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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I've been living here for about 2-3 months now and figured it was time to write a review. I moved here from Oklahoma and apartment hunting from out of state was rough - driving to Dallas every... Read More
I've been living here for about 2-3 months now and figured it was time to write a review. I moved here from Oklahoma and apartment hunting from out of state was rough - driving to Dallas every weekend just to look at places.
I'm pretty picky about what I want. I needed a kitchen with lower cabinets, good bathroom space, carpet (weird for me because I usually hate it), decent balcony and storage. Finding all of that in one place? Nearly impossible.
When I came to look at this place, I met Denise first. She's got this no-nonsense personality that I actually love - you can tell she's going to be straight with you. Plus, I have a 2-year-old son who's on the spectrum, and sometimes that can be a lot. But Denise was totally cool about it, which meant the world to me.
Here's where it gets interesting. When I called back to apply, I ended up working with Jennifer from the front office. Turns out there were some credit issues that neither my fiancé nor I knew about, and I honestly thought we weren't going to get approved. But Jennifer didn't just tell me what was wrong - she actually helped me fix it. Like, went out of her way to get things sorted on my behalf. I've never experienced customer service like that in my life. Oh, and I got the first month off rent! That was amazing.
Living here has been great. Had an AC problem early on - they came out quickly, wasn't fixed the first time, but when I called again they came right back and got it sorted. Had a garbage disposal issue and they were here the same day.
About the apartment itself - I've got a 1 bedroom plus den, which is basically like a 2 bedroom. Perfect for my son since he's still little. The kitchen is pretty open with those lower cabinets I wanted. High ceilings, good-sized balcony. The whole community is small - maybe 100-200 units - which gives it a nice intimate feel.
I love the pool area, the valet trash is convenient, and the landscaping is beautiful. For the location and what you get, the price is really good.
Look, I've been recommending this place to people since I moved in. Both Denise and Jennifer have been consistently helpful, maintenance response has been solid, and it just feels like a nice place to live. If you're looking for an apartment in Dallas, definitely come check this place out.
Ashley Lopez
★☆☆☆☆
Jennifer should be FIRED! Super unprofessional and impossible to deal with. I recently went through the leasing process at this apartment complex, and I honestly couldn’t be more frustrated with how everything was handled. From the moment... Read More
Jennifer should be FIRED! Super unprofessional and impossible to deal with.
I recently went through the leasing process at this apartment complex, and I honestly couldn’t be more frustrated with how everything was handled. From the moment I inquired about availability to signing the lease, the customer service was shockingly bad.
First, it took days for anyone to get back to me after I reached out with questions. When I finally did hear from someone, they were unhelpful, vague, and seemed annoyed that I was even asking about the apartment. I had to repeatedly follow up just to get basic information about the units and pricing, which felt incredibly unprofessional.
When it came time to schedule a tour, there was no communication about availability, and I ended up showing up to an "appointment" that wasn’t even confirmed on their end. The leasing agent was completely unprepared and didn’t even bother to apologize for the mix-up.
What’s worse is that when I raised concerns about the lack of communication and disorganization, I was met with complete indifference. No effort was made to resolve the issues or even address my complaints. It was clear that once they had your application, they didn’t care about providing any decent customer service.
I was really excited about the location and the amenities, but the frustrating and unprofessional leasing experience was enough to make me walk away. I can’t imagine how bad the service would be if I actually lived here. Save yourself the headache and look elsewhere.
Payton Bowen
★★★★★
I absolutely loved living at Covington Pointe. I lived in 2 apartments here, one with a roommate and one when I moved in after I got married. It's been the best community I've lived in as far... Read More
I absolutely loved living at Covington Pointe. I lived in 2 apartments here, one with a roommate and one when I moved in after I got married. It's been the best community I've lived in as far as management, upkeep, and friendliness of the staff. My only complaint is some of the residents dont take care of the common spaces like the dog park but management does everything they can to help. Maintenance is out everyday cleaning the pool and making everything look immaculate.
My favorite layouts are the 1 bed 1.5 bath and the 2 bed 2 bath, they are spacious and an amazing value for the square footage. Also, every unit has something special about it whether it be tile at the fireplace, painted walls, or a bookshelf built in. It was our little slice of heaven during 2020 and we would have stayed if our life circumstances didn't change.
Chanice Maben
★★☆☆☆
Pros Affordable rent Large spacious apartment Cons I was informed before I moved in “Everything was going to be renovated and new”. Welp the only thing that was new was the carpet. Everything else very out dated!... Read More
Pros
Affordable rent
Large spacious apartment
Cons
I was informed before I moved in “Everything was going to be renovated and new”. Welp the only thing that was new was the carpet. Everything else very out dated! Out dated furnace which makes it works harder that results in super high energy bills for an apartment. $200-$300. Maintenance will fix things. But don’t expect top of the line work. Leaky ceilings, and mold. Counter tops were peeling within a month of living there. I was told to use soap and water not bleach to clean the counters. Due to the peeling. Cabins were painted with cheap paint within a month paint was chipping off as well. By the time my one year lease was up the cabinets looked liked I lived there for a while. Some cabinets/doors didn’t come with knobs. You can tell that the “up keep” painting, floors, counter tops was cheaply and poorly done! Out of all my years of renting I’ve never seen painted tiles in the bathroom. Denise is very rude at the front office and doesn’t know how to talk to tenants. Huge possums stayed by the garbage and the dog park had the parking lot/outside smelling like crap all the time. People never cleaned up their dog poop.
Overall the place is affordable for the area. That’s it in my opinion. But there isn’t anything “Luxury” about the apartments just spacious.
Oscar Martinez
★★★★★
We had a very great experience while living here, and it is unfortunate that we are having to move out to another city for work. It appears as though some of the 1 star reviews are fake... Read More
We had a very great experience while living here, and it is unfortunate that we are having to move out to another city for work.
It appears as though some of the 1 star reviews are fake accounts, or something similar to that because we have yet to run into any of these issues.
My wife and I have had a fantastic experience living here, and it is a great, quiet environment that has been perfect for us to raise our 1 year old in (with another on the way).
The units are extremely spacious, and clean. The overall environment of the complex is very accommodating and tenants are friendly as well.
Maintenance on the two occasions we needed assistance arrived within the same day, and communication to the management office is very clear.
We hate to be moving out because as I said, it has been a great living experience here!