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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I toured an apartment at Estraya with Ashley, and she was absolutely fantastic! From the moment I arrived, she was welcoming, professional, and incredibly knowledgeable about the community. She took her time showing me the different floor... Read More
I toured an apartment at Estraya with Ashley, and she was absolutely fantastic! From the moment I arrived, she was welcoming, professional, and incredibly knowledgeable about the community. She took her time showing me the different floor plans, answered all my questions, and made the entire experience smooth and enjoyable. Her great service truly stood out and made a wonderful impression. Highly recommend working with her if you’re considering Estraya! 🩵
Gutter Guy
★★★★★
I toured an apartment at Estraya and had the pleasure of working with Ashley. She was incredibly helpful, knowledgeable, and patient throughout the entire tour. She answered all my questions, highlighted all the best features of the... Read More
I toured an apartment at Estraya and had the pleasure of working with Ashley. She was incredibly helpful, knowledgeable, and patient throughout the entire tour. She answered all my questions, highlighted all the best features of the community, and made the whole experience easy and enjoyable. I truly appreciate her professionalism and friendly attitude. Highly recommend Ashley if you’re looking for a smooth and stress-free tour! Look forward to moving here soon!
Jessica Jill
★★★★★
I had an amazing experience with Eliza! I walked in and she was very warm and welcoming and is truly knowledgeable about the community! She took her time explaining the application process and I love how I... Read More
I had an amazing experience with Eliza! I walked in and she was very warm and welcoming and is truly knowledgeable about the community! She took her time explaining the application process and I love how I didn’t feel rushed to finish our tour. If you are looking for a place to live and want someone who will actually take care of you. I highly recommend coming here! Thanks again Eliza!☺️
Roberto Gomez
★★★★★
The ladies that are in the office are super nice and the apartment I toured is beautiful. They even have this thing called a mini market that’s coming available soon. When I came in a saw a... Read More
The ladies that are in the office are super nice and the apartment I toured is beautiful. They even have this thing called a mini market that’s coming available soon. When I came in a saw a man installing everything for it. How they explained it to me this would be very convenient. They couldn’t see anything for a move in for March next year but I will definitely come back to check availability. I love these apartments.
Derek burt
★☆☆☆☆
Management sucks. I applied and had to call them multiple times (over the course of a month) to finally get approved and get my move in information. That’s annoying but I can deal with it. I get... Read More
Management sucks.
I applied and had to call them multiple times (over the course of a month) to finally get approved and get my move in information. That’s annoying but I can deal with it.
I get there on my move in day, after driving down from out of state, and the office lady said “oh that apartment won’t be ready until tomorrow”. They knew, but I didn’t get an email, a call or anything until I showed up. Fine, I’ll just move in tomorrow.
I show up at the agreed upon time the next day, and the office is closed for a meeting. I find my way in through a back door, and they said “Oh it’s not ready, yet, but we will call you when it’s done”. Again, no call, no text, no heads up that the apartment isn’t ready.
I asked the manager if I can get remembered for the hotel last night or any credit off of my rent because this is the second time it’s happened. Both times I’ve received no notice, I’ve had people there ready to help me move, I don’t have a place to live, and it’s a waste of my time. She said that there’s nothing she can do.
I ended up braking my lease and moving somewhere else. It’s been 3 weeks and I still don’t have my security deposit back. They “don’t know” the status of my security deposit refund, and said it takes 30-45 days. I let them know that it’s illegal to keep a security deposit more than 30 days in the state of Texas, and they said “talk to us next week then when it hits 30 days. Then we will figure it out”
I get a few mistakes here or there, but this pattern of issues and lack to own up to their mistakes is ridiculous.
I would recommend moving into Paragon at Westover hills because management is great, it’s cheaper, has more amenities and is right next to this place.
Update: They mailed my check to my old address, even after they asked me what address I would like the check mailed to.