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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Rocklyn is a great apartment community. The office staff are communicative, helpful, and friendly. The amenities are well maintained and clean, and maintenance requests have always been completed promptly. We're very happy we chose to live here! Read More
Rocklyn is a great apartment community. The office staff are communicative, helpful, and friendly. The amenities are well maintained and clean, and maintenance requests have always been completed promptly. We're very happy we chose to live here!
L Miller
★★★★★
Great place to live. I’ve been here 5 years and getting ready to move to my 3rd floor plan. The maintenance team has been great especially Sterling, he is always quick to come up and take care... Read More
Great place to live. I’ve been here 5 years and getting ready to move to my 3rd floor plan. The maintenance team has been great especially Sterling, he is always quick to come up and take care of concerns with urgency and has friendly Informative support on maintenance concerns. Thank you Sterling for your support.
Cari Clark
★★★★★
I’ve lived here for 5 years and love it! Sterling from the maintenance department is so polite and works with urgency! The new fenced-off dog park is wonderful! There are many community events like Wine-down Wednesday and... Read More
I’ve lived here for 5 years and love it! Sterling from the maintenance department is so polite and works with urgency! The new fenced-off dog park is wonderful! There are many community events like Wine-down Wednesday and various food trucks to create a fun atmosphere.
Rita Du
★★★★☆
*update* Aaron has been incredibly helpful in addressing my noise complaint. He was understanding of the situation and presented me with several possible solutions. I initially expected my concerns might be dismissed, but he proved to be... Read More
*update*
Aaron has been incredibly helpful in addressing my noise complaint. He was understanding of the situation and presented me with several possible solutions. I initially expected my concerns might be dismissed, but he proved to be the exact opposite. I truly appreciate the effort he put into helping me resolve this issue. He exemplifies what excellent customer service should look like!
STAY AWAY FROM THIS PLACE!
*beware of all the 5 stars. If you look closely, most of them are from people who only toured the complex but never actually lived here. Sure, the staff are friendly when you're visiting, but that all changes once you sign the lease. After that, they ignore your concerns and rarely follow through on anything. If you look at all the 1 star reviews, it's all from people who have lived here!*
I’ve lived here for 4 years, and the recent change in management has made things worse than ever. Maintenance requests take forever. I submitted one over two weeks ago, followed up multiple times, and still haven’t gotten a response. It feels like they’re just ghosting me.
The apartments themselves are also poorly built. The walls and ceilings are paper thin, you can hear everything your neighbors are doing. My upstairs neighbor stomps around all night, and even after multiple complaints, management has done absolutely nothing. It’s gotten so bad that I’ve decided to break my lease just to get out. Save yourself the stress and look elsewhere.
Christina D
★☆☆☆☆
Ongoing Maintenance Issues and Lack of Communication I am writing to express my deep frustration and concern regarding the ongoing unresolved maintenance issues in my unit, the lack of communication from management, and the serious health risks... Read More
Ongoing Maintenance Issues and Lack of Communication
I am writing to express my deep frustration and concern regarding the ongoing unresolved maintenance issues in my unit, the lack of communication from management, and the serious health risks these conditions pose to my family.
For months, I have submitted repeated maintenance requests for issues including mold in the water heater and walls, and a bedroom window that leaks water during every rainfall. Despite these concerns being raised multiple times, they remain unresolved. Management previously informed me that after maintenance was unsuccessful in repairing the window, a third-party contractor would be contacted. That contractor came over a month and a half ago, but I have received no update or resolution since. Meanwhile, the resident portal falsely shows the request as “completed.”
In addition to the lack of action, I’ve experienced constant difficulty reaching the office — calls are rarely answered, and responses are delayed or non-existent. This lack of communication is unacceptable.
What’s most concerning is that I live in this unit with my baby boy. The mold and constant water intrusion pose a serious health risk to my child and to the rest of my family. These conditions are not just inconvenient — they are dangerous.
At this point, I am done reaching out. This is my final attempt to resolve the situation directly. If there is no immediate action, I will be contacting the appropriate city departments and initiating the process to break my lease due to uninhabitable living conditions.