Prairie Crossing

5837A Property ID

763 SqFt Size

1 Bedroom

1 Bathroom

$1,239

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Prairie Crossing

$1239 - $2539

4000 Sigma Rd

1 - 3 Beds
1 - 3 Baths
763 - 1528 Sq.Ft.

Pricing & Floor Plans

Name	Price	Sq.Ft
1 Bedroom	$1239	763 Sq. Ft.
2 Bedroom	$1534	947 Sq. Ft.
3 Bedroom	$2539	1528 Sq. Ft.

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Reviews

Rating: 3.5 / 5

★★★☆☆

Reviews: 289

Marissa Evans

★☆☆☆☆

I would not recommend living here. The 4th floor consistently smells due to residents allowing their dogs to urinate directly on the concrete. This has been an issue for over a year, and I have never seen... Read More

Terry Atwater

★★★★★

The new management team is a "breath of fresh air" and are resident centric. They are laser focused on improving the property due to previous Management Team negligence, and are proceeding in a positive direction! Although the... Read More

Mary Grace

★☆☆☆☆

I thought about not writing a review, but decided I should in hopes of saving someone from the troubles of living here. We moved in during 2023, when Portico was the management company. They were wonderful—kind, prompt, and treated everyone like family. They were flexible and easy to work with. We never had any issues with Portico. Blake, Robyn, Cassie, Michelle, Gus, Alex, and others were all incredible employees who consistently went above and beyond. Yes, there were occasional issues, like fire alarm problems and minor maintenance concerns, but they were always quick to address them. This was the first apartment my boyfriend and I moved into together, and we truly made it feel like home—until November, when Murn took over. I was devastated to hear that they removed the entire former staff and hired a new team—because this new team is terrible. Our rent was posted incorrectly, so I went to the office to get it resolved. While waiting, I overheard the new leasing agents complaining about residents who use Flex Pay. I've never used Flex Pay myself, but hearing them call people "broke" and mock them was completely unprofessional and disgusting. Unfortunately, it didn’t stop there. In May, our AC went out on a Monday afternoon, and we didn’t realize until that night. Both of us called after-hours maintenance because we weren’t sure how the process worked. After 30 minutes, we finally received a callback, and the first thing the technician said was, “Y’all can stop calling.” Seriously? He came by briefly, told us someone would be out the next day, and then left. But the AC wasn’t repaired for FOUR days, even though it was consistently above 85 degrees that whole week. We repeatedly asked them to prioritize it—it was 86–90 degrees inside with over 60% humidity, and I was sick with mono. In Texas, and specifically in Dallas, it is illegal to leave tenants without working AC when indoor temperatures exceed 85°F. They never offered us a hotel room or temporary accommodation. We had to pay for a hotel out of pocket when I became heat-sick one night. They ignored us until we got visibly angry. When the AC was finally replaced—on Thursday—they installed a low-end Honeywell unit instead of the smart system we were paying for, and left a cut-out piece of drywall bolted to the wall. All of this happened while we were in the process of trying to renew our 18-month lease. Thankfully, we didn’t. And I’m so glad we got out. Alex, the former valet trash collector and janitor, was amazing. Trash was picked up every night, and the property was kept clean. Now, trash is rarely collected, and they won’t even take broken-down boxes anymore. One day, a trash bag ripped while being picked up and a glass vase inside broke. Glass shattered all over the hallway. The valet barely cleaned it up—he looked at the camera, shrugged, scooped up the glass into a small trash bin we had outside, and left it there. No one knocked or alerted us, even though children and pets walk down that hallway regularly. While attempting to renew, they couldn’t figure out how to process our application. We had to keep following up, asking if we were even going to be allowed to renew as our lease neared its end. They repeatedly said “yes,” but gave us no actual information—just vague responses like “Sorry for the delay on our end!” or “Don’t worry!” But we were worried, and rightfully so. This new management team has shown nothing but poor communication, unprofessionalism, and a lack of care. We truly didn’t want to move, but we couldn’t tolerate the disrespect—especially not while paying over $1,800 a month. The one thing they did right was honoring their word and ensuring we weren’t held liable for any renewal-related issues. Maybe Murn is making changes that will benefit Prairie Crossing in the long run, but they made our last eight months there unbearable. UPDATE: While doing our final clean out, I went to close the blinds in the guest room and they collapsed directly on me and scratched up my legs. What a joke!

Ali Mirtaheri

★☆☆☆☆

I’m updating this review after a week to include a video of the ongoing nightmare at this apartment complex. Despite management’s reply claiming, “We care about providing a livable environment,” that statement is an absolute lie. The... Read More

Chambre Supri

★★☆☆☆

Update ....giving new management a chance they did clean up the trash and we are working towards a better experience here at prairie crossing.Carlos has been very helpful we are moving to a better unit for 6... Read More