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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Let me just start off by saying that my husband and I are pretty reasonable people. I never leave bad reviews for anything, but I am completely at a loss and don’t know what else to do.... Read More
Let me just start off by saying that my husband and I are pretty reasonable people. I never leave bad reviews for anything, but I am completely at a loss and don’t know what else to do. So this is to help anyone that’s deciding on moving here, make sure you read this.
This has absolutely been the worst move-in experience we’ve ever had. We were scheduled to get our keys on June 12, but nothing was ready when we arrived. We ended up waiting over two hours to get access to our own apartment. We requested a garage parking space well in advance, and surprise, that wasn’t ready either when we came to get our keys. As usual, Mariana, who we’ve dealt with from the beginning, acted completely confused and disorganized.
From day one, Mariana has either given us the wrong information or failed to provide important details altogether. We’ve had to chase her down for basic answers, and even then, it's like pulling teeth to get a straight response. Not only that, but she was really rude to me. When I asked if there were any cleaning services for the garage, because the space they assigned us was absolutely filthy, she suddenly got defensive and told me, “First of all, you’re not allowed to go in the garage,” even though I never went inside; the garage gate was already open when my husband and I saw the filth from outside. From there, she got even more rude and told me if I had any issues, I should go get my husband.
To top it off, our 2nd car got towed last evening. The leasing contract only states that residents can park in "open space," whatever that means. It never clarifies how many spaces are available, which ones are reserved, or any specific parking rules. Mariana never explained any of this, no in-person explanation, no written guidelines, nothing. Only after our car got towed (which is costing us nearly $400) did she finally mention how parking here works- basically "open parking" means the spots without numbers. How were we supposed to know that without ever being explained? It’s mind-blowing how careless and negligent the management is.
My husband emailed the manager to explain that our car was towed despite never being given any parking information. The response we received was a generic, corporate-style reply that basically said there was nothing they could do for us. So we will still have to pay the $400 to get our car back.
This property takes zero accountability for their constant mistakes and will somehow twist the blame onto the residents. We’ve been here less than a week and it’s already been the worst experience. We have never had this many issues and such a stressful moving experience ever in our lives. If you’re considering moving here, please learn from our mistake, don’t move here. We wholeheartedly regret moving here at all.
Ghazal A
★★★★★
I am still very satisfied since 2015 until now 2024 in this apartment and this upscale complex that I love very much we live in it as families in safety with all the good specifications for life... Read More
I am still very satisfied since 2015 until now 2024 in this apartment and this upscale complex that I love very much we live in it as families in safety with all the good specifications for life in general and there are means of living such as swimming pools gardens playgrounds with general cleanliness I thank God for this place God bless all the workers in it in the management because they are always very kinds
I thank all those in charge of the service of this family residential
complex, Benton Point, because it has all the requirements for a good life and safe housing. This is almost the tenth year that I have been living in my apartment from 2015 to 2024. I am satisfied with everything in this beautiful, upscale place, close to all the necessary facilities for life. It is clean, beautiful, and its gardens, playgrounds, and swimming pools are always clean. This is great for any family who wants to live in apartments.
God bless you all ❤️🙏
Love you all I have been living since 2015 until the beginning of 2022
I thank God for
This place is the right and safe place for every family and for anyone who wants safety. The place features all the sports supplies in the swimming pools and gymnasiums with the right place for walking to exercise and excellent dealing with everyone in the administration Love you all God please you 💞💞🙏🙏
I love this place and belong to it and I like everything about it and the most important thing is that the management treats it like a family to me
Thank you all for everything 💞💞💞
I always recommend this place, which is safe and clean, and everything in it is suitable inside and out, and it is close to public facilities and markets, and there are all kinds of aids to live in peace, such as gardens, playgrounds, swimming pools, a gym, and all the employees in the administration are good, kind to everyone, and the new administration is very successful, led by Mrs. Amy,
especially with the instructions For the benefit of all residents
I love this place very much and I do not wish to leave it at all because I find safety and family in it with management that understands all situations and speed in answering every request with many thanks to everyone for the good management
🙏💞
02/27/2023
I am grateful to the Lord that I live in this safe and comfortable place with the most things, especially the wonderful treatment of the management and all its staff and members of the maintenance
with kindness and respect
07/20/2023
I extend my sincere thanks to the entire administration for their kindness, speed of completion of work, and continuous cooperation. I thank the manager, Mrs. Amy, and for me personally, they are my family in this place.
God bless you all🙏🙏🙏💞💞💞
I love this place of residence because it has safety, cleanliness, gardens and swimming pools with an exercise hall, good maintenance, and the management team with the manager are wonderful and kind in responding to any request. I thank God Almighty for this place and the Lord bless all the workers.🙏🙏🙏❤️❤️❤️❤️❤️❤️
6/16/24
I am very satisfied in this safe place to live in a clean, problem-free family community. Everything is available for practicing daily activities, from playgrounds to a sports center, swimming pools, complete care for everything, and a good view of the buildings and gardens.
10/25/2024
This place is comfortable to live in, with its services provided by the management and all the workers in the complex and the kind staff with all the residents. I recommend every family to live in this place for the safety and cleanliness of all its facilities, from playgrounds, swimming pools, and a gym, and its proximity to the public markets for our daily needs.
1/15/2025
I repeat the advice to every family and I still agree that this place is suitable for every family, first for safety and with all the facilities
Yolanda Rubio
★★★★★
I had an excellent experience with my move thanks to Sam. He was very attentive from the beginning, answered all my questions, and supported me throughout the entire process. His professionalism and willingness to help made everything... Read More
I had an excellent experience with my move thanks to Sam. He was very attentive from the beginning, answered all my questions, and supported me throughout the entire process. His professionalism and willingness to help made everything much easier and stress-free. Highly recommended!
Frank Montero
★☆☆☆☆
Living at Benton Pointe has been one of the worst experiences of my life. The management is incompetent and unprofessional, constantly ignoring residents’ concerns. The facilities are neglected, with recurring issues such as pipe leaks, poor air... Read More
Living at Benton Pointe has been one of the worst experiences of my life. The management is incompetent and unprofessional, constantly ignoring residents’ concerns. The facilities are neglected, with recurring issues such as pipe leaks, poor air conditioning maintenance, and more.
Additionally, customer service is terrible—maintenance requests take weeks to get a response, and when they do, the solutions are temporary or poorly done. The front desk staff, Mariana and Sam, are completely unhelpful; they never know anything or resolve issues. Mariana is the worst—always rude and arrogant.
For the price and all the excessive fees they charge, you would expect decent service and maintenance, but the only thing consistent here is the lack of response and the deterioration of the place. Do not make the mistake of moving here.
I lived here for a year and a half, and it was the worst experience of my life. When I left, they charged me $645 for apartment and carpet cleaning, even though I left everything spotless. I even have a video as proof, and when I asked the assistant manager to inspect the unit before I left, she refused. Think three times before deciding to live here.
Sara K
★★★★★
There is so much good to say about Benton Pointe! This has been our best apartment experience ever. Management is extremely active and easy to contact. The maintenance team is very friendly, respectful, and on the ball.... Read More
There is so much good to say about Benton Pointe! This has been our best apartment experience ever. Management is extremely active and easy to contact. The maintenance team is very friendly, respectful, and on the ball.
Our apartment was freshly cleaned and painted upon move-in and any insect issues have been resolved quickly with pest control.
Our kids have safe places throughout the complex to run free and play, and there's so many young families!
We also love the location, close to our favorite restaurants, stores, and the walking path. We are very happy living here!!!