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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I had to talk to over 6 people ! None could directly send me to my home locations office. I’ve been asking for them to send my renters history to this new complex I applied to and... Read More
I had to talk to over 6 people ! None could directly send me to my home locations office. I’ve been asking for them to send my renters history to this new complex I applied to and a week later no response.. now sure I could have gone down to the office and talked in person with someone.. oh wait I DID and just my luck nobody was in🙃. Each time I called I either got a voicemail or an incompetent person on the other end. Christy told us ,”she didn’t feel comfortable “ and that she “didn’t know how to” send a renters verification sheet… and we would have to wait for the office manager to return from VACATION.. guess I’ll be homeless because it’s inconvenient for this company to give proper training to their employees. Another lady at their call center told me I needed to “calm down” which is very invalidating of my concerns. Moral of the story this complex was 10/10 when moving in 15 months ago but that’s when I didn’t need anything. The one time I do it’s like trying to get a hold of the president. And I emailed the person they last sent me to with my concerns and requested Corporates number and well now here I am because I’m assuming she as well is now on vacation 🙃
Miriam C
★★☆☆☆
***** Changing my review as of 9/13/25 because it’s been over 30 days and they have yet to return my deposit. They keep telling me somebody will update me however no update ever comes. They just keep... Read More
***** Changing my review as of 9/13/25 because it’s been over 30 days and they have yet to return my deposit. They keep telling me somebody will update me however no update ever comes. They just keep saying the same thing. This company is not professional at all. Be weary of moving here because it may take a long time to get the deposit back if you ever do because I haven’t yet***
I lived here for 15 months and here are the pros and cons.
Pros:
1. Victor the maintenance man is amazing, can’t speak for others
2. The front office always has free breakfast, cool events, and food trucks come to the complex.
3. My unit was very clean never experienced any bug issues (despite the major nastiness with the trash at times)
4. They were fair upon move out. I actually am getting my deposit back.
5. Gate worked 97% of my time living here.
Cons:
1. There is no call box on the other floors except for the first, so if a food delivery person/guest goes on the elevator to any other floor, they will be locked at the door and you will have leave your home to let them in essentially defeating the purpose.
2. They have valet trash five days a week, but they need it for seven. The residents do not maintain their trash tray and it gets smelly and disgusting.
3. The hall cleaning lady does OK. She rarely cleans the apartment hallways. She only cleans the primary hallways where they have to show potential residents daily.
4. People drive like lunatics in the parking garage, I suggest getting a reserved spot as close to your apartment as you can. Your experience will be a lot easier.
Overall, I did enjoy my time living here.
Jared Reed
★★★★★
I recently had the pleasure of touring this apartment complex and I was very impressed! The property is beautiful and very well-maintained, everything was clean and inviting. The staff really made my tour fun and enjoyable. Everyone... Read More
I recently had the pleasure of touring this apartment complex and I was very impressed! The property is beautiful and very well-maintained, everything was clean and inviting. The staff really made my tour fun and enjoyable. Everyone I spoke with was friendly and helpful, especially the community manager, Rondy, who went above and beyond to answer all my questions. The leasing team was also incredibly knowledgeable and accommodating. Absolutely a wonderful place to consider if you're looking for a new home!
Brianna Spencer
★☆☆☆☆
I moved in here about 3 years ago it used to be rated a 4.9 as you can see it’s steadily dropping, they enrolled everyone in a credit reporting program and advertised that they offer rent relief.... Read More
I moved in here about 3 years ago it used to be rated a 4.9 as you can see it’s steadily dropping, they enrolled everyone in a credit reporting program and advertised that they offer rent relief. I spent more than 30 days trying to utilize the rent relief option, and nobody from Cortland responded to the request from the third party or myself. Not to mention there is no one ever in the office and you cannot reach anyone on the phone. I became so frustrated I had no other choice but to move but they are now trying to hit me with a broken lease WHICH THEY CAUSED. Will be disputing with an attorney do not lease here! Management here is horrendous.
Sagar Limaye
★★★★★
I had a great experience living in this community. In the 13 months I stayed here, I had virtually no issues. My apartment was on the fourth floor. Moving in was easy because they have a decent... Read More
I had a great experience living in this community. In the 13 months I stayed here, I had virtually no issues. My apartment was on the fourth floor. Moving in was easy because they have a decent sized elevator and there was never any issues with it. I always had a peaceful living experience, never had any noise issues. The apartment I got was very clean and free of pest issues. They have great amenities like gym, swimming pool, business center, free coffee at the leasing office, courtyard, etc. The vallet trash pickup comes every weekday which is super convenient. Maintenance has always arrived on time and taken care of everything. I also like that they hold regular celebrations for special occasions and holidays. They also have free weekly yoga and kickboxing classes. Overall it was a very pleasant experience. I'm leaving only because I want lower rent. But if you can afford living here and don't mind paying $1700+ rent this is an excellent community.
Some unique things I found about this apartment:
1. There is no trash can provided when you move in. You have to buy your own. All they give you is a metal tray outside your apartment where you put the trash bags for valet pickup.
2. In the Emerson 1b floor plan, the bedroom door into the bathroom has no lock. The photo I have posted of the double door is the door into the bathroom and it looks like a closet door.
3. The balcony platform on some units is just a metal grill. It's hard to stand barefoot on it and also hard to use table and chairs outside because the legs can sometimes get stuck in the grill. So you need to lay some carpet before you put furniture there.
It was also a great experience touring the property. Julie was really professional and friendly and definitely knows how to make people smile.