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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
You’ll never seeing your deposit. Got my apartment professionally cleaned not leaving a single spot yet they charge me as if a left behind dirty barn, $200. These pics I am attaching below is how I left... Read More
You’ll never seeing your deposit. Got my apartment professionally cleaned not leaving a single spot yet they charge me as if a left behind dirty barn, $200. These pics I am attaching below is how I left the apartment before I handed in the keys. When I called to protest the charges they refuse to talk on the matter over the phone and only provided me an unmonitored email address from which I never got a response. The only thing I didn’t clean was the oven interior: the thing is a 100 years old. Thankfully I got the pictures so they wouldn’t spew lies about the condition of the apartment. Oh btw, these apartment are ooooooooooold. The floor vinyl is separating and the roof is collapsing into the apartment. Do yourself a favor and avoid this place like the plague.
Cynthia Guerra
★☆☆☆☆
I strongly urge you to use your hard-earned money and find a better place to live. The management at this property shows little regard for its residents. It's clear that their priority is financial gain, rather than... Read More
I strongly urge you to use your hard-earned money and find a better place to live. The management at this property shows little regard for its residents. It's clear that their priority is financial gain, rather than maintaining a safe and comfortable living environment for those who pay to live here.
As tenants, we invest countless hours of hard work, time away from our families, and significant personal sacrifice, only to receive nothing in return. I have children living on this property, and based on my experience, their customer service deserves a rating of zero out of ten. Concerns are regularly ignored or dismissed.
The amenities are unsafe, there are persistent leaks in the roof, and cracks on the balconies. It’s evident that this property has been neglected for years. The community manager is never available, and the leasing office staff is unhelpful, lacking answers and neber follows-through.
Please, don’t add another headache to your life. Avoid this community. Take the time to research potential places to live, and don’t settle for less than what you deserve. This comes from someone with experience in property management. To the staff in the office—if you don’t already know this, let me remind you: those of us who have worked in this industry know exactly what to look for. And trust me, we notice when things are lacking.
Hunter Opdyke
★☆☆☆☆
Do not move to Cross Creek Apartments. The management is dishonest, unresponsive, and shows zero respect for residents. We were promised a referral credit that took four months of constant fighting to get, and staff members lied... Read More
Do not move to Cross Creek Apartments. The management is dishonest, unresponsive, and shows zero respect for residents. We were promised a referral credit that took four months of constant fighting to get, and staff members lied to deny us the credit until we provided proof. Communication is poor, and even the regional manager only offered a vague confirmation with the original email having little apology. I will say that I received an email three weeks after the last finally apologizing for the inconvenience that this has caused. But half the email was talking about how excited we should be for the new staff they just hired. Which I do believe hiring more staff might help with the lack of communication but the it does not change that staff members blatantly lied to my face to try to tell me I could receive this credit. I have a strong issue with being lied to and especially in a professional setting. And for it to not be addressed I believe is an issue. It seems like the communication is there when it is convenient for them and the lack of accountability for the staff is a reoccurring issue. Serious changes need to be made for me to change my feelings about Cross Creek.
TheSaltySlug87
★☆☆☆☆
I had a raccoon family living my in ceiling for months before I moved. Part of the ceiling was damaged from water and they dug a hole through the ceiling and LEGIT reached into my apartment. The... Read More
I had a raccoon family living my in ceiling for months before I moved. Part of the ceiling was damaged from water and they dug a hole through the ceiling and LEGIT reached into my apartment. The video is the worst it got, I almost grabbed the thing. The office didn’t do anything when sent this video so good luck getting anything else fixed from them.
Also super unsafe location, had multiple people around breaking into cars, swat team arrested someone early one morning, their flashbangs woke me up, and the neighbor kids would throw rocks in the parking lot nearly hitting peoples cars. Good luck with the front gate working for more than 6 months as well.
The foundation of all the buildings are also slowly sliding into the trash polluted creek behind the apartment.
I would really look elsewhere, I worked at The Village across the street and they have similar apartments for the same price. Save your money and time and avoid this place.
Jessica Guerra
★☆☆☆☆
This place deserves a 0/10, The manager and her leasing agents do NOT help whatsoever, they always try to dismiss you by giving an email to send any concerns we have but still get no reply’s back,... Read More
This place deserves a 0/10, The manager and her leasing agents do NOT help whatsoever, they always try to dismiss you by giving an email to send any concerns we have but still get no reply’s back, no phone call, no courtesy at all for the people that pay to keep this ugly, dirty apartment going,they don’t clean before you move in, they don’t even try to make it look presentable for you. So for your own sake and sanity please don’t move here! You’ll be miserable trying to get your points across to a damn wall it seems like.