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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I relocated to Texas, moving away from the bird's nest; the team at The Club at Stonegate helped me feel like I was at home. Since I moved into the community, the main office has been dedicated... Read More
I relocated to Texas, moving away from the bird's nest; the team at The Club at Stonegate helped me feel like I was at home.
Since I moved into the community, the main office has been dedicated to deliver a sound path forward on work orders and requests. The team responds within a few days, and within the same day for more severe emergencies.
When I had dryer issues, maintenance showed on the same day I reported the issue. It took a total week to investigate the issue, replace the unit, and provide a workaround for my washed clothes.
The Club at Stonegate has been more transparent, responsive, and accommodating than places I've rented before. From my experience, the team works professionally and respectfully to get the best possible outcome for me.
Thanks to Lori, Sandey, Chris and staff, I felt like I was at home. From maintenance, questions on rent, to general questions, the Club at Stonegate team has been there to provide a comfortable stay for me.
If you are in the rent market for a community that's supportive, transparent, and respectful of your stay, I would recommend the Club at Stonegate.
forun tokoni
★★★★☆
I moved in 2 months ago and I must say. I have really enjoyed my stay. My apartment was great at move in. And every maintenance I’ve had was fixed promptly. The only downside I’ll say is... Read More
I moved in 2 months ago and I must say. I have really enjoyed my stay. My apartment was great at move in. And every maintenance I’ve had was fixed promptly. The only downside I’ll say is the train from trinity. But after a while it sounds like music to your ears you’ll get to it. The office isn’t always responsive doh. But if you go up to the desk they’ll get you taken care off. Although the renewal rate is too high and I might be moving soon.
Emily Laclair
★☆☆☆☆
Me, my sister tried to come visit the apartment to your them and possibly move there from 2 hours away ... Couldn't talk to a person the robot it did connect you with was not functional and... Read More
Me, my sister tried to come visit the apartment to your them and possibly move there from 2 hours away ... Couldn't talk to a person the robot it did connect you with was not functional and a complete joke got messaged about self guided tour was told to verify id that program is a joke took 3 tries for it to register my face with my id ...then it said it would message a code 15 minutes before appointment time so we drove there got there 2 minutes after 6 to which there were still employees in the building and they ignored us I do get it was closing but the fact we couldn't even get answers about the code that never came was very off putting. We waited up untill the appointment time and then had to drive back home. Our last place we rented for 8 years no issues and the one now for 13 months no rental issues and we just want a different location not in the middle of highway construction .... But if your thinking of renting here ,don't bother especially if you have a day time job or live outside of fort Worth
Rahimi Frozan
★☆☆☆☆
Apt 2125 I've been livied at [Stonegate apartments ] for 1 year and unfortunately, the service has been consistently bad . The management team is unresponsive to issues, and maintenance requests take weeks to be addressed. The... Read More
Apt 2125
I've been livied at [Stonegate apartments ] for 1 year and unfortunately, the service has been consistently bad . The management team is unresponsive to issues, and maintenance requests take weeks to be addressed. The apartment itself is outdated and poorly maintained.
Specifically, I've experienced:
- Cockroach infestations that have not been adequately addressed
- Leaks and water damage that have taken months to repair
- parking issues
- Unprofessional and unfriendly management staff
-and charging for nothing
For the rent we pay, I expect much better service and living conditions. Until improvements are made, I would not recommend stonegate apartments to anyone . They take people's money for nothing
Pernille Gast
★☆☆☆☆
I don't even know where to begin on this review. This is the most poorly mismanaged, scamming apartment complex I have ever rented from. I rented for a year with 2 roommates and after leaving they charged... Read More
I don't even know where to begin on this review. This is the most poorly mismanaged, scamming apartment complex I have ever rented from. I rented for a year with 2 roommates and after leaving they charged us $2000 dollars for damages. They charged $300 for new paint even though the walls were not beyond normal wear and tear. Additionally they charged us over a $1000 dollars for carpet repair for one little spot on the carpet that was barely visible nor beyond normal wear and tear. Despite disputing this with the leasing office they sent it to my collections, the WHOLE amount. Fraudulently I might add since there were others on the lease and not my sole responsibility. Additionally, they refused to replace the AC units which broke down every other week and caused enormous electricity bills due to their age. Lastly, when I cleaned the bathroom when I first moved in I discovered that the toilet had been painted over and with scrubbing discovered there was a solid coating of urine underneath. Please think twice about renting here.