Get a chance to receive up to $500 in cashback rebates when you lease this property. Don’t miss out on this limited-time offer to maximize your savings on your new apartment! Read More
Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Everything’s gone down since they changed ownership to Avenue5. Staff is nice and there’s only so much they can do, but the place isn’t worth the price in my opinion. They overcharge rental insurance each month and... Read More
Everything’s gone down since they changed ownership to Avenue5. Staff is nice and there’s only so much they can do, but the place isn’t worth the price in my opinion.
They overcharge rental insurance each month and have known about this problem but haven’t fixed their systems to correct it. If you’re not a renter who actively looks at their monthly statement, it’s likely you’ll get overcharged. Their pool maintenance has gone down so now the pool is always dirty and yellow on the bottom. I’m pretty sure it’s because the pool cleaning machine they had broke and Management hasn’t replaced it, but I’m speculating. You risk your life every time you grill because of how poorly maintained they are. Elevator randomly breaks. Gate entrance always breaks. And I’m pretty sure there’s mold growing out of my vents.
Avenue5 is well aware of their tenants frustrations and I haven’t seen anything change in their process or accommodations since they took over in 2024. It’s not the worst place you’ll live, but you’d expect a lot more considering the price.
Ashley Moore
★★★★★
I had a great experience during my tour! Marissa helped me and she was very sweet and informative. The amenity spaces are gorgeous and the community itself is beautiful. There are so many shopping centers, food spots,... Read More
I had a great experience during my tour! Marissa helped me and she was very sweet and informative. The amenity spaces are gorgeous and the community itself is beautiful. There are so many shopping centers, food spots, and stores nearby — plus it’s conveniently located right by Highway 35, which makes getting places so much easier. I’ll definitely be moving forward with my application to make this my new home for the foreseeable future!
María Crespo
★★☆☆☆
My partner and I moved into Lenox SOCO on October 12, 2023. The initial process of signing the contract had its share of problems, which, while time-consuming, were eventually resolved after some direct communication and effort from... Read More
My partner and I moved into Lenox SOCO on October 12, 2023. The initial process of signing the contract had its share of problems, which, while time-consuming, were eventually resolved after some direct communication and effort from both parties. So far, everything seemed to be progressing well.
However, our excitement took a hit on the move-in day. Upon entering our apartment, it was evident that the hygiene and supervision conditions were not met to our satisfaction. After we raised this issue, we were offered a cleaning for the next day, but we had already started moving and couldn’t wait. We were offered a $50 credit as a sign of goodwill for the time we spent cleaning and the supplies we used, but we had spent $82.53 on cleaning supplies.
The larger question arises: Should an apartment be delivered in such conditions in the first place? The initial state of our apartment was disappointing, causing unnecessary stress during an already hectic moving process. The offered $50 credit did not fully compensate for the expenses and time we invested in cleaning.
Additionally, we found issues with rusty oven trays and a leaking dishwasher, which were promptly addressed by the maintenance team. We appreciated their swift response to these concerns.
In conclusion, while there were positive aspects, including the responsiveness of the maintenance team, the initial condition of our apartment left much to be desired. Clearer attention to detail during the move-in process and fair compensation for the inconveniences faced would greatly improve the overall experience at Lenox SOCO.
We will update this review.
Minh Tran
★☆☆☆☆
ince early 2025, there have been several serious security issues at this property that management has failed to address. In May, multiple cars were towed from the garage without warning, and management provided no assistance or explanation.... Read More
ince early 2025, there have been several serious security issues at this property that management has failed to address. In May, multiple cars were towed from the garage without warning, and management provided no assistance or explanation. Over the summer, packages went missing, and in September, my car was broken into inside the garage. Some residents have also reported unauthorized individuals entering the building and attempting to open apartment doors.
Service tickets related to these incidents are often marked “closed” without any response or follow-up. Residents are left to deal with theft, damage, and safety concerns on their own while management ignores repeated complaints.
The property looks nice on the surface, but the ongoing lack of security and poor communication make it difficult to feel safe living here. Corporate management should take these issues seriously and ensure proper accountability at the local level.
Martin H
★☆☆☆☆
Update: I reached out and they had the audacity to say this should be a “community” effort so I should collect evidence for them. It shows that they will reply to all these 1 star reviews but... Read More
Update:
I reached out and they had the audacity to say this should be a “community” effort so I should collect evidence for them. It shows that they will reply to all these 1 star reviews but not willing to do anything about it.
Solution is simple, put a camera up and collect fines and stop being cheap. Security cameras can also help everyone feel safer around the apartment since we did have homeless people running around before.
Family that lives on first floor front of the elevator never have their dogs on leash. They also never pick up their dogs’ wastes so some of those are getting to the sidewalks and they are disgusting. I shouldn’t have to walk around and keep a lookout for landmines.
The management only sends emails as “reminders” where they take zero action towards it. How can you fine them without video evidence ? They do things to look like they’re on to it but never take additional step to improve this place.
Time to move out of here.