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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
It’s been a horrible experience in the almost 2 years renting here, if 0 stars was possible, this place has earned it. Everything was fine when we first moved in up until the first time we experienced... Read More
It’s been a horrible experience in the almost 2 years renting here, if 0 stars was possible, this place has earned it. Everything was fine when we first moved in up until the first time we experienced heavy rain which was about 2 weeks in, this was the first time the apartment flooded. We called the emergency maintenance number and a guy answered asking us what the issue was (and that somebody would be right over)which was flooding in all of the rooms damaging our furniture, area rugs, couch, kids beds, tv stand, anything wood was ruined on the first flood. On top of that, nobody even showed up until days later we mopped up what water could be at the time anyways, but by then mold had grew in the closet and bathroom areas which again wasn’t addressed until 1 or 2 days later. Moving on we went from paying about 1450 after bills to now about 1800 with the new management in place. We’re charged for things we don’t even have, ie. trash service but we throw out our own trash and the dumpsters are always full and it stinks playgrounds that are broken and haven’t been repaired since we moved in. And if you have to bring up an issue to the office, it’s always a headache, most of the staff seem like they don’t care and are unwilling to help or flat out rude we left feeling unheard and unsuccessful at communicating things that were wrong in the apartment which showed by the lack of response by “emergency maintenance “😑 they stopped taking money orders and tell you that you have to pay it online through their app or pay it in person at Walmart or Kroger. Ok, Walmart and K-roger say theres a problem on the apt side so we’re never able to pay there and on their app it charges you at least 50$ extra to pay by card. And nobody in the office knows what to do when you talk to them about it they just say the same thing over and over,”I mean this is where you can pay it”🤷🏻🤷🏻♂️🤷🏻♀️. We’ve never had to jump through so many hoops just to make a rent payment, it’s insane.
Ray Allen
★☆☆☆☆
I applied for Apartment 1086 on the first floor at The Ellington with the understanding that it would be ready for move-in on July 1st. After paying all required fees, I came to view the unit and... Read More
I applied for Apartment 1086 on the first floor at The Ellington with the understanding that it would be ready for move-in on July 1st. After paying all required fees, I came to view the unit and was informed by David Griffen that the apartment had damages that were previously undisclosed. When I asked if it involved mold, he admitted that it did and that the apartment was undergoing wall mitigation due to the issue.
I was then told that another first-floor unit was available, but days later received a call stating that it was no longer an option either. I paid fees in good faith based on the promise that the apartment would be ready—only to find out that not only was it not ready, but they knowingly withheld critical information about a mold issue.
As a disabled veteran on a fixed income, this situation is not just disappointing—it’s infuriating. The refusal to refund the fees, despite failing to provide a habitable unit, feels like they are taking advantage of someone in a vulnerable position. That kind of behavior shows a complete lack of compassion, integrity, and professionalism.
What’s worse is that they were willing to hide a known mold issue, putting someone’s health and safety at risk. This is not how any reputable property should operate.
Avoid this place at all costs. If this is how they treat prospective tenants, especially veterans, imagine how they’ll treat you once you’re locked into a lease.
michael clark
★★★★★
I just had to come and share my experience with viewing a 2 bedroom apt at The Ellington. I had the pleasure of working with this guy name David G who I think is either the Property... Read More
I just had to come and share my experience with viewing a 2 bedroom apt at The Ellington. I had the pleasure of working with this guy name David G who I think is either the Property manager or a leasing agent , However, this brother knew his job!!!. The experience was amazing how he took his time and showed and told me everything about the property and the surrounding area . Very Very professional and authentic. I felt like I’ve knew this guy forever. Great personality and was ecstatic about leasing an apartment to us . I’ve viewed diff apartments in the area and didn’t feel comfortable cause the leasing agents seemed they where in a rush and didn’t want to answer any questions but David answered every single question I had and also allowed me to FaceTime my wife and went over with her info regarding the property. This is outstanding customer service and we need more like it
Thank you David and The Ellington apartments for your professionalism. I look forward to doing business with you.
Ja’Lynn Jones
★★★★★
I recently toured the Ellington apartment complex and was impressed by how detailed and thorough the showing was. The leasing agent took their time walking me through every part of the unit and the amenities, answering all... Read More
I recently toured the Ellington apartment complex and was impressed by how detailed and thorough the showing was. The leasing agent took their time walking me through every part of the unit and the amenities, answering all of my questions without ever rushing the process. They highlighted the small features I wouldn’t have noticed on my own like the energy-efficient appliances, and extra storage options which helped me get a full picture of what living there would be like.
Thearika was also very knowledgeable about the community, and even gave honest insight on what to expect living in the area. It didn’t feel like a sales pitch at all just someone who genuinely cared about helping me make the right decision.
Kiara Robinson
★★★★★
I would like to extend my deepest gratitude to David G for his exceptional service throughout my leasing process. His professionalism and efficiency truly made this entire experience seamless. I am genuinely at a loss for words... Read More
I would like to extend my deepest gratitude to David G for his exceptional service throughout my leasing process. His professionalism and efficiency truly made this entire experience seamless. I am genuinely at a loss for words regarding how quickly and effectively he handled everything. If you're considering moving here, I highly recommend it, and I personally suggest working with David G. While I’m sure all the leasing agents are wonderful, David’s dedication to ensuring a smooth process was unparalleled. Thank you, David!