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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I lived at Preston Park Apartments for less than a year and had always respected both the property and the office manager, Helen. I moved out following the proper procedure and completed everything on the move-out checklist.... Read More
I lived at Preston Park Apartments for less than a year and had always respected both the property and the office manager, Helen. I moved out following the proper procedure and completed everything on the move-out checklist. After my departure, Helen (office Manager) contacted me by phone about a remaining payment since she said I could no longer access the resident portal. I followed through based on our conversation.
A couple of months later, I was shocked to receive a debt notice with no explanation. I had never been late with payments, and there had been no follow-up or communication sent to my forwarding address, email, or phone. I reached out, but Helen never responded. To make matters worse, she falsely claimed she never received my payment — which is simply not true.
This situation was not only frustrating but incredibly unprofessional. Helen’s failure to communicate and dishonesty in handling this matter completely changed my experience. While I initially respected her, I now feel completely let down by how she chose to handle things.
(You can also see all the other negative reviews on this complex)
Sandra Garcia
★★★★★
I went in on Friday, 05/09/2025. Helen is great! She answered every question I had plus some I didn’t think to ask. The property is very well kept, quiet, with an “at home vibe.” I was sold... Read More
I went in on Friday, 05/09/2025. Helen is great! She answered every question I had plus some I didn’t think to ask. The property is very well kept, quiet, with an “at home vibe.” I was sold as soon as I walked into the leasing office. I put in an application immediately.
Juanna Hughes
★★★★★
Saul is the best. I really appreciate him and let's not forget about Helen, she is awesome. The stove issue was fixed promptly.
Beverly Snow
★★★★★
We just saw a couple of roaches but I can't stand them! We asked for pest control and they came the next day. We realize that those small creatures can be brought in with bags or boxes... Read More
We just saw a couple of roaches but I can't stand them! We asked for pest control and they came the next day. We realize that those small creatures can be brought in with bags or boxes - anything with dark spots, so we like to stay ahead of them. Again, quick response to a request.
Debbie Gillespie
★★★★★
I asked for something slightly different than what was being replaced - received it - love it. Thank you Maintenance for your friendliness and helpfulness.