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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I’ve lived at Brio at Firewheel since November of 2021, and we absolutely love it! The office staff and service team are excellent at fixing our concerns quickly (like within 24 hours). Kevin and his team are... Read More
I’ve lived at Brio at Firewheel since November of 2021, and we absolutely love it! The office staff and service team are excellent at fixing our concerns quickly (like within 24 hours). Kevin and his team are excellent at what they do! I would recommend this apartment complex to anyone! Thank you, brio staff we appreciate everything you do:)
Leticia Ramirez
★★★★★
I’ve been living here for a year now and absolutely adore this place. The community is wonderful and the staff always goes above and beyond. Last night I put in a maintenance request and by 8 AM... Read More
I’ve been living here for a year now and absolutely adore this place. The community is wonderful and the staff always goes above and beyond. Last night I put in a maintenance request and by 8 AM this morning Kevin Watkins, the service manager, was already at my door ready to help. He was quick to respond, pleasant to work with, and got everything taken care of right away. Chelsea is always so sweet whenever I see her, and Linda, the leasing manager, is completely on top of everything she even put in a transfer for me to their sister property once my lease is up and had it all handled in less than 24 hours. Couldn’t be happier with the service here thank you to the whole team!
Kadir Aktaş
★☆☆☆☆
I’m a resident here from 22/09/2022 I’m very disappointed with the way this apartment is being managed. Maintenance requests are consistently ignored or delayed for weeks, and communication from management is practically nonexistent. Common areas are always... Read More
I’m a resident here from 22/09/2022
I’m very disappointed with the way this apartment is being managed. Maintenance requests are consistently ignored or delayed for weeks, and communication from management is practically nonexistent. Common areas are always dirty, and basic issues like trash pickup, lighting, and security seem to be low priorities. Tenants deserve better service and more accountability from those responsible for managing this property.
They charged me for small, insignificant damages that are clearly due to normal wear and tear. Instead of addressing real maintenance concerns or improving communication, they focus on squeezing extra money from tenants. This feels unfair and unprofessional. Tenants deserve better treatment and more transparency when it comes to charges.
The AC was broken and leaking into my bathroom for 45 days( u can check from maintance history i did how many request about that)
It took nearly two months for them to fully fix the issue.I went to the office for help with car registration and were promised a call from Michelle, but no one followed up.When I gave notice to move out, they scheduled a pre-walkthrough but never showed up or informed me that .I was charged for maintenance during my last month, but weren’t told what for or how much.The charges seem unfair or unexplained.
There is always a weed smell in the building.No one from management investigated the issue.
Rude staff( especially that who came yesterday(04.30.25) and did the work in the apartment).
Garden windows side has a tree tree broken this frame(windy days) this is not my mistake u need to responbility from tree
Last thing
I hope I have the deposit they don’t find something else for extra payment
Long story short
My worst experience
Tierney Armstead
★★★★★
Kevin Watkins and his assistant, Chakiya are amazing! They respond quickly, fix things the right way the first time, and are always polite and professional. I really appreciate their hard work. Couldn’t ask for better service duo. Read More
Kevin Watkins and his assistant, Chakiya are amazing! They respond quickly, fix things the right way the first time, and are always polite and professional. I really appreciate their hard work. Couldn’t ask for better service duo.
Ermiyas
★★★★★
Chelsea is the best! She was super kind, patient, and made the whole process of renting our apartment so easy. She really cared about helping us, and we’re so thankful for her. Also a big shoutout to... Read More
Chelsea is the best! She was super kind, patient, and made the whole process of renting our apartment so easy. She really cared about helping us, and we’re so thankful for her. Also a big shoutout to all the other stuffs in the office—they were all amazing, friendly, and made us feel right at home. Couldn’t have asked for a better team!