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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
First the positive. The staff is friendly and responsive. The apartments are conveniently located. Now the reality. These buildings are old. The windows no longer properly close, allowing outside air and bugs in. During warmer weather, we’re... Read More
First the positive. The staff is friendly and responsive. The apartments are conveniently located.
Now the reality. These buildings are old. The windows no longer properly close, allowing outside air and bugs in. During warmer weather, we’re constantly having to kill wasps that get in. Our electric bill is over $200 a month because our two ac units are constantly running. Maintenance offered no solutions. They caulked up one of the windows but they obviously can’t do that to all of them as that is a fire hazard.
When our upstairs neighbors walk, our ceiling rattles loudly. So loudly that the cieling fans rattle.
The parking gates are constantly broken. And many of the pedestrian gates dont lock.
Constant issues with the trash compactor.
They would get three stars, except the rent they charge is far too high given the quality of the buildings.
Bottom line: you can do way better in downtown fort worth for the same price.
We’ve been here for 3 months and the lease cannot end soon enough. LOOK ELSEWHERE.
Jareeshia Shelby
★☆☆☆☆
I am convinced that some of these reviews are from the staff, but let me get started on my review. The leasing office is responsive, but they rarely have solutions to your problems on the first visit.... Read More
I am convinced that some of these reviews are from the staff, but let me get started on my review.
The leasing office is responsive, but they rarely have solutions to your problems on the first visit. I had a leak in my shower from an exposed pipe, and the maintenance team ruined the tub to fix the issue and left items in the bathroom.
It took over 4 months for them to repair a shower that they said would be fixed before I moved in.
And rats!!!! There are rats! I had an infestation. I was offered a new apartment of the same style and that was never followed up on. It took me purchasing no show traps to get rid of them and then I put repellent around the apartment to keep them out. And I was pregnant at the time. They had no interest in helping until I came up to the office in person two days after my baby was born.
They are not honest about how they can help, so you get the run around a lot.
I also had no AC for more than half of the summer. The maintenance team would come by and nothing would change.
Eric Hernandez
★★★★★
Teresa (maintenance department) from Firestone apartments has gone beyond and above for service and make sure everything in my apartment is working and up to date. The attention to detail and help and honestly how quick the... Read More
Teresa (maintenance department) from Firestone apartments has gone beyond and above for service and make sure everything in my apartment is working and up to date. The attention to detail and help and honestly how quick the response is to help makes me feel so better about living here. So much I resigned my lease. I love all the help and she’s is seriously the best!!! Great customer service.
Dana T
★★★★★
I walked in today looking for an apartment. I was greeted quickly by Claudia and she was so kind and informative. She answered all of my questions and showed me two apartments. She was very thorough and... Read More
I walked in today looking for an apartment. I was greeted quickly by Claudia and she was so kind and informative. She answered all of my questions and showed me two apartments. She was very thorough and even told me the history of the location. Really interesting because I have always driven past this place but didn’t know it was originally a tire shop from way back. The apartments are cute and have a lot of character. I will definitely be applying soon
Olivia Benton
★☆☆☆☆
Awful management. We have not had a working oven or microwave in over four months, despite being told at the beginning of the issue that it would be solved within two weeks. There has been a dirt... Read More
Awful management. We have not had a working oven or microwave in over four months, despite being told at the beginning of the issue that it would be solved within two weeks. There has been a dirt pile the size of a truck outside of our apartment unit for over two months which they told us a month ago would be gone by the end of the week. The AC does not work, don’t even bother unless you’d like to pay $600 a month for a frosty 80 degrees in your unit. Management does a fantastic job listening with never any follow through. It seems like they listen to make you feel heard, and then hope you forget about your issues. Maintenance problems go unchecked for weeks on end, which is clearly not the fault of the maintenance team as they are understaffed and underfunded. The gate to the property breaks about once every three weeks, so if you think you’re moving to a gated community, think again. If you call the office and press the button for “current and valued residents” they will never answer, but if you call the “new lease” line, they answer immediately. Overall, these apartment are not worth your money or your time. If you are choosing this place because you think the square footage is a deal for the price, reconsider. Extra space is not worth dealing with the poor management team and incredibly high electric bills.