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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
This property is really Beautiful! The staff are friendly and you can tell they all take pride in their work. we were looking for a place near UTSA to get our Daughter ready for her first home... Read More
This property is really Beautiful! The staff are friendly and you can tell they all take pride in their work.
we were looking for a place near UTSA to get our Daughter ready for her first home away from us and this property is definitely on our top 3!
Gated area, lovely landscaping and office staff are very informative.
Live Hartley (OH)
★★★★★
I have been living at Birwood Heights for a few years now and I am still very much happy with everything, especially maintenance! No matter the issue, they always take good care of the residents and are... Read More
I have been living at Birwood Heights for a few years now and I am still very much happy with everything, especially maintenance! No matter the issue, they always take good care of the residents and are really nice. I enjoy the amenities, specifically the pool! Also, I have been here for the past few management switches and this current team is by far the best. Anytime I looked into moving, I always end up renewing my lease, for location and price its still the best option around. I am even considering upgrading to one of the larger 2-bedrooms here. :)
Lana G
★★☆☆☆
I’ve lived here for two years and the communication from the leasing office has been frustrating from the start. When I first moved in, they didn’t even have a lease ready for me to sign until the... Read More
I’ve lived here for two years and the communication from the leasing office has been frustrating from the start. When I first moved in, they didn’t even have a lease ready for me to sign until the day before move-in—and even then, they gave me the keys without having me sign anything. That should’ve been the first red flag.
Since then, it’s been nonstop issues with unreturned emails and unanswered calls. As a full-time working mom, I prefer written communication for clarity and proof of documentation if needed, but even after emailing for over a month, including the manager in my emails, I still haven’t gotten a proper response. The manager never replies and leaves everything to Augustine (who also rarely emails back) and he is incredibly rude, unprofessional, and avoids answering direct questions.
Even when they run promotions, they’ll ignore your attempts to contact them until the offer expires. It genuinely feels like they don’t care about their residents. If you’re thinking about moving here, just be ready for terrible communication, poor management, and a leasing team that treats your concerns like a burden. The only time you’ll get answers is physically going into the office but as a working mom it’s difficult for me to do that which I have made very clear.
My lease is now up for renewal and despite my efforts to email about questions about the lease terms, I never got a response. Now I’m 5 days away from my lease expiring and I’m now forced into a month- to - month lease which is significantly higher and just unfair. The 700 sq ft unit I’ve lived in for two years is sitting at a base rent of $1260 for a 12 month term when the same units and even larger ones are being advertised online for $,1070-$1,100 for the same term. It’s incredibly disappointing and frustrating to know that loyal tenants receive higher pricing than new residents. Needless to say, I will not be renewing here again.
Adriana Cabello
★★★★★
I’ve had a great experience living at this apartment complex, and one of the biggest reasons is the amazing management team. From day one, they’ve been welcoming, professional, and genuinely helpful. Any time I’ve had a question... Read More
I’ve had a great experience living at this apartment complex, and one of the biggest reasons is the amazing management team. From day one, they’ve been welcoming, professional, and genuinely helpful. Any time I’ve had a question or maintenance request, they respond quickly and follow up to make sure everything was taken care of.
Abigail Scott
★☆☆☆☆
I moved in less than a month ago and have been dealing with roaches since day one. I keep my apartment spotless—no food, no dishes, no trash, barely any furniture—and I’ve still woken up with roaches on... Read More
I moved in less than a month ago and have been dealing with roaches since day one. I keep my apartment spotless—no food, no dishes, no trash, barely any furniture—and I’ve still woken up with roaches on my face. It’s disgusting and unacceptable.
I’ve reported it multiple times, but management’s response has been lazy at best. Pest control came once and “found nothing,” despite me seeing several roaches the night before. They came again and sprayed, but nothing changed.
This is clearly a building-wide issue, and management is doing the bare minimum. Save yourself the stress—do not move here.