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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
We’ve called The Carter home for over two years now, and we were among the first tenants to move in. It’s been a wonderful experience overall. The staff is always friendly, and the facilities are consistently clean... Read More
We’ve called The Carter home for over two years now, and we were among the first tenants to move in. It’s been a wonderful experience overall. The staff is always friendly, and the facilities are consistently clean and well-maintained.
We’ve also enjoyed meeting other residents — whether at the regular brunches, by the pool, or just passing each other in the elevator. I’ve noticed some reviews mention concerns about privacy, but that hasn’t been our experience. No one has ever entered our apartment unannounced. Occasionally, we hear faint music in the hallway, but once inside our apartment, we’ve never heard our neighbors.
In two years, trash pickup was only missed once — and that was likely due to a holiday. The only maintenance issue we’ve encountered was a chirping smoke detector in the middle of the night, but it was resolved first thing the next morning.
To top it off, our rent was actually reduced when we renewed this year — a welcome and rare surprise in the Dallas-Fort Worth area!
Clint
★★★★★
We moved in to the Carter roughly 6 weeks ago. The staff has been nothing but helpful even during a management change. Hannah in the office was amazing during our leasing and move in stage. Keith the... Read More
We moved in to the Carter roughly 6 weeks ago. The staff has been nothing but helpful even during a management change. Hannah in the office was amazing during our leasing and move in stage. Keith the maintenance guy, I can’t say enough good things about him, but just a few…. He is great and so carting with our dogs. I also have never had a maintenance guy so responsive to minor issues.
Sam Moore
★★★★★
My partner and I have really enjoyed it here so far! We moved in near the middle of June, and things have been great with no real problems thus far. We came from a very poorly managed... Read More
My partner and I have really enjoyed it here so far! We moved in near the middle of June, and things have been great with no real problems thus far. We came from a very poorly managed apartment prior, but our experience here has been super refreshing. I have found that the maintenance and management teams are both super kind and attentive.
It should be mentioned that we moved in right as this property was bought by a new company, Luma Residential. They have all been very kind and great to work with so far since they were new to the property at the same time as my partner and I were moving in.
With that, take past reviews with a grain of salt since in the two and a half months that we have been here, we have not seen any of the issues we had read in the reviews when we were deciding if we should move here.
So far, we have only had to have maintenance
come one time since we moved in to address some old dirt dobber nests on our balcony since we are on the 1st floor near lots of trees.
We are very glad we chose The Carter!
Montanna Thornton
★★★★★
The maintenance staff here rocks. Heith is the best! He recently fixed the lock on our door and it works better than it has since we moved in. He’s always so kind and helpful to me, my... Read More
The maintenance staff here rocks. Heith is the best! He recently fixed the lock on our door and it works better than it has since we moved in. He’s always so kind and helpful to me, my husband, and our dog!
Jay D
★☆☆☆☆
Signed our lease last year and while it was nice in the beginning, it went downhill. It started off with having no privacy in your own apt, they will and can come in at any given time... Read More
Signed our lease last year and while it was nice in the beginning, it went downhill. It started off with having no privacy in your own apt, they will and can come in at any given time without notice. My wife was almost walked in on while she wasn’t dressed appropriately in the morning if it weren’t for the deadbolt lock. They sent out lease renewals stating that you’d now have to pay for parking every month, and if your trash has a slight leakage they charge you for it for trash valet. The walls are paper thin and you can hear literally everything, and the absurd amount of inspections they do is crazy and they’ll charge you if you aren’t home for the inspection. It’s almost as if the construction was rushed. You can’t access building 2’s amenities even if you’re a paying resident, only the residents in that building can. Not worth the $$ and so glad we didn’t resign. The staff isn’t professional and very dismissive. For the price of the apt and the amenities you can find better else where.