Get a chance to receive up to $500 in cashback rebates when you lease this property. Don’t miss out on this limited-time offer to maximize your savings on your new apartment! Read More
Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
We are currently living at The Crosby Apartments in Fort Worth and are just 14 days into our second month. Unfortunately, our experience has been overwhelmingly negative and stressful from the very beginning. After signing the lease,... Read More
We are currently living at The Crosby Apartments in Fort Worth and are just 14 days into our second month. Unfortunately, our experience has been overwhelmingly negative and stressful from the very beginning.
After signing the lease, we received no communication about our move-in appointment until the actual day of move-in. This lack of basic coordination was stressful and unprofessional. When we arrived, we brought a money order for the exact amount Tyler from the office instructed. Shortly after moving in, we were threatened with a $25 late fee over a supposed 50-cent discrepancy. We reached out three times for clarification before receiving a rude, dismissive response blaming us for a math mistake. There was no apology, no explanation — just a demand to pay, which we found completely unnecessary and disrespectful. A simple, polite request would have resolved it instantly.
Upon moving in, we also discovered that the sink was leaking. When maintenance came, they didn’t fix it. We even removed our dog from the apartment to give them full access, but nothing was resolved. Instead, we received a blaming phone call from the office acting as if we had interfered — when in reality, we did everything possible to cooperate.
The issues have continued. We reported a leaking window in the bedroom that lets in rain and allows the AC to escape, causing the room to remain hotter than the rest of the unit. Despite reporting it over a week ago and sending three emails, we’ve received no update or repair. Someone came to look, but nothing was done, and now we’re being ignored entirely.
The safety and environment around the complex have been deeply concerning:
• We frequently find liquor bottles tossed throughout the property
• On several occasions, we have found discarded clothing hangers and security sensor tags on the stairwells, which gives the impression that individuals may be ditching stolen goods on site
• Most disturbingly, we had random men knock on our door five separate times in one day, and then four more times the following day — all claiming they had the wrong apartment
This was extremely uncomfortable, especially with children in the home. It happened so frequently that I was forced to post a sign on our door stating that no one should knock unless they were Amazon or maintenance.
Between the unprofessional staff, rude communication, unresolved maintenance issues, and serious safety concerns, we absolutely do not recommend moving here. We are actively reviewing our legal options under Texas tenant law and have already begun filing formal complaints with the Attorney General’s office.
Trinity Cabrera
★☆☆☆☆
DONT MOVE HERE this place is nasty ! Dumpsters are always like this!!! They never take the time to keep the complex up to sanitary standards. My husband spoke with manager about fixing our ac multiple times... Read More
DONT MOVE HERE this place is nasty !
Dumpsters are always like this!!! They never take the time to keep the complex up to sanitary standards. My husband spoke with manager about fixing our ac multiple times and it still not working, the AC was not only not working but it was using ALOT of electricity and raised our bill up to $400 a few times. We feel that they owe us but Shannon does not care and hasn’t tried to help. This is the last place anybody should be looking into, don’t waste your time, also the apartment we stay in has a terrible roach infestation and drawers are falling apart. Im sure others are dealing with the same.
lasonia
★☆☆☆☆
Was recently informed that we are now under new management and so far, I am very concerned. There is garbage literally piled up at every garbage bin in the parking lot and has been for weeks now.... Read More
Was recently informed that we are now under new management and so far, I am very concerned. There is garbage literally piled up at every garbage bin in the parking lot and has been for weeks now. Not only is it extremely, extremely disgusting since it's like 100°+ everyday, but it is also incredibly inconsiderate, irresponsible, & unprofessional on management's part. There has not been one memo, email, phone call, nothing about when they plan to take care of the trash issue or why there is an issue at all & that's just ridiculous. At least communicate with your tenants. We are required to pay for trash services in our rent but no services are being provided. It's gross and embarrassing.
Not only that but I live in a one bedroom and I'm hardly ever home but my electric bill is always almost $200 a month. The company reached out to me because they noticed unusually high usage for a space such as mine and suggested having the ac unit maintenanced because it's so unusual. I definitely agree because the ac hardly works. It never cools below 73° not matter what I set it to. I've put in maintenance requests and have had the request closed out without maintenance ever coming and addressing the issue.
Definitely not re-leasing here if this is how the new management plans to treat the property.
Very disappointing.
2/10, do not recommend.
Rebekah Jackson
★★★★★
Just moved in I'm very pleased how moved in went smoothly. I was looking for a new home for my family..very pleased. Tyler was very understanding and listen to my needs. If u looking for a new... Read More
Just moved in
I'm very pleased how moved in went smoothly. I was looking for a new home for my family..very pleased. Tyler was very understanding and listen to my needs. If u looking for a new location this is the apartment you want to check out. Everyone is so nice and no traffic
I'm so happy that I chose The Crosby.
Even I received home Welcome Gift.
Francine Royale ́
★★★★★
Great atmosphere, great deal on my apartment, Ms. Jessica is a true gem. If you are looking for a place, this is it, you will not regret it. My whole process was so easy, and she kept... Read More
Great atmosphere, great deal on my apartment, Ms. Jessica is a true gem. If you are looking for a place, this is it, you will not regret it. My whole process was so easy, and she kept me informed daily.