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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Summary: Management and Maintenance respond fast and with care. I love it here This is my first apartment I’ve rented. To be honest, I was scared based off of previous reviews. However, I’m unsure if management has... Read More
Summary: Management and Maintenance respond fast and with care. I love it here
This is my first apartment I’ve rented. To be honest, I was scared based off of previous reviews. However, I’m unsure if management has changed but it’s nothing like the older reviews. I’ve had nothing but a wonderful experience at Brookstone. My A/C went out when I first moved in and they fixed it within the hour. I’ve annoyed them with a million questions, they’ve responded only with kindness each time. I trust the staff here at Brookstone, and am so happy to be here.
I’m looking forward to more years here!
Shay Bell
★☆☆☆☆
I strongly advise against residing at this location. It is imperative to exercise caution and consider alternative options. The conditions at this establishment are subpar, and the management appears to be indifferent to the concerns of its... Read More
I strongly advise against residing at this location. It is imperative to exercise caution and consider alternative options. The conditions at this establishment are subpar, and the management appears to be indifferent to the concerns of its residents. I have observed a persistent issue with trash bags being left outside residents' doors for extended periods, despite numerous reports to the office. Furthermore, there is a noticeable rodent infestation, with multiple sightings occurring daily. The pool facilities are frequently inoperable, with management offering unfulfilling explanations and suggesting that residents utilize the pool at the adjacent Terrace Apartments. It is unreasonable to expect residents to adhere to rules while management fails to effectively enforce and manage them. I urge prospective residents to carefully consider their options and avoid renting at this location. It would be prudent to explore alternative housing options to avoid potential dissatisfaction.
Chris Navarro
★★★★★
Thank you so much for your help Lorena! I called to get a quote and she informed me so well about the property. And also about the application process, she answered all my questions and made sure... Read More
Thank you so much for your help Lorena!
I called to get a quote and she informed me so well about the property. And also about the application process, she answered all my questions and made sure I was Well informed by repeating every question I had asked her. Thank you so much Lore!!!!
Shreya Pokharel
★☆☆☆☆
Predatory Towing—Residents Beware My car was towed from right outside my own apartment for a minor mistake, forcing me to pay an outrageous fee. Instead of supporting residents, management profits by working with predatory towing companies. This... Read More
Predatory Towing—Residents Beware
My car was towed from right outside my own apartment for a minor mistake, forcing me to pay an outrageous fee. Instead of supporting residents, management profits by working with predatory towing companies. This isn’t about rules—it’s about money. If you’re thinking of living here, be prepared to pay for their unfair policies.
Ashlesha Dahal
★☆☆☆☆
This apartment sucks. Very bad experience. Today, I was helping my friend to take her groceries from my car to her place. Since, she didn't have a car today. I parked my car just for 30 mins... Read More
This apartment sucks. Very bad experience. Today, I was helping my friend to take her groceries from my car to her place. Since, she didn't have a car today. I parked my car just for 30 mins to transfer her groceries. Within 30 mins of time span, my car was towed. I have no info about where my car was, I had to call 911 to know the information, and the amount they charged me was $331 for towing my car which was parked in their complex just for 30 mins. The normal tow rate in Dallas is maximum $272 and the amount they charged was way too much. On top of it, I had to stand up in a queue for 3 hours to get my car. This experience was so frustrating, I will never recommend someone to lease this apartment, where guests are treated very bad. I think they should have separated guest parking, very poor management. I feel very bad for this experience. I will never visit this place again.