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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
The pool is a great community amenity but the glass tile is filthy and needs to be cleaned. To my knowledge, the tile has not been cleaned in over 24 months. Also the missing tiles need to... Read More
The pool is a great community amenity but the glass tile is filthy and needs to be cleaned. To my knowledge, the tile has not been cleaned in over 24 months. Also the missing tiles need to be replaced.
Adding onto this review. I wanted to show that there is a film that can be scraped off with a fork. Please clean the glass tile for a beautiful appearance.
Richard Black
★★★★★
I’ve had a great experience living at Elora Flower Mound. The community is clean, quiet and beautifully maintained. The staff is friendly and responsive - especially the leasing office and maintenance team who always goes above and... Read More
I’ve had a great experience living at Elora Flower Mound. The community is clean, quiet and beautifully maintained. The staff is friendly and responsive - especially the leasing office and maintenance team who always goes above and beyond to help. The amenities are modern and well kept, and I’ve loved the peaceful atmosphere and convenient location. Highly recommend for anyone looking for a high-quality living experience in Flower Mound.
Heather Crocker
★★★★★
Harry is the best maintenance guy I’ve ever seen at any apartment complex. We love living here but Harry makes our experience so much better by making sure whatever needs fixed is fixed in a timely manner.... Read More
Harry is the best maintenance guy I’ve ever seen at any apartment complex. We love living here but Harry makes our experience so much better by making sure whatever needs fixed is fixed in a timely manner. Lived here 6 years and loved every year !
Liz Duarte
★★★★★
I've lived here for six years and love the neighborhood and it's proximity to the airport. I've been really lucky overall with things running smoothly in my apartment, but on those occasions when there is a maintenance... Read More
I've lived here for six years and love the neighborhood and it's proximity to the airport. I've been really lucky overall with things running smoothly in my apartment, but on those occasions when there is a maintenance issue the team at Elora is right on it!
I will give them 5 stars! Most recently, my refrigerator ice maker had an issue and Harry came right over and immediately replaced it. Even took the time to remove the refrigerator door to make sure it was done correctly. He was very courteous, efficient and knew exactly what he was doing.
A couple of other honorable mentions on the team... let's start with Zach Pippin. Had an issue with my garbage disposal circuit breaker and he was quick to stop by and fix it. Which included him having to remove the entire panel and do some extra work. Did it with a smile! He's also very conscientious and respectful when he's working in the apartment.
Another great addition on the team is Zach Baker. Needed air and refrigerator filters changed and my tub had a really bad clog that have developed over time. He came right over, replaced the filters and took had to remove the drain plug and use a hose to remove the debris. He took the extra time to make sure there was no debris left in my tub drain and it worked like a charm after that with no issues. And, he was so very nice about it...
This team is present, visible at all times, engaged at work and hard working! They are an asset to Elora and our community.
When they come in to my place to assist, they are so very respectful to ensure they do what's needed and not disturb anyone.
Super friendly and hard working crew and they work really well together as a team. They are TOP NOTCH all the way!!!
We do pay higher end prices and it's nice to know that when something goes wrong with any maintenance issues...it will be addressed promptly!
Thanks for all the help guys!
Liz D.
Crystal Kolba
★☆☆☆☆
Gave a 5 star review when I moved in; unfortunately I needed to retract it. Lived here 4 months only & so many issues to count . When you say luxury, you pay higher rent & fees... Read More
Gave a 5 star review when I moved in; unfortunately I needed to retract it. Lived here 4 months only & so many issues to count . When you say luxury, you pay higher rent & fees so you don't have to be concerned with little things, such as:
1. Light Bulbs - They have 3+ types of light bulbs that are used inside each apartment; including under the cabinet lighting that you are responsible for ordering & need to put in a maintenance ticket for them to switch out. Some of these lightbulbs require special ordering...surprise!
2. Building Security - When I signed my lease, the security panels were not working & were going to be fixed. Fast fwd 2 months later when I moved in; they still were not working. 1 month after moved in & a few complaints from residents, they fixed it. Then less then a month later, it stopped working again; still not fixed.
3. Stairwell walls - Typically I take the elevator, but since elevator is not working this am, I noticed holes from the handles being slammed into the wall. Not all of them have door stoppers. I can tell they have been there a while.
4. Kitchen sinks are jerry rigged with 2 metal wires & zip ties. Don't believe me; look under the sink when you visit the model. They took shortcuts when they built this place. Only thing holding it into place from swinging is the sealant that is meant to keep water from flowing out underneath the edges. They are using it as glue; so when you start soaking dishes, the sink will pop out of place from the weight. Maintenance came & said if I wanted it fixed properly with the proper support; I would need to order the parts myself because the leasing office wont pay for it.
5. After moving in I got a visit from "Karen" who decided to ring my doorbell & ask me a lot of invasive questions re: my doorbell camera. If it wasn't for the fact that she was elderly, I would have thought she was looking to case my place. Little did I know it would lead to harassment by recording my door of snacks I leave out for the delivery drivers.
7. Trash pickup - They give you a tiny little trash can that your supposed to fit 2 full 13 gallon trash bags in...well good luck with that and if its sitting outside the trash can, expect a $25 fine. Hours are strict 6-8pm so if you work late... this isn't the place for you. Mgmt said that no one complains; check out the pics Tina, your clearly missing the bigger picture here
8. Amenity Fee - They raised their amenity fee from $17 to $40+? Why? You made no improvements, so how can you justify an increase...let alone doubling it?
9. Dog wash - Had to go to leasing office several times to complain about both dog wash shower heads broken...took over a month to repair because of "special parts".
10. Parking - Hard to find parking that isn't a trek past the hours of 7pm.
11. Monthly fee for pkg lockers but at least you can choose to opt out. Every apartment I lived in never charged me for this; only if your pkg sat in it for 3+ days.
12. Washing machine I have to avoid using 'precise fill" on washer machine that would make it cost efficient because leasing refuses to repair/replace per maintenance
13. Leasing office: Charlie is nice, but his hands are tied when you leadership is poor. They rather defend this place then listen to their residents. They lie that no one has ever complained about anything and their poker faces need work. Your residents talk to each other and you are very much out of tune with them.
When a busy working professional who works from home has to worry about all these things in just 4 months; this does not scream luxury living. I don't bother anyone, pay my rent and live peacefully. I typically don't complain but after recent events; I've had enough.
The only thing luxurious about this place is the neighborhood and frankly that's what they rely on. Luxury living doesn't nickel & dime their residents; that's why they pay higher rent/fees so they don't have to worry about these little things. When luxury places start doing these things it screams cash flow issues. My advice to visitors, you can kind find better!