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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I have been here for almost 2 years now and I do not recommend this place. They showed me a new unit during tour but then had me sign a lease for a unit that they refused... Read More
I have been here for almost 2 years now and I do not recommend this place. They showed me a new unit during tour but then had me sign a lease for a unit that they refused to show me; I had to request a new unit the same day that I loved in and they basically refused me. I then was able to get a new unit and still it’s not like the one they show. I renewed my lease due to having car trouble at the time of my lease renewal and I wish I hadn’t. Not only did they increase my rent like $32 they also started charging me other fees that’s are not true! I recently got a new car and got the covered parking which is $50 a month. I looked at my bill for this month and they charged me $60 for not having renters insurance which I have had since July 2024 and is valid until July 2025. Nobody has contacted me about the insurance issue before adding it to my bill; they asked me to supply them with the policy which I did and they claim that they are going to remove the $60 charge. The sinks are unstressed and sucks and the units are not newly upgraded and are not worth the price that they are charging. I DO NOT RECOMMEND THIS COMPLEX! I WILL WRITE ANOTHER REVIEW FOR WHEN I LEAVE AND IF ANY OTHER WEIRD CHARGES COME UP!
If you do decide to stay here ensure to take picture when you first get into the unit and when you decide to leave.
Jasmine
★☆☆☆☆
Word to the wise… don’t waste your time or money applying here. They’ll take your fee, feed you promises about move-in dates, and then vanish when it’s time to deliver. Phones go unanswered, and nothing is ever... Read More
Word to the wise… don’t waste your time or money applying here. They’ll take your fee, feed you promises about move-in dates, and then vanish when it’s time to deliver. Phones go unanswered, and nothing is ever truly ready. It’s giving disorganized and dishonest… definitely not the energy you want when looking for a place to call home. I wish you better on your apartment hunt, as I’m continuing mine with lessons learned. They say not every review can be trusted… but baby, this one? Believe it.
Tameka Cain
★☆☆☆☆
I have lived here for a year and a half and from the beginning I have had issues with the office! They are not organized, they don’t follow up, I had to tell them my lease was... Read More
I have lived here for a year and a half and from the beginning I have had issues with the office! They are not organized, they don’t follow up, I had to tell them my lease was coming to an end 30 days before it was up and remind them to send me a renewal lease to sign, even though that should be there job at 60 days not 30. The maintenance ALWAYS takes weeks to fix and multiple times of putting in requests, calls and taking off work to go to the office to talk with someone to have them fix the issue. I have had multiple outlets in my apartment that I can’t use because the wattage is off and will basically fry my outlet cover, and all the maintenance man said was, well I can take the cover off but there is nothing I can do. I have my Apple laptop plugged in to charge and if it damages it I’m pretty sure they won’t do anything. Rent at your own risk!!!!! Run!!!!!!!
Holly P
★☆☆☆☆
I was looking into these apartments. I liked the size for the price. However having a mandatory internet package of $175+ was the nail in the coffin for me, lost a potential resident. That is insane. You... Read More
I was looking into these apartments. I liked the size for the price. However having a mandatory internet package of $175+ was the nail in the coffin for me, lost a potential resident. That is insane. You will continue to lose future residents with things like that. Thank you to prior reviewers for warning me.
Kacey Nelson
★★★★★
I have had an amazing experience while loving here at the Brook. I used to lived here almost 10 yrs prior to now and enjoyed my experience then as I do now. The leasing team has great... Read More
I have had an amazing experience while loving here at the Brook. I used to lived here almost 10 yrs prior to now and enjoyed my experience then as I do now. The leasing team has great communication and cute events for residents. Haven't had any major maintenance issues. All my requests are answered within 24 hours.
Shout to Marissa for making my move in experience easy and less stressful. My choice to move back was the best decision I made for my family.