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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
recently moved into an apartment at Century Lake Highlands, and my experience so far has been deeply disappointing and concerning — especially as a parent of two young children. When I moved in, the apartment had not... Read More
recently moved into an apartment at Century Lake Highlands, and my experience so far has been deeply disappointing and concerning — especially as a parent of two young children.
When I moved in, the apartment had not been cleaned. The unit was visibly dirty, with unpainted walls and filthy cabinets. I had to clean the entire apartment myself using strong cleaners like Clorox just to make it livable. Despite informing the office, nothing meaningful has been done to address the conditions. Instead, they offered to repaint while I was already living in the apartment with my children — which is completely unacceptable and unsafe.
Multiple things inside the apartment are not functioning, and I’m now living in an environment that feels neglected and unsafe. On top of that, there were bugs on my patio and near my door, which is affecting my health.
Parking has been another major issue. At night, it’s nearly impossible to find a nearby space, and residents are forced to walk a long distance — often in the dark due to poor lighting. This is especially unsafe when you have children. In my case, visitors are given priority over residents when it comes to parking near the building. I was even threatened with towing if I parked in visitor parking just to safely access my home — despite being a paying tenant who is always on time with rent.
I brought all these concerns to the attention of the property manager, but unfortunately, they have shown no care or willingness to help. The lack of response and accountability is unacceptable.
I cannot recommend Century Lake Highlands to anyone, especially families with children. I do not feel safe, and I regret moving here. It’s been only a week, and I’m already incredibly disappointed with the way things are being handled.
I have photos documenting the condition of the apartment and the unsafe surroundings, and I’m prepared to share them with local housing authorities if necessary.
Maricela
★★★★★
I’ve been a longtime resident at Century Lake Highlands and couldn’t be happier with my experience here. Alice and her team truly go above and beyond for the property—they are always helpful, responsive, and have the best... Read More
I’ve been a longtime resident at Century Lake Highlands and couldn’t be happier with my experience here. Alice and her team truly go above and beyond for the property—they are always helpful, responsive, and have the best attitude. Francisco is here early every morning making sure the grounds are clean, which I really appreciate and which keeps the property looking great. Orlando and Rudy handle maintenance requests quickly and efficiently. Residents are also kept updated via email, which is so helpful. The amenities are always clean, the workout center equipment is well-maintained, and I love that there’s a package hub to keep deliveries safe.
It’s important for everyone to stay informed and do their part, especially when it comes to cleaning up after themselves, taking care of their pets, and following parking rules. I once made a mistake by parking in a visitor spot and had to take responsibility for the tow charges—it was my own oversight. It’s not fair to expect the property management team to cover mistakes made by residents. Living in the city comes with its ups and downs, and sometimes things happen that are out of anyone’s control. The management team always communicates with us if anything arises, and I’ve never felt unsafe here.
As long as Alice and her team are here, I plan to continue living at Century Lake Highlands. I have complete trust in their management. Thank you for making this property feel like home!
Ari Salgado
★★★★★
I've been here for two years and have loved every moment! It's such a friendly community, and the leasing office is always helpful. They do a great job keeping everything clean and organized, making sure residents feel... Read More
I've been here for two years and have loved every moment! It's such a friendly community, and the leasing office is always helpful. They do a great job keeping everything clean and organized, making sure residents feel safe and secure.
Flore Rocha
★★★★★
Honestly loved living here. I was deeply saddened to have to move because my year here was so great. Only ever had to call maintenance once in those 12 months and they showed up the very next... Read More
Honestly loved living here. I was deeply saddened to have to move because my year here was so great. Only ever had to call maintenance once in those 12 months and they showed up the very next day and fixed my issue in less than 30 minutes. The complex is so quiet and calm, nothing but good vibes all around. Never heard a single sound from my neighbors so you know those walls are thick! Valet trash was amazing and saved me so many times! Parking is the only hiccup I experienced but other than that, everything was amazing. Will definitely consider moving back here sometime in the future!
Aaron Thomas
★★★★★
My wife and I lived at Century Lake Highlands for 2.5 years while saving for a house and we could not have had a better experience! The staff are very attentive to any concerns and take care... Read More
My wife and I lived at Century Lake Highlands for 2.5 years while saving for a house and we could not have had a better experience! The staff are very attentive to any concerns and take care to create a nice place to live as some of them live here as well. The few times I had a maintenance issue the team was always on it even after hours. They always took care to make sure my cat didn't get out if I was not home for a repair. The location is prime with proximity to running and bike trails and the adjacent green space made for a quiet escape in the middle of Dallas. We also took full advantage of the nice pool & gym. Thank you for a great experience and highly recommend!