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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Never came across such bad management. A short intro to this review - We are moving this summer from NJ to Dallas and looking for a 2BD 2Bath apartment/condo. We called the leasing agent via phone. He... Read More
Never came across such bad management. A short intro to this review - We are moving this summer from NJ to Dallas and looking for a 2BD 2Bath apartment/condo. We called the leasing agent via phone. He mentioned to apply online and I clearly mentioned we will confirm the apartment only after we visit in person. For unforeseen reasons, our move has been changed to later date. I contacted the leasing team (Isiah). Got response back saying we will give you a link for refund , after 2 weeks of my initial email follow-up. This week Haley got back to me saying we are not going to give your refundable security deposit of $750 back as the application was approved. Both parties agreed upon only confirming the apartment once we visit it in person as we were living in NJ. We feel this is cheating and making money on applicant’s security deposits. Looking forward to take this matter further and lodge a complaint. Please be aware of this bad administration and pathetic response.
Mitchell Houghtlin
★☆☆☆☆
Lived here for almost 2 years now and without a doubt will be moving at the end of our lease. This place has horrific corporate management and does not care for the residents on their property. I... Read More
Lived here for almost 2 years now and without a doubt will be moving at the end of our lease. This place has horrific corporate management and does not care for the residents on their property.
I was told in Sept 2023 while looking at apartments that the construction would be finished by Summer 2024. This was a big factor in me living here. Needless to say, it is now July 2025 and construction is still in full swing. It truly feels like no progress has been made construction wise either. I have watched a residential highrise 2 blocks away (The Hanover) be fully built, completed, and open for tenants in the time that I’ve lived here - meanwhile the workers here are sanding and repainting our balcony for the 6th time (not an exaggeration). There is zero communication for progress as well. Workers are constantly banging on your windows, talking/screaming to each other across the courtyard, answering calls on speaker phone while on your balcony, drilling into your walls, hammering, etc. It never ends.
Along with this, Renaissance at PH advertises the perk of having 2 pools! If only. In the entire 2 years I’ve lived here, the 2nd pool has not been available for use. And on top of that, they scheduled main pool construction for this summer, beginning early May, leaving us without a pool this summer even though it’s baked into our rent price. I tried to complain but got told we signed a “construction addendum” basically saying they can do what they want. Don’t expect a clean or even filled up pool if you want to live here.
Some other random grievances I’ve had while living here:
- they are notorious for testing the fire alarms religiously, but won’t alert you to them doing so till afterwards. Multiple times I’ve been woken up at 7am exactly on a Saturday/Sunday by them testing our fire alarms - only to get an email 3 hours later saying “oh by the way, we are testing building X fire alarms today”. You don’t say.
- one of the 3 gym treadmills has been broken for a year+ now.
- workers had splattered paint on our door while working, it wasn’t repainted for 2 more months.
- They blocked our floor’s entry way to the garage for a solid 3 months without notice - causing us to have to walk down the stairs, walk around half of the parking garage, go up stairs again and then walk all the way to our parking spot.
- landscaping is awful, there is only dirt in the courtyards.
If you’ve made it this far - don’t live here. If you do choose to live here, I certainly hope it’s a better experience than mine (and hopefully the construction is actually done soon!)
Dale Fiala
★★★★★
I love grey star!!! My apartment has a pool view and I love it. The maintenance guy joel is so knowledgeable and great at his job. Isiah Rogers is always so kind and sweet to me when... Read More
I love grey star!!! My apartment has a pool view and I love it. The maintenance guy joel is so knowledgeable and great at his job. Isiah Rogers is always so kind and sweet to me when I need something. If you want a beautiful apartment you will love the Renaissance.
Linda Guerra
★☆☆☆☆
We are a small business which has performed work at this property twice last year. We have submitted our bill to them multiple times, I visited their property in person and delivered the invoices by hand. We... Read More
We are a small business which has performed work at this property twice last year. We have submitted our bill to them multiple times, I visited their property in person and delivered the invoices by hand. We still have not been paid.
This is the most frustrating experience ever.
John YaYa
★☆☆☆☆
Cons: Non stop construction for several years with no end in sight. Hall ways are never cleaned. Dogs always causing noise. Construction workers are obnoxious and are loud all day long. The office NEVER answers the phone.... Read More
Cons:
Non stop construction for several years with no end in sight.
Hall ways are never cleaned.
Dogs always causing noise.
Construction workers are obnoxious and are loud all day long.
The office NEVER answers the phone. The only way to contact them is going to the office.
Pros:
Maintenance is very good and responsive.