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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Management -- 2 stars. Unforgiving of a $160 late fee for my first and only time I was ever past due on rent (by a couple hours, no less). Overcharged me hundreds of dollars for move-out damages,... Read More
Management -- 2 stars. Unforgiving of a $160 late fee for my first and only time I was ever past due on rent (by a couple hours, no less). Overcharged me hundreds of dollars for move-out damages, but fixed it with only a moderate amount of hassle.
Large management companies tend to take very little accountability for the experience at their individual communities. They also don't have a phone number and random remote employees making it difficult to have an effective conversation.
Leasing -- 5 stars. Jameson Wells is the highlight of this community. He was so helpful with any of my odd requests and was a great and consistent resource.
Community -- 4 stars. Beautiful complex, great location, great gym, great pool. The elevators are unreliable and the package system needs to be worked out better.
Maintenance -- 5 stars. The maintenance workers were so friendly and helpful for requests both big and small. Even when my hot water heater busted open and spewed water all over in the middle of the night.
DFW
★★★★★
The entire Windsor team is sensational! Robert, Garrett, Courtney and Talia (along with the housekeeping & maintenance staff) make The Monterey a very comfortable & safe home for all. Community events bring together friendly neighbors (the Dallas... Read More
The entire Windsor team is sensational! Robert, Garrett, Courtney and Talia (along with the housekeeping & maintenance staff) make The Monterey a very comfortable & safe home for all. Community events bring together friendly neighbors (the Dallas Way). I highly recommend The Monterey as your next home...
Zahii Stromberg
★★★★★
Gorgeous property in the heart of town in the West Village. Walking distance from trendy restaurants, shops and parks. Huge secured and gated parking is a big plus for only an extra $25. Updated apartments , clean... Read More
Gorgeous property in the heart of town in the West Village. Walking distance from trendy restaurants, shops and parks. Huge secured and gated parking is a big plus for only an extra $25. Updated apartments , clean air-conditioned hallways and the office staff are ready to help at the drop of a smile. Big plus , highly recommend taking a look 👌
TIP: double panned windows let's in morning and evening light without the extra cost of high A/C bills and mutes the everyday cityscape soundtrack for a quiet comfortable luxury living experience.
Dariusz Sekula
★★★★★
Overall excellent value for money, apartments are not new but well maintained. My AC unit was failing (still working but couldn't cool apartment below 80F), in less than 24H local team confirmed need to replace unit and... Read More
Overall excellent value for money, apartments are not new but well maintained. My AC unit was failing (still working but couldn't cool apartment below 80F), in less than 24H local team confirmed need to replace unit and day after, HVAC team replaces whole indoor unit (half day of work).
Thinks can break, but if they do the most important is a speed and quality of fix. This is on spot.
Dez Rock
★★★☆☆
Reviewing as someone who lives here. The location is great, and the amenities are good. But the amazon packages dumped in one of several locations because the driver either cant access the package room or there are... Read More
Reviewing as someone who lives here.
The location is great, and the amenities are good.
But the amazon packages dumped in one of several locations because the driver either cant access the package room or there are not enough lockers. You're forced to sift through everyone's package to find your own.
Any delivery to hardly ever to the door and you cant buzz people in.
Garage door only opens via an app, and that can be hit and miss, it used to be automatic with a pass you had on your windshield.. but now its stopped and no clear answer of when it will be fixed, its been months now. service elevator being out of commission is a regular thing it seems.