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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
We have lived here now for over a year. Hopefully this review will help if you are considering this property for your next home! Pros 1. Safety! The complex and immediate surrounding area is very peaceful. I... Read More
We have lived here now for over a year. Hopefully this review will help if you are considering this property for your next home!
Pros
1. Safety! The complex and immediate surrounding area is very peaceful. I would consider this a safe place to live. The property is gated and while issues are to be expected with the gates from time to time, it is not anything out of the norm. I would say they stay on top of any of the few incidents where the gate was not working.
2. Unique amenities like the parking garage, pet spa, electronic car charging, and secure bicycle storage are a huge plus. The community also has elevators in each building and I can say that, as far as our building goes, they have NEVER been out of service.
3. The staff here are hard working. It is evident they are short staffed and at the mercy of ownership to help them build a more robust team. In spite of that, the Manager, maintenance team, and leasing agents make considerable efforts to exceed expectations. There are times when things have fallen through the cracks or not gone as we hoped, but they always seem to make it right in the end. I also think it is important to point out that they have considerably improved the dog waste issues that were once present here. I think this speaks again to their commitment to quality and compassion for residents.
4. Wonderful, spacious apartment layouts. When we were touring communities, the layouts offered definitely stood out and after living here for some time, I’m glad we factored that into our decision so heavily. Once the “new” feeling of your apartment wears off, you will still be happy with your layout! Lots of storage and thoughtful designs.
5. Fetch Delivery Service. I guess this is controversial LOL but we have personally had a great experience with this service. The Jackson requires residents to use this service but we do not mind at all. Our packages are delivered right to our doorstep versus having to lug a cart to a mail room / lockers.
Cons
1. This property struggles with various pests and most concerningly, roaches. I think this is in part because of the vicinity to the land fill and the lake, but I will be honest that it is hard to stomach the luxury prices when there are roaches seen in the hallways, community areas, or even our unit from time to time. This is usually only during peak season for insects (April-July). Luckily, the Manager has worked diligently with us and the Pest Control company to mitigate the problem. She is also helpful and responsive about treating other areas around the property when we report seeing issues.
2. One of the important factors for us when apartment searching was finding a smoke-free community. While The Jackson checks that box, most residents unfortunately do not adhere to that property requirement. If you have allergies or sensitivities to marijuana smoke like me, you might want to factor this in. The odor/smoke creeps into our apartment and can be very strong.
Melissa Boyd
★★★★★
Lesley V and Lauren at The Jackson have been a blessing to us while searching for a new home. They were attentive, kind, friendly and helpful. Lesley took time to give us an impromptu tour, plus initiated... Read More
Lesley V and Lauren at The Jackson have been a blessing to us while searching for a new home. They were attentive, kind, friendly and helpful. Lesley took time to give us an impromptu tour, plus initiated the application process and answered all of our questions. Lauren went above and beyond with helping us navigate issues submitting documents electronically to ensure our application was successfully processed. I appreciate them both more than words can describe. Lesley and Lauren gave us a 5 star experience. Thank You!!
Elyse Robson
★☆☆☆☆
Applied here but didn’t end up living at this community. 10 months later I still have debt collectors calling me about my “past due” balance from damages. I never lived here so how could I have damages??!... Read More
Applied here but didn’t end up living at this community. 10 months later I still have debt collectors calling me about my “past due” balance from damages. I never lived here so how could I have damages??! No one from their office has ever called me back about this issue. Be careful if you apply here they will try and take your money.
Lulu Wang
★★★★★
Melvin the maintenance staff is absolutely fantastic. He always shows up in a timely manner and is super friendly and respectful. Office staff: no complaints, everyone is helpful though communication could be better. Amenities: recycling schute in... Read More
Melvin the maintenance staff is absolutely fantastic. He always shows up in a timely manner and is super friendly and respectful.
Office staff: no complaints, everyone is helpful though communication could be better.
Amenities: recycling schute in the building was shut down because some tenant just cannot recycle correctly. Trash room is always a mess but can't really blame the staff. Other amenities like the pool or gym are fine.
Location: super convenient but also relatively quiet. 9/10, taking one point off for being next to a landfill.
Neighbors: generally aren't loud and mostly friendly.
Yolanda Thomas
★★★★★
March 16th I had the pleasure of touring with Lesley. From the start she made me feel welcomed. She was very knowledgeable, personable, but yet professional. I flew in from Maryland to tour this property and it... Read More
March 16th I had the pleasure of touring with Lesley. From the start she made me feel welcomed. She was very knowledgeable, personable, but yet professional. I flew in from Maryland to tour this property and it was even better than what I expected. When I do plan to move this definitely is a top pick for me. Great location and the neighborhood seems to be nice. Thanks again Lesley!