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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Reposting my review since the previous one got deleted. Funny that the office replied stating they couldn't locate me in their system when I lived there almost 5 years. Serves as proof of their record keeping, or... Read More
Reposting my review since the previous one got deleted. Funny that the office replied stating they couldn't locate me in their system when I lived there almost 5 years. Serves as proof of their record keeping, or lack thereof.
Office staff is not only incompetent, but also very rude. They're not very good at keeping track of their records nor providing customer service, and when you call to fix the issue, they give you attitude. I've had instances where they've lost paperwork for add-ons and lease renewal. Instead of fixing their mistakes and providing a comparable alternative, they would not honor the previous price and tried to increase the rates on me. Management office took a nosedive after COVID when the old time employees left. Now, all they do is nickel and dime. They'll only be interested in "helping" after a negative review.
Chris Prickett
★★★★★
One year later: I've had nothing less than a pleasant experience here. The neighborhood is really very quiet, with few disturbances. Neighbors/residents are in general very cool. It's a family environment. The apartments and the complex are... Read More
One year later: I've had nothing less than a pleasant experience here. The neighborhood is really very quiet, with few disturbances. Neighbors/residents are in general very cool. It's a family environment.
The apartments and the complex are very well maintained. The maintenance guys are really quick, whether inside the unit or out, and do the job well.
In my time here, they've also added extra amenities/updates (extra bbq area, roofing, back yards) just because. Maybe I'm lucky, but both units I've moved into had new fridge/stove/microwave.
The landscaping is always on point, even after the heavy storms. The "lakes" are beautiful and make taking walks/sitting by the water on either side of the complex something that really sets it apart from other complexes in the area. The complex itself is really lush, big trees, and a nice layout. Defintely not a concrete jungle.
Probably most importantly, the management staff is superb. I was going to relocate to a sister property, but decided to stay, and Ariel, the office manager here, was extremely thorough and efficient in getting me into the unit I wanted. I was able to transfer before my original lease was up, and I didn't get blindsided with any surprise fees.
I've worked a lot with Vanessa/Ariel/Tiffany throughout the process, and they're so friendly, patient and knowledgable; I never feel rushed or that they're too busy for my questions.
As with any place, it's what you make of it. Solid construction, decent amenities, good location, and stellar management/staff are all things that are super easy for me to work with.
As an aside, based on my experience vs. the experiences of some of the other reviews I've seen, I think some of these complaints might be due to user error... I've NEVER walked away with unanswered questions or without resolution for any maintenance/transfer/rent payment/ANYTHING, whether it be on the phone or in person. I've never experienced any leasing agent be anything less than extremely professional. Like, are we reviewing the same place? Alas, not everyone can be pleased.
Truly, this is a great place to be, with better than fair market prices.
Andy Arguelles
★★★★☆
Year in review: My first review was 5 stars, and I'm removing one not because of the service, but because of the age of the property. It's older, and within the past year, I had 3 major... Read More
Year in review:
My first review was 5 stars, and I'm removing one not because of the service, but because of the age of the property. It's older, and within the past year, I had 3 major work orders due to roof leaks, my wall leaking streams of water after severe storms, and having to repaint and repair the ceiling and said wall. I think the influx of work orders and limited maintenance staff causes work orders to take several days, maybe weeks at times, but if you really need something done, calling the office to expedite your work order helps. You may need to call more than once, but remember, regardless of where you live, you will be treated the same as you treat the staff that manges the property you live on. Being kind and patient goes a long way, especially for the value you get for Crescent Cove. They're doing a few new updates lately which sounds nice and exciting.
The area is mostly full of families and some younger couples that all seem to be relatively quiet and respectful. Living right next to the landfill is something worth considering because it'll smell like rotten eggs or dead animal 2 or 3 days out of the week usually at night, but it shouldn't affect your apartment smell.
Again, older property and if your windows aren't sealed recently by maintenence, make a work order right away. My recent winter bill was $300.
I'm more than likely renewing my lease here for another year. The office staff is pretty nice and the maintenance folks are too. It's not a bad area!
Catherine Estades
★☆☆☆☆
I just moved out and just got the final bill. What a joke this place is. Everytime I call to speak with the assistant manager or the manager they are NEVER there!! I called once told me... Read More
I just moved out and just got the final bill. What a joke this place is. Everytime I call to speak with the assistant manager or the manager they are NEVER there!! I called once told me manager was not there. Hung up, called 2 mins later the manager picks the phone up.
Now that we finally moved out after 10 yrs they want to charge us over 900 in fees. Let me remind them that we lived on a 3rd floor where the ceiling collapse due to their negligence. Had to wait 3 months to move out due to mold. Finally able to move out of the 3rd floor to 1st floor. Lived their for about 2 yrs and now we are being charge over $900. This is ridiculous. When I probably would have been still living on the 3rd floord if the celing had not collapse. Now they do not want to even help at all!!!!!! DO NOT RENT HERE!!!
I just arrived to this to this place to speak with someone and funny AGAIN the assistant manager was available!!
They will not help anyone
Update 2/25/25
They called me from Account Resolutions and let me tell you they are worthless just like the complex!!!!!
EDGARDO DELGADO
★☆☆☆☆
This place is a nightmare, they charge you for everything, they don't clean the surroundings. We lived there for several years. Our ceiling fell in and damaged all of our belongings due to poor maintenance. Then they... Read More
This place is a nightmare, they charge you for everything, they don't clean the surroundings. We lived there for several years. Our ceiling fell in and damaged all of our belongings due to poor maintenance. Then they charged us to replace the carpets that were damaged because of them. After that, they have the nerve to charge us for the carpets again when we left. Over $900 twice. I do not recommend this place at all. The office employees are terrible.