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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Shoreline tried to overcharge me by $8,502 on a 13 month lease renewal. I lived at Shoreline (originally AMLI Las Colinas until Dec 17 2024) for 5 ½ years, always paying my rent early and always on... Read More
Shoreline tried to overcharge me by $8,502 on a 13 month lease renewal.
I lived at Shoreline (originally AMLI Las Colinas until Dec 17 2024) for 5 ½ years, always paying my rent early and always on 13 month leases. I’ve been an excellent tenant with an 800+ credit rating.
I was considering moving to a different complex closer to work and I spoke with Sara about lowering my rent on a renewal since rents in the area are going down. Sara told me that my rent of $2445 was consistent with the complex’s other units
So I submitted my 60+ day written notice on May 27.
The day after I submitted my written notice, May 28, the rent on my exact unit was listed on the Shoreline website for $2049 which is $396 less per month than I was paying. On June 1 it was lowered to $1952 which is $493 less. On June 4 an identical unit was listed for $1837, which is $608 less. On top of that, Micaela told me that my unit would be remodeled for the new tenant. Shoreline then sent me a renewal notice for $2491 on a 13 month lease, which is $46/month more than I was paying, after they had promised that my rent wouldn’t go up.
Bottom-line they attempted to overcharge me by $654/month on a 13 month lease, which totals $8,502 difference for an identical unit that is also totally remodeled. I have all written documentation. Never did they come back to me to ask me to reconsider my move. I needed 10 extra days beyond the end of my lease until I could move into my new place, so my month-to-month rent to be prorated was doubled to $4793 after Sara had estimated just a $300 increase. Micaela explained that rents are set by their parent office, but she’d look into it, and I never heard back from her.
All this for an excellent 5 ½ year tenant.
If I had been happy with Shoreline management otherwise, I would have gone to an attorney. However, with the garage security gates disabled for 2 solid months, overflowing dumpsters, huge packages underfoot not being picked up for literally months, and the electronic rent payment system still not working since mid-December, it was time for me to go. Those photos are also attached.
j. bost
★★★★★
from the day we toured, to our move in day, to now a month later, we absolutely love this place. the unit itself is beautiful and the staff has been super helpful. i understand they’re going through... Read More
from the day we toured, to our move in day, to now a month later, we absolutely love this place. the unit itself is beautiful and the staff has been super helpful. i understand they’re going through a transition of management/shortage of maintenance crew, but they’ve been on it since we got here. we really appreciate maintenance for being so on top of all our requests. with it being a little bit older, there’s been a few things that needed fixing and they’ve been super diligent in making sure that all of our requests have been completed rather quickly.
we’ve really enjoyed our experience so far!!
Carlos Beckeruh
★☆☆☆☆
I’ve lived here for five years, originally moving in when it was managed by AMLI. Back then, there was a clear standard of professionalism, upkeep, and responsiveness. Unfortunately, since the new management (Hilltop Residential) took over, everything... Read More
I’ve lived here for five years, originally moving in when it was managed by AMLI. Back then, there was a clear standard of professionalism, upkeep, and responsiveness. Unfortunately, since the new management (Hilltop Residential) took over, everything has progressively worsened.
Communication with the leasing office is almost nonexistent. The staff, aside from maybe one individual, are unhelpful and rarely available. The leasing office is always empty, where are the employees???
Maintenance is a complete disaster. Issues go unresolved for weeks or longer with no updates, no urgency, and clearly no proper staffing to handle the workload. I’ve never seen maintenance workers on site, which explains why nothing gets fixed. Basic repairs are ignored for an unreasonable amount of time.
The property itself is also in noticeable decline. The garage doors were broken for what feels like months with little to no communication or timeline for when they’ll be addressed. Hallways are dirty, carpets are stained, and the entire complex feels neglected.
Trying to reach out to corporate is equally useless, they never return calls or emails. It’s clear there’s a lack of accountability from top to bottom.
Living here has become an ongoing source of stress. If I could go back and choose differently, I would. Unless major changes are made, I wouldn’t recommend this place to anyone.
Attached is a lovely view of what visters see when they pay you a visit, very welcoming!
Rachel Khazanov
★★★★★
The staff here is fantastic! The leasing staff were able to give us a tour, get us a lease, and have us moved in 72 hours after I first contacted them. Since moving in, the maintenance staff... Read More
The staff here is fantastic!
The leasing staff were able to give us a tour, get us a lease, and have us moved in 72 hours after I first contacted them.
Since moving in, the maintenance staff has been amazing! Victor has helped us with multiple maintenance requests since we’ve moved in, and he’s consistently gone above and beyond. We really appreciate his professionalism, promptness, and the care he puts into his work. It makes a big difference—thank you so much!
ND4LIFE
★★★★☆
I love this AMLI apartment location. It’s has plenty of space and right on Lake Carolyn Lake with stunning views of the city. The amenities are second to none. Everything was clean and organized. They have Amazon... Read More
I love this AMLI apartment location. It’s has plenty of space and right on Lake Carolyn Lake with stunning views of the city. The amenities are second to none. Everything was clean and organized. They have Amazon Lockers, ATM and Laundry service all on site. The 2B 2B was more than we expected plus it had great views of the lake. The price was more than reasonable and there was plenty of parking. The only drawback is that it’s a little older but you can’t go wrong living here.