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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Horrible experience. The staff are incompetent beyond belief. Last summer, we went over a week without AC while they were trying to find the cheapest vendor possible. Multiple consultations later, and they picked the first person who... Read More
Horrible experience. The staff are incompetent beyond belief. Last summer, we went over a week without AC while they were trying to find the cheapest vendor possible. Multiple consultations later, and they picked the first person who came out. This became an issue because my mother, who is 70 years cannot be in an environment like this. This wasn’t just incompetence; this was moral bankruptcy.
I remember that one of the staff members lied to us and said that they would stay later to ensure that someone came to check out our apartment, but when we drove by as we tried to go somewhere, there was no one in the office.
Additionally, it was just an absolute pain to get anything done. Our neighbors were very strange and at times, it felt like they were dangerous. Dog poop was strewn along the common areas, and it smelled disgusting. Cockroaches were commonly found in the apartment. Multiple of our appliances broke, and instead of helping us fix the issue, they dragged their feet (like usual), and then when we left, charged us.
I wouldn’t just say the staff are incompetent. I would say they lack empathy and are above all, are horrible human beings. Please avoid this apartment complex and go somewhere else. Of course every apartment is going to have its own problems, but this one was the worst.
The maintenance guy, Manny, is great, though, and he was the only person I trusted on the staff.
Jennifer Ratcliff
★☆☆☆☆
If your looking for a place that takes your money and barely works then this is the place for you. I've had to pay to have my car removed from a tow truck because lack of communication... Read More
If your looking for a place that takes your money and barely works then this is the place for you. I've had to pay to have my car removed from a tow truck because lack of communication from the front office over parking. The ac doesn't work like it should and when they look at it then I get told it's working like it should. There's roaches and rats that's hard to get rid of because their pest fee that they charge you they don't even do. And when it comes to moving out early they will literally add all these fees so you have no choice but to stay in these terrible apartments. STAY AWAY!!
Leticia Sanchez-Corona
★★★★★
I had an amazing experience at this Eagle Pointe Apartment complex while my house was being remodeled. Lisa, the leasing agent, truly made all the difference. She was always so helpful, friendly, and professional, offering great customer... Read More
I had an amazing experience at this Eagle Pointe Apartment complex while my house was being remodeled. Lisa, the leasing agent, truly made all the difference. She was always so helpful, friendly, and professional, offering great customer service with a smile every time I interacted with her. She went above and beyond to ensure that everything ran smoothly during my stay, and her positive attitude made the whole process so much easier. The complex itself is well-maintained, with all the amenities you could need, and I couldn't have asked for a better temporary home. Highly recommend!
Pedro A. Rivera
★★★★★
I’ve been here for a while now and I am so happy with the apartment! The overall process of getting approved and signup was very fast and easy. James and Michele are wonderful and have been outstanding!... Read More
I’ve been here for a while now and I am so happy with the apartment! The overall process of getting approved and signup was very fast and easy. James and Michele are wonderful and have been outstanding! Jesus and the maintenance crew are great and very responsible! Please check this place out. You won’t regret it. Can’t recommend them enough!
Dmytro
★☆☆☆☆
Awful complex and awful management. Their policy is to charge everyone a non-refundable fee, money hungry. Before applying everything seemed great and I was told that there’s a discount and how the unit is remodeled. Once I... Read More
Awful complex and awful management. Their policy is to charge everyone a non-refundable fee, money hungry. Before applying everything seemed great and I was told that there’s a discount and how the unit is remodeled. Once I applied, they started mentioning different fees including a risk fee which I have never in my life have heard of that after renting in different states. I was told different reasons for why I needed to pay a non-refundable fee. At first it was credit, then it was my job, then it was rental history, then she said oh it’s the same thing as a regular deposit but it’s non-refundable. They could not give me an exact reason why, multiple times did they say let me put you on hold and find out and then never found out. I was called back by the manager and was told it was a new policy, if it was new it wasn’t stated anywhere expect for verbally for the phone. This was all before even signing the lead, I can only imagine the nightmare they are once you sign the lease and live there.