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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Glad to call Broadstone Ranch Apartments home. Thank you, Brandy and Diana for all the assistance getting moved in and the Great welcome. We were very impressed with the cleanliness of the apartment. Great job maintenance. Families... Read More
Glad to call Broadstone Ranch Apartments home. Thank you, Brandy and Diana for all the assistance getting moved in and the Great welcome. We were very impressed with the cleanliness of the apartment. Great job maintenance. Families walk the complex in the evening (how cool!) and UTSA is so close.
Aurelio JR
★★★★★
Staff is amazing, maintenance is quick, great location, clean, spacious, just great! Been living here for a few months and haven’t had any issues at all! Previous apartments have been a disaster with everything but these apartments... Read More
Staff is amazing, maintenance is quick, great location, clean, spacious, just great! Been living here for a few months and haven’t had any issues at all! Previous apartments have been a disaster with everything but these apartments are very promising! Highly recommend to people looking for a safe and secure place. Gates are always intact and if broken they get fixed within 15 minutes. That’s how good and fast it is. The neighbors? Priceless they are probably the best neighbors now friends I have had as everyone is looking out for each other! Probably the slightest or only issue you’ll have is packages being put in the wrong location (not the apartments fault) because the delivery drivers just are new (I’m assuming) but besides that everything is good! Haven’t been happier living in an apartment since I moved here. I started my journey in San Antonio in 2022 and by far my favorite apartments to live at.
Jordan Berlin
★☆☆☆☆
TLDR: I have had an AWFUL experience just trying to schedule a tour. They had me trying to talk with a dysfunctional AI chat bot that set an appointment when the office was closed. After putting in... Read More
TLDR: I have had an AWFUL experience just trying to schedule a tour. They had me trying to talk with a dysfunctional AI chat bot that set an appointment when the office was closed.
After putting in my information on the website, I got a text from "Lisa", helping me set up an appointment. I give some information like what layout I'm looking for, my move-in date, etc. When I show up for the appointment, the leasing agent Kimberly asks me for the same information that I had already given "Lisa".
That was when I first suspected something was off. I wasn't able to tour that day because the units were being renovated, so Kimberly said I should set another appointment for later that week when they should be ready to tour.
I set another appointment with "Lisa" for Friday at 2pm. When I show up for the tour, the office is closed and nobody is there. I call the office phone number and leave a message. I tell "Lisa" that I am very frustrated and annoyed with this whole process, but I still want to look at the apartments. I get a response that doesn't acknowledge any of my frustrations, asking when I want to set an appointment for. That's when I flat out asked, "Are you a real human being?" and she says that she's "an AI Leasing Assistant."
I feel INCREDIBLY disrespected with this whole process. I know it's the fault of management and not the staff, but the feeling I get from this is that I'm not worth your time and that staff/management can't be bothered to just send me an email and set an appointment in 5 minutes, and instead I have to be strung along by a chat bot that doesn't work properly.
Nabil Solis
★★★★★
I have been living here for a month and had a great experience staying at this apartment so far. The place was spotless and very well-maintained, which made it feel comfortable and welcoming. The front desk ladies... Read More
I have been living here for a month and had a great experience staying at this apartment so far. The place was spotless and very well-maintained, which made it feel comfortable and welcoming. The front desk ladies were incredibly kind and helpful, always ready to assist with a smile. Throughout my time here, I had no issues at all. Everything was smooth and exceeded my expectations. Highly recommend!
Colin Kalomiris
★★★★★
Lisa in the leasing office is the best! It is tough to find an apartment with a management team that makes moving in and renting as easy as they do here. I told Lisa what i needed,... Read More
Lisa in the leasing office is the best! It is tough to find an apartment with a management team that makes moving in and renting as easy as they do here. I told Lisa what i needed, and she made it happen. The maintenance team is also amazing here, very friendly and responsive.