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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I recently transferred units in this complex, and the experience was frustrating. My new unit wasn’t ready on 9/30 as promised (they were still installing carpet), so I moved in on 10/01. However, they still charged me... Read More
I recently transferred units in this complex, and the experience was frustrating. My new unit wasn’t ready on 9/30 as promised (they were still installing carpet), so I moved in on 10/01. However, they still charged me prorated rent for 9/30 — a day I couldn’t even access the apartment.
When I asked to have the lease updated to reflect the actual move-in date, they said they’d have to charge me month-to-month prorated rent from old unit for 10/01–10/03 — giving me no free of charge time to move my belongings even though they offered that time as a to move my things without mentioning about paying double rent. It felt misleading and unfair.
Before that. I was on a month-to-month lease, and asked to stay in my current unit at the new market rate (which is a reasonable request).
They refused that request, forcing me into a transfer.
Now the transfer unit wasn't ready, and you’re being charged confusing, possibly unfair fees — including for days you couldn’t access the new unit. facing inconsistent communication and feel you’re being penalized for pushing back. I’ve done transfers here before, but this one showed a lack of professionalism and care to tenants. No corporate office just the same people doing whatever they want. Been living here since 2019.
Jose Mireles
★☆☆☆☆
Every single Mom or Grandma will try super hard to get your attention, they even have a group or a clan where they gather together to talk about the neighbors. I have video proof on my camera.... Read More
Every single Mom or Grandma will try super hard to get your attention, they even have a group or a clan where they gather together to talk about the neighbors. I have video proof on my camera. It's not a good complex to live at. The neighbors even think they own the place like if they can't save so buy a house. It's not worth it. I can't even save up cus of the neighbors breaking up the place. They even have hidden fees and the picture down below shows it.
Juan Hernandez
★★★★★
I've lived here for about 10 years. It is a pleasure to be in this property. The neighbors are very friendly. The places are always clean. The new manager is doing a great job removing anything from... Read More
I've lived here for about 10 years. It is a pleasure to be in this property. The neighbors are very friendly. The places are always clean. The new manager is doing a great job removing anything from the balconies that makes the property look bad. Miss Shay Clark is a very nice, kind person, she helps you with everything, I congratulate her on a very good job.
Tamika Lewis
★★★★★
I have lived here for 2 years under different management teams but I must say the new management team is awesome. AJ is the new office manager and since she has been here, I love this place... Read More
I have lived here for 2 years under different management teams but I must say the new management team is awesome. AJ is the new office manager and since she has been here, I love this place even more. She makes sure the property is clean and the maintenance team is doing their job. She takes all complaints (if any) seriously and make sure the job is done. I am one happy resident. I just renewed my lease again . If you’re looking for a clean, quite place to call home, this is definitely the place to move. Thanks again to management. Sincerely, one happy resident.
Tamika Jones
★★★★★
I’m back with another update. I have been a resident for almost 4 years now and guess what??? I just signed a new lease for another year. If you are looking for a quite and clean community,... Read More
I’m back with another update. I have been a resident for almost 4 years now and guess what??? I just signed a new lease for another year. If you are looking for a quite and clean community, this is it. I love that we are not far from I-45 or the beltway, we have security on site, secure entry gates, playground for kids and a open field for the kids to play ball. Parking is not an issue. The staff is awesome. Things here just keep getting better and better every since Sophia came on board. The leasing manage Sophia is everything you want in a leasing manager. She makes sure maintenance is on top of all work orders. If you have any questions or concerns, she is quick to respond and have it addressed. Way to go Sophia and all of RockRidge Square employees. I look forward to another year here.