident in the fact that I can count on her.
I'm so glad Lake Village West is the place I call home!
thai ho
★☆☆☆☆
My name is Thai and our neighbor's pipe burst on February 21st and the water leaked into our entryway, about 6 inches high. Unfortunately, my physical therapy table was on the ground and water soaked into the... Read More
My name is Thai and our neighbor's pipe burst on February 21st and the water leaked into our entryway, about 6 inches high. Unfortunately, my physical therapy table was on the ground and water soaked into the leather/wood of the table. I submitted a claim and everything to the renter's insurance that this apartment complex has us pay for, and everything went through. All I need left is for management to send the incident report to the insurance adjuster, but it has been 3 weeks and they simply have not emailed the incident report to the adjuster. I have visited the office 3 times and they still have not emailed the incident report. I am putting this poor review on both of these complexes because they are run by the same management team.
Update: I still have not received my reimbursement check and I had the insurance adjuster send it to our address at Lake Village West twice, he does not know what is the problem and I have discussed it with him. I have all the emails and documents to prove that I have done everything on my end. My roommate and I have been getting all of our bills and Amazon packages just fine, we just don't know what is going on with the check getting mailed. We pay 15 dollars a month for the rental insurance that the apartment requires us to have (Alacrity Solutions). At this point I don't think I will ever get the check for my physical therapy table. I hope this review helps everyone that sees it!
Marie
★☆☆☆☆
THE worst place I’ve ever lived. I had to terminate my lease because they refused to properly investigate the problems in my apartment. The AC wasn’t working right, if at all, and as shown in the photos,... Read More
THE worst place I’ve ever lived.
I had to terminate my lease because they refused to properly investigate the problems in my apartment. The AC wasn’t working right, if at all, and as shown in the photos, there were multiple water spots throughout the entire apartment showing there was a real underlying issue.
I took all of the steps outlined in the Texas property code, including notice to repair, reasonable time, and the early lease termination form. They claim it wasn’t sufficient, therefore not following Texas regulation.
So now I have a collection on my credit report thanks to this scam of a company that thinks they can do whatever they want, including taking advantage of you.
They don’t answer the phone or return emails.
Lauren Davis
★★☆☆☆
I've lived here for almost a month and the neighborhood is nice and quiet. All issues are management and the apartments are not in the best condition. I had a fridge that didn't work, a toilet that... Read More
I've lived here for almost a month and the neighborhood is nice and quiet. All issues are management and the apartments are not in the best condition. I had a fridge that didn't work, a toilet that wouldn't flush, a leak under the sink which then caused water damage. I can look past those issues because maintenance is great and usually comes in the same day a request is made. I wouldn't bother trying to call the office they NEVER answer I always have to call the property next door. I then received a notice to vacate for non payment when I call the next door property (after calling the original office 5 times) and they kindly tell me that for whatever reason they just automatically send them (Note: I pay my bills on time and in advance my account is in the positive). So if you want a quiet neighborhood with a side of no communication and a heart attack then this is the place for you!
maegan ross
★★★★★
I am apartment shopping for my parents. Linette was super help in giving me all the information about the property, and the touring process was super easy . These apartments are beautiful!