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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
My family and I moved here in mid-February this year. Let me tell you, there is NOTHING in this world that is going to be "perfect". You'll find yourself constantly being disappointed if you're looking for perfection... Read More
My family and I moved here in mid-February this year. Let me tell you, there is NOTHING in this world that is going to be "perfect". You'll find yourself constantly being disappointed if you're looking for perfection in all that you enter into. Although Cypress Edge has a few things to tighten up on, one thing for SURE is the care, concern and compassion that the leasing agent ROBERT extends to seemingly everyone! My family and I have suffered a great deal of loss and having to rebuild our lives this last year or so. ROBERT did all that he could to get us into a unit AND has been consistent in his customer Service and willingness to sit down and have a conversation without judgemental because of what is shown on PAPER!!
In addition, he does all that he can, provided the tools that are available to him to assist everyone and their needs/concerns/issues. He's only capable of doing what he can do given the tools extended to him by those who actually are the "owners" of these units.
I think so often people tend to assume because someone is the "face" of a particular company or brand, they have the capability of moving mountains and performing magic tricks at the drop of a dime or upon request... this is so far from realistic! This gentlemen is single handedly handling this property with subpar maintenance availability and staff, no other property assistant who is actually handling all that he's required to handle!
Tenants will be tenants. You can only hope and Pray that your neighbors are mindful and respectful of those who reside around them. A tough job for one person to handle all alone without the proper tools. Ijs.
I've heard things (both good and not so good) about these units
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I have pros and cons as well. But, I understand that this young man is doing what he can. Trust me, I've lived places where you absolutely felt as though you were ON YOUR OWN. Office staff didn't care whether or not your needs were met. Horrible customer Service and work ethics, unprofessional, never return calls or emails. Office always "closed", etc.
As for me and my family, we are thankful and grateful to have been put in alignment with Cypress Edge and ROBERT (especially) who has been nothing but patient, kind and understanding. A HUMAN BEING. Which, we lack so much of what he offers in this world today!!
Thank you ROBERT and Cypress Edge. Keep up the great work!
Autumn Hodapp
★☆☆☆☆
Horrible communications. Wasted $300 just for them to never answer or send me a lease knowing I was on a time crunch and when I was told I’d be sent the lease I was ghosted
emma hankins
★★★★★
Me and my family just moved in here in March and it’s our first apartment, we were looking for something affordable and Cypress Edge fit our price range as it’s very affordable. Robert has been such a... Read More
Me and my family just moved in here in March and it’s our first apartment, we were looking for something affordable and Cypress Edge fit our price range as it’s very affordable. Robert has been such a big help for us in moving in and has always answered any questions we’ve had. The maintenance has fixed any issues we've had very quickly, our washer wasn’t working properly so we told maintenance and the next day we got a new washer installed. Overall my family and I love this apartment complex, it’s very quiet, safe and clean.
Jeffrey Brooks
★☆☆☆☆
Watch out! They charged me for two months rent after I moved out (even though I notified them and didn't sign a new lease).
Amy Berry
★☆☆☆☆
DO NOT MOVE HERE!!!! When I first moved in and Wendy was the manager it was a wonderful place to live. But since the current management took over it’s horrible. I can not stress it enough of... Read More
DO NOT MOVE HERE!!!! When I first moved in and Wendy was the manager it was a wonderful place to live. But since the current management took over it’s horrible. I can not stress it enough of how horrible my experience renting here was. They claim that the apartments are “newly renovated” but trust me it’s so far from the truth. Here is a list of the issues from my “newly renovated apartment”
They paint over any thing that needs to be fixed, the door handles were broken and had to replace them myself, the vent on the dryer was broken and had to replace it myself, there was a hole in the flooring under my cabinet, the garbage disposal was broken and that took almost two months to FINALLY get maintenance to come fix it. When I would go to the manager about it, which mind you changes every month or so they wrote it down but then nothing ever got fixed, when I asked them about it they claim I never put in a request or if I did it through the app it didn’t show up on their end. The roach and pest problem is absolutely awful! They charge you for pest control but they never do anything to fix the pest problem! The pool is always dirty, there is no security which makes it a very creepy place at night. The management also gave me so much grief for my service dogs which I had papers to show and they made copies but apparently lost them and would charge me a daily pet fee and would be so rude about when I asked them. I can go on and on but please, live anywhere but here and save yourself the headache and stress.