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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My fiancé and I have lived at Firestone Apartments for nearly two years, and unfortunately, our experience has been overwhelmingly negative due to persistent maintenance issues and poor management response. From day one, we encountered serious problems.... Read More
My fiancé and I have lived at Firestone Apartments for nearly two years, and unfortunately, our experience has been overwhelmingly negative due to persistent maintenance issues and poor management response.
From day one, we encountered serious problems. When we first moved in, our refrigerator had a foul odor strong enough to attract gnats, making it unusable for weeks until management finally resolved it. Soon after, our dryer stopped working. Rather than fixing or replacing it promptly, we were told to use a dryer in a vacant unit nearby — a unit that was infested with bugs and had moldy food left out. Only after I refused to use such an unsanitary space did they finally replace our dryer.
The worst issue by far has been the air conditioning. We have not had a working AC system for most of the past 12 months — including the last 6 months straight. Excuses ranged from parts being on backorder due to “winter,” to it simply not being a priority. When we raised concerns with upper management, we were told that “a lot of other people don't have working AC either” and that it’s not urgent during the winter months — even though temperatures were in the mid-70s around Christmas.
Although our unit is listed as having central air and we pay full rent every month, we've had to rely on a small window unit provided by the office. This unit only fits in the dining room window and barely cools that space, making it impossible to comfortably sleep in our bedroom most nights. As a result, we’ve spent many nights sleeping on the couch, which has negatively affected our body. We have called once every 2 weeks in December, to once a week in February to once or twice a day in March and April to where we have given up and decided to not renew our lease. We move out in 2 weeks and can you guess what we still don’t have in this high 80 degree weather??? AC. Have they reimbursed us? No. Are we still having to pay FULL rent for the months we haven’t had AC. Yes. If you value comfortability, this is not the apartment for you.
The gym is another major disappointment. Despite management’s claim that it is cleaned daily, this clearly isn’t the case. The same sweat marks have remained on the TV screens for over two years, and a broken medicine ball left sand on the rack that has yet to be cleaned up — a year later. Most concerning is the lack of sanitary wipes or cleaning supplies to wipe down gym equipment, which poses a hygiene risk. At one point, someone even left a roll of toilet paper in place of wipes as a last resort.
We paid a bit more for a one bedroom expecting a luxury experience — after all, the building literally said “Luxury Apartments” on the side of the building. After a year later, “Luxury” was quietly removed, and now it just says “Apartments”. When we asked management why, they just shrugged and acted like they didn’t notice. No explanation. The downgrade in branding reflects the reality.
While Firestone Apartments might appear appealing from the outside, the lack of basic maintenance, unreliable air conditioning, and unsanitary shared spaces make it incredibly difficult to recommend. We have been very patient and even understanding that things happen but this has gone too far. If you value responsive management, working appliances, and clean amenities, I would suggest looking elsewhere.
Doug Greene
★★★★★
Five-star experience at Firestone! My move-in was seamless thanks to the exceptional support of Claudia and Bailey. Their understanding and helpfulness were truly outstanding. The community boasts fantastic amenities, including a well-equipped two-story gym, and I'm eagerly... Read More
Five-star experience at Firestone! My move-in was seamless thanks to the exceptional support of Claudia and Bailey. Their understanding and helpfulness were truly outstanding. The community boasts fantastic amenities, including a well-equipped two-story gym, and I'm eagerly anticipating the pool. The friendly and professional staff contribute significantly to the luxurious and welcoming atmosphere. Highly recommend Firestone!
Jasmine Orozco
★★★★★
Hi I just moved in a few weeks ago from Boston. At first it was a slow application process which was a bit frustrating for me moving from out of state I needed to plan my drive... Read More
Hi I just moved in a few weeks ago from Boston. At first it was a slow application process which was a bit frustrating for me moving from out of state I needed to plan my drive and movers accordingly. Fortunately once I was able to communicate my concern things moved quickly and seamlessly (thank you John). I thought this would reflect my living situation however I’m happy to say everything has been very nice. Little maintenance issues such as my windows being hard to open or the carbon monoxide detector needing new batteries. I’m extremely pleased to say their response has been rapid. So rapid I submitted a request left to the store and when I came back it was already fixed. I’m very happy with my apartment. To the maintenance workers I’m sorry I forgot your names but you’re doing FANTASTIC!
Jessica B
★★★★★
I went from a house to an apartment and it was quite a transition. The staff here at Firestone have been so helpful. Especially Teresa when it comes to any maintenance needs. She respects my time and... Read More
I went from a house to an apartment and it was quite a transition. The staff here at Firestone have been so helpful. Especially Teresa when it comes to any maintenance needs. She respects my time and the space. And she is very pet friendly also. I moved here for the location and I have no regrets.
Emma Green
★★★★☆
I have been living at firestone since November of last year. The leasing team was exceptional in finding and securing a floor plan that worked for us. We have had minor issues due to no fault of... Read More
I have been living at firestone since November of last year. The leasing team was exceptional in finding and securing a floor plan that worked for us. We have had minor issues due to no fault of fire stone (ex, a leaky faucet & a drier with excess lint build up), each maintenance request we enter is fulfilled sometimes under 24 hours but always in a timely manner. The dog park is well kept, and maintenance cleans up regularly behind tenants who forget to pick up their own dogs poops. We feel secure and safe here- as a mom to a special needs child that is usually rare.
For complete transparency, the only complaint I could possibly have is the kitchen sink water pressure is poor. However, we have a dish washer.
Firestone has been great for us. Highly recommend. The apartment life team fed us a free pizza last week! We love it here.