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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I rarely write reviews, but I felt compelled to share my experience to give future tenants a heads-up—and also in the hope that the apartment management will take this feedback seriously and make improvements. I’ve been living... Read More
I rarely write reviews, but I felt compelled to share my experience to give future tenants a heads-up—and also in the hope that the apartment management will take this feedback seriously and make improvements.
I’ve been living at Berkshire since January 2025. I enjoy the surrounding environment, and the maintenance team does a great job at least for my issues.
However, there are some very frustrating issues that I feel future tenants should be aware of:
Third-Party Services: I initially overlooked the concerns I saw in other reviews regarding third-party fees, but they’ve turned out to be quite annoying. You’re required to link your credit information and insurance through third-party websites, etc.
Unexpected Water Charges: I was surprised to see my monthly water bill at around $60, which is much higher than what I’ve paid at other places. When I asked about it, the leasing office said it’s due to new policies in Garland County. However, before I moved in, I was told the water charge would be around $20. This discrepancy is disappointing and feels misleading.
Additional Hidden Fees: I’ve noticed extra charges added to my bill without prior notice. These include things like "rent plus" fees, billing fees, or even a “medical service fee.” It’s confusing and frustrating. Tenants deserve clear communication and respect, especially when it comes to their money.
I sincerely hope the management improves transparency and keeps tenants informed before adding any unexpected fees to their bills. Clear communication would go a long way in building trust and creating a better living experience.
Jesse Villegas
★★★★★
I wanted to share the fantastic support and dedication that the entire office team has shown me during my time at the property. Specifically the help I received from Kaitlyn on multiple occasions. Kaitlyn was always on... Read More
I wanted to share the fantastic support and dedication that the entire office team has shown me during my time at the property. Specifically the help I received from Kaitlyn on multiple occasions. Kaitlyn was always on the top of her game and always went over and above to provide the best possible support. It has always been a pleasure able to work with her and the staff.
Top notch customer service and very considerate.
Thank you for all that was done to accommodate my needs.
Jesse V.
Robbi Banks
★☆☆☆☆
We moved into Berkshire Preserve in 2018 with high hopes. Back then, it felt like a safe, well-maintained community—clean common areas, responsive and caring staff, and a sense of security that made us feel at home. Sadly,... Read More
We moved into Berkshire Preserve in 2018 with high hopes. Back then, it felt like a safe, well-maintained community—clean common areas, responsive and caring staff, and a sense of security that made us feel at home. Sadly, that version of the complex seems long gone.
Over the years, we’ve endured a steady decline in basic amenities and overall livability. Let’s start with the repeated pool closures during peak summer months—a basic feature that’s advertised but often unavailable when it matters most. Then there’s the parcel center, which has malfunctioned so often that it’s become a running joke among residents. One particular failure—just two days before my daughter’s birthday party—meant we couldn’t even access the decorations we ordered. That’s the kind of thing you don’t forget.
Speaking of forgettable, the maintenance team seems to have done exactly that with air vent filters, trash pickup, and elevator service. We’ve had multiple elevator outages (fun with a toddler and groceries!), and the trash situation is borderline unsanitary—overflowing bins, bags dragging down hallways, and the constant smell of neglect.
Let’s talk parking:Good luck. You’ll likely end up circling the lot or walking across the complex, which is just what you want at night or with kids in tow.
Oh, and the refrigerator saga. We moved in excited about the large fridge with a bottom freezer. When it died, management replaced it with a tiny temp unit—completely inadequate, especially for storing collected breast milk. After much back-and-forth, we got an old side-by-side fridge from another unit that’s been leaking on the floor ever since. Apparently, "fixing it" was never a priority.
The mail thefts and safety concerns have only made things worse. I emailed management after one particularly unsettling incident in our building, but the response was underwhelming, as usual. The dog park, another selling point, is now just a muddy, neglected patch that feels more like an afterthought than an amenity.
