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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
The leasing agents crystal and kianna were wonderful and never gave me any problems! The maintenance guys are great as well and always come same day. At the beginning of my lease, there were roaches in my... Read More
The leasing agents crystal and kianna were wonderful and never gave me any problems! The maintenance guys are great as well and always come same day. At the beginning of my lease, there were roaches in my apartment but they went away fairly quickly. The only true complaint I have for this apartment was the fact that I had the carpet PROFESSIONALLY cleaned and it looked BRAND NEW. I move out and expect to just pay my water bill and an oven cleaning (I forgot to clean the oven) but what I see in addition to both of these is a $125 carpet cleaning charge! I reached out in email several times and Candace would ignore my question on why I was charged a cleaning fee for the carpets when it was cleaned and she answered everything in my email but that part. I’m assuming because she simply didn’t know what to say considering the carpet was practically brand new!!!! Even an employee personally told me to make sure to have it cleaned because Candace has a habit of charging for the carpet even if it doesn’t need it. I won’t be naming any names but Candace is the reason I am giving this apartment complex 2 stars. If it weren’t for her I’d have given 5! I reached out in email to corporate twice and still have heard nothing back.
Update: No one ever emailed me until I emailed them so I assume they just responded to me saying to email to make them look good but who knows. In addition they claimed there was pet odor in the apartment which was false but I can’t prove that and neither can they. I’ll be taking it to small claims court and will not be deleting my review since they refuse to fix the issue when they know it’s wrong and are just money hungry.
Thomas Vielma
★★★★★
Living here at Alon at Castle Hills has been an enjoyable experience. The amenities such as the pool, exercise room and the package drop system have definitely been utilized by myself. The recent renovations to the complex... Read More
Living here at Alon at Castle Hills has been an enjoyable experience. The amenities such as the pool, exercise room and the package drop system have definitely been utilized by myself. The recent renovations to the complex have really elevated the appearance. I'm proud to invite my friends and family here. The staff is friendly, accommodating and very professional. I highly recommend the Alon.
Samantha
★★★★★
I lived here for a year and only left because I'm moving to another state. Otherwise, I would definitely still be here! Hands down the best apartment complex I've ever rented from. The office and maintenance staff... Read More
I lived here for a year and only left because I'm moving to another state. Otherwise, I would definitely still be here! Hands down the best apartment complex I've ever rented from. The office and maintenance staff were pleasant and knowledgeable, maintenance issues were always addressed either the day of my ticket or the day after, and I really appreciated the monthly newsletters staff would distribute - it really built a sense of community. I highly, highly recommend Alon at Castle Hills!
Reagan Moon
★★★★★
Went and toured this apartment and it was great! I loved the pool and the atmosphere. The little alcove in the apartment would be the perfect place for a breakfast nook, which i’m obsessed with! Also the... Read More
Went and toured this apartment and it was great! I loved the pool and the atmosphere. The little alcove in the apartment would be the perfect place for a breakfast nook, which i’m obsessed with! Also the leasing manager is so nice and really made you love the property!
Jessie V (Promotions)
★☆☆☆☆
I'm concerned most of these reviews are paid for by marketing or people who have not bothered to redo their reviews after the new apartment smell has worn off. DO NOT move here if you work from... Read More
I'm concerned most of these reviews are paid for by marketing or people who have not bothered to redo their reviews after the new apartment smell has worn off.
DO NOT move here if you work from home, are scared of roaches, do not mind your vehicle broken into, and gnats.
- Roaches are a very VERY common occurrence. That pest control fee you pay? Useless. Pest control cant take care of an infested building unless everyone in the building moves out so its just non-stop roaches. I talked to a few residents about it and several buildings are just crawling with German Roaches.
- Noise. Gardeners seemingly cut the grass every other day from 9am to 7pm, whenever they feel like it.
- Reports from neighbors on how there's always shifty people walking around looking into cars. Talked to a few residents. The gates are for show. Luckily my car hasnt been affected.
- Rent should be around 900 but its upward 1200-1300.
- Their doing "Renovations" which basically amounts to make as much noise as possible for minimal if any, value. Just constant disturbances at this place. You wont know until you live here.
- Gnats are also a nonstop complaint especially if you live near the one trashcan in the entire complex. Expect 10 a day to fly in your face.
No idea whos managing this place but Ive never lived in such a noisy disgusting roach filled apartment complex before. I'm simply waiting for my lease to be up and Im moving out asap.
I've lived in plenty of apartments from ghetto to middle class. This place taught me to not trust reviews.