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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
First the manager Noah was really nice. But my lower score on the review is because i got approved. Then an hour later they said never mind. And they failed my background check. I was shocked cause... Read More
First the manager Noah was really nice.
But my lower score on the review is because i got approved. Then an hour later they said never mind. And they failed my background check. I was shocked cause this was impossible. I’m in then military. So I had to jump through hoops to finally get this hiccup on The Alton’s side fixed. They got my info mixed with someone else. They finally fixed it. And re approved me. I was back and forth on which floor plan I wanted as moving to a new place can be nerve wracking. I eventually in a few months in wanted to rent the Pent House. Then once I was re approved I was talking to the assistant manager asking for help and she just kinda got snappy. Saying she don’t know what I want, so she can’t tell me what I’m going to like. Second I got approved I felt her kindness went out the window. So I knew that was my time to back away. With THEIR hiccup they did not even apologize once. And refused to give any sign up fees back. So glad I walked away. Beautiful property though.
Megan Granda
★★★★☆
Loved living here this past year. The building itself is stunning, with a central location that's very convenient. Maintenance was impressively fast, and the common areas were consistently clean. The staff of the building were great -... Read More
Loved living here this past year. The building itself is stunning, with a central location that's very convenient. Maintenance was impressively fast, and the common areas were consistently clean. The staff of the building were great - the head of maintenance always went above and beyond. Kendall at the front desk was exceptionally helpful!
While my decision to leave was prompted by a plumbing issue, the Alton handled it fairly and professionally.
As for minor drawbacks, the pool occasionally turns green in the summer, and the nearby area isn’t the safest (beware the nearby Kroger). The gym could use improvement; 1 of the 2 treadmills was often out of order. Additionally, traffic on Oak Lawn Ave is horrific.
Overall, while no place is perfect, I believe my experience at the Alton surpasses many other apartment buildings in the area.
Constance Teoh
★★★★★
Lovely new apartment building with good gym in a very walkable neighbourhood! I had a great experience touring the property with leasing officer Kendyl Junge, who was so kind to entertain me checking out multiple units till... Read More
Lovely new apartment building with good gym in a very walkable neighbourhood!
I had a great experience touring the property with leasing officer Kendyl Junge, who was so kind to entertain me checking out multiple units till I found the perfect one for my needs.
She also patiently answered all my queries and followed up closely to assist all steps along the entire process, since I was doing a very rushed move in. Highly recommend working with her—I am moving in from NY and she made it that much easier.
Looking forward to living in this lovely community!
Hannah Duffy
★☆☆☆☆
I lived at this complex for a year and a half. The property looks gorgeous and I was amazed during my tour. My first few months were great and then it went downhill quickly. This property is... Read More
I lived at this complex for a year and a half. The property looks gorgeous and I was amazed during my tour. My first few months were great and then it went downhill quickly. This property is ran horribly. Exterior doors never lock and when this safety concern was brought up management said “they did not understand the issue”. Apartments would be broken into and management threatened to evict people if they shared this information. On morning I was in the gym and there was 5 cop cars in the garage and I asked what was going on. 2 individuals were hiding in the lobby bathroom and they had warrants out for their arrest. Due to the lack of security these individuals were able to gain access to the building. When I brought this concern up to the leasing agent (please note management never sent a message to the residents regarding this issue), she did not understand why this was a safety issue. Package lockers were constantly overflowing and packages would be stolen. I would never recommend for anyone to live here.
Blaine Gibke
★☆☆☆☆
Terrible place to live. They sent me a check upon move out (erroneously), sent me one email about an overdue balance, then, without any further notification (call, snail mail) sold my $135 balance to a debt collector.... Read More
Terrible place to live. They sent me a check upon move out (erroneously), sent me one email about an overdue balance, then, without any further notification (call, snail mail) sold my $135 balance to a debt collector. Truly astounding. Avoid living here, obviously and anywhere else with this management company. 2/5/2025