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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
No Professionalism, Uninhabitable Unit – Terrible Experience I signed a lease for my unit at Mansions Mercer Crossing two months ago. They told me the apartment would be cleaned and ready 7 days before my move-in date.... Read More
No Professionalism, Uninhabitable Unit – Terrible Experience
I signed a lease for my unit at Mansions Mercer Crossing two months ago. They told me the apartment would be cleaned and ready 7 days before my move-in date. I was asked to come by every day, only to be turned away with excuses that it was still waiting to be cleaned. Finally, around 4 PM the day before my move-in, they said it was cleaned and ready for occupancy the next day. When I checked the place, it was absolutely DISGUSTING.
The unit had OLD, CHIPPED EQUIPMENT, HAIR and GRIME in the refrigerator, STAINS and MARKS on the floors, BROKEN GRANITE COUNTERTOPS, and a FOUL ODOR from the TRASH CHUTE right outside the unit and in HALLWAY (They never disclosed that the unit has Trash view) . It was clear the unit was not cleaned properly, and the condition was unacceptable.
When I raised my concerns, they told me I could terminate the lease, but I’d have to pay a $6000 termination fee or they would report me to collections clear BLACKMAIL. The manager was never available, and I was just sent back again and again with no resolution. The whole experience showed a complete lack of professionalism, ethics, and customer care.
AVOID THIS PROPERTY AT ALL COSTS
Erica Mims
★★★★★
These are Beautiful apartments and in a great location. The leasing staff is Great! Miss Destiny Williamson is the one that helped me out. She was very professional and easy to talk to. She made me feel... Read More
These are Beautiful apartments and in a great location. The leasing staff is Great! Miss Destiny Williamson is the one that helped me out. She was very professional and easy to talk to. She made me feel so comfortable to ask questions and she was able to answered all of them. This is definitely a Community I can see myself being a part of!
sridevi allu
★★★★★
We had a great experience working with Julian while searching for our apartment and going through the leasing process. He was professional, responsive, and truly went above and beyond to help us find a place that met... Read More
We had a great experience working with Julian while searching for our apartment and going through the leasing process. He was professional, responsive, and truly went above and beyond to help us find a place that met our needs. Julian made the entire experience smooth and stress-free, always available to answer our questions and guide us every step of the way. Highly recommend him to anyone looking for a reliable and helpful leasing agent!
ASHUTOSH KATHPALIA
★★★★★
I'm yet to move into these apartments, but this review is solely in reference to my leasing experience so far. My wife and I signed the lease initially with The Towers, but later on, decided to move... Read More
I'm yet to move into these apartments, but this review is solely in reference to my leasing experience so far. My wife and I signed the lease initially with The Towers, but later on, decided to move it to The Mansions because of a better apartment being available just in time as it met all of our requirements and Julian made the switch hassle-free and smooth for us. He's one heck of a sales agent that possesses all the good qualities that one can hope for in someone in that position. Moreover, the other staff at the leasing office have also been respectful and genteel with all of our queries so far. I can't comment about others, but my experience with the leasing office has been highly appreciable until now.
이창윤
★★★★★
Imoved into Mansion for 6 months and had an amazing experience, thanks to Julian, the property manager. He was incredibly helpful throughout the entire process — from the initial tour to signing the lease and moving in.... Read More
Imoved into Mansion for 6 months and had an amazing experience, thanks to Julian, the property manager. He was incredibly helpful throughout the entire process — from the initial tour to signing the lease and moving in. Julian was always quick to respond to my questions and made sure everything went smoothly. You can tell he truly cares about the residents and takes pride in his work. I highly recommend Mercer Mansion, especially with someone like Julian managing the property. Thank you again for all your help!