To be fair, there have been recent attempts at improvement, and we do appreciate those. But after years of paying rent on time, caring for our unit, and trying to be patient, we’ve simply reached the end of our rope.
If you’re considering moving in, please do your research. This place might still look nice on the surface, but the reality is a long list of disappointments, ignored maintenance, and empty promises.
Ben Kao
★★☆☆☆
I don’t usually write reviews, but seeing so many neighbors speak up about the same issue pushed me to share my own experience—because it’s clear that management has shown little to no concern when it comes to... Read More
I don’t usually write reviews, but seeing so many neighbors speak up about the same issue pushed me to share my own experience—because it’s clear that management has shown little to no concern when it comes to actually fixing the recurring elevator problem.
Let me give you a simple timeline:
Initial outage: November 12, 2024
First repair: January 2, 2025
Second outage: February 17, 2025
Repaired again: April 9, 2025
Most recent outage: June 28, 2025 – still unresolved
Every time this happens, the only response we get is:
“A ticket has been placed with our contractor, TKE.”
That’s it. No escalation, no transparency, no timeline. Just vague updates or complete silence. And if you try emailing the official contact at [email protected], good luck getting a response. You won't hear back.
Here’s the truth: they can escalate this issue—they just choose not to. Elevator contractors like TKE offer emergency services and priority scheduling. But management refuses to take responsibility and do what it takes to fix a life-impacting issue. Instead, they hide behind phrases like “shipping delays” or “out of our control.” That’s not leadership. That’s neglect.
This is not a minor inconvenience. This is a habitability and accessibility issue—and under Texas Property Code § 92.052 and federal accessibility laws, they are legally obligated to maintain livable conditions and access for residents. This is especially critical for those with mobility challenges or disabilities. For months, we've watched residents struggle up and down the stairs, and now my wife is pregnant, and she, too, has to risk her health just to enter and exit our home. Are you waiting for someone to get seriously hurt before you act?
Even if there really are delays, what’s stopping management from communicating weekly, updating us honestly, and showing that they care? Instead, we’re just left in the dark, waiting. This is not just poor management—it’s a complete disregard for the people who live here.
To those reading this review and considering moving in: do so at your own risk. Yes, they’ve made some cosmetic improvements—like the gym and pool—but what good are those when basic health, safety, and livability are ignored?
Management, if you’re reading this, know that we don’t want to leave one-star reviews. But when you treat your residents like they don’t matter, when you repeatedly break promises, and when you fail to show even the minimum level of compassion or accountability, you leave us no choice.
Start listening to your residents. Start being transparent. Start caring. We deserve better.
Update (June 30, 2025): Management resolved the elevator issue within one day of this review being posted. For the record, that level of urgency has never happened before. While I appreciate the quick response this time, it shouldn’t take public complaints to get basic services addressed. There’s still a lot of room for improvement when it comes to communication, transparency, and long-term maintenance. I’ve updated my rating from 1 star to 2 stars to reflect the action taken—but consistency and accountability still need serious work.
ali kaya
★☆☆☆☆
I vacated my apartment on January 10, 2025, and despite multiple follow-ups, I have yet to receive my security deposit. I have always made my payments on time, even in advance, and I expected the same level... Read More
I vacated my apartment on January 10, 2025, and despite multiple follow-ups, I have yet to receive my security deposit. I have always made my payments on time, even in advance, and I expected the same level of responsibility from your side. Unfortunately, after two months, I am still waiting without a clear payment date.
If I had delayed my rent by even a month, I would have been charged late fees—yet when it comes to returning my deposit, there seems to be no urgency or accountability. I was promised a resolution twice, but those promises were not kept.
Your team contacted me on March 5 regarding this issue, yet now new conditions are being introduced as if the rules can be changed at will. This is highly unprofessional and damages trust in your institution. I request that my $500 deposit be refunded by Friday, end of March. Otherwise, I will have to consider my legal options as stated in our agreement