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I want to start out by saying that if I could give 0 stars I absolutely would. This has to be one of the worst experiences and places I have ever lived at. When we moved in... Read More
I want to start out by saying that if I could give 0 stars I absolutely would.
This has to be one of the worst experiences and places I have ever lived at. When we moved in there were numerous issues that we reported to management and maintenance right away. Small things like a doorknob missing on a closet or minor cosmetic issues at first. There also seemed to be a leak in the master toilet, which little to my roommate's and I knowledge would be just the beginning of our issues. No follow up was ever done on these issues the entire time I lived here with my roommate.
The sewage in the apartment kept getting backed up for MONTHS with no solution. All management would do would be to call out plumbers to temporarily unclog the system for the entire building. When I say temporary, sometimes this meant for maybe an hour or two before it would happen again. At first it wasn't a huge issue, but that was before the sewage would back up so bad it would be coming out of our bathtub drains and overflowing from our toilets. SEWAGE. We ruined multiple towel sets trying to keep the sewage from spreading into the apartment over the course of the MONTHS this was happening. The issue was so bad that there were actual human feces overflowing from my toilet at one point. If you don't believe me, check the photos and videos I attached.
This issue would happen fairly often. When we would make reports we always got the same answer. "We will send someone to clean and disinfect for you on your time and we're working on fixing the issue." I never even one time had someone come out to clean the nasty mess. We were left to clean this ourselves.
The final straw for my roommate and I happened around September I believe. Sometime around 10 PM the sewage backed up again, but this time it was like an explosion. The bathroom floors flooded with black water and human feces to the point it was overflowing into the hallway carpet. I struggled to try and contain the issue as well as keep my pets from walking though it in the panic. I tried to call for over 2 hours emergency Maintenace or someone from management to help fix the issue and never could get a response to the clear emergency. I finally had to call the city and health inspectors to come out. They finally got there around midnight and couldn't believe what they were seeing in my apartment. It took until almost 3 in the morning for even them to reach someone from the apartment complex. When the maintenance man did finally show up he verbatim said, "Oh wow." then he walked out, and I didn't see him for the entire rest of the night. I was also not the only person this was happening to. There were at least 3 other units experiencing the same thing. It was almost 4 in the morning before management finally caved in and paid for a hotel room for myself and the other tenants.
Mangement had relayed to us by the way that they would be covering the cost of the hotel rooms and reimbursing us. As you read this, I'd like you to think about what reimbursing means to you. When I went into the office two days later to get my "reimbursement" I was told they could apply it as a credit to my next month's rent or I could have gift cards. If I could curse on this review right now, believe me, I would be.3
Keep in mind now that this has been two days, and the SEWAGE is still sitting in my apartment. The city had to heavily fine the apartment complex and force them to reimburse them for the plumbers that they ended up calling themselves to temporarily fix the issue.
I could go on and on about this probably for another hour, and this is only the worst issue, there were many others including leaks from the ceiling for a week, and mold that we ended up having to get rid of from that ourselves, but I'll let my images and hopefully videos do the talking from here.
PLEASE DO NOT LIVE HERE. Do not subject yourself to unsafe living conditions and a staff that has no time or courtesy for their tenants.
Rando Murda
★★★★★
I moved in to bella vista a month ago and I have been loving it! The amenities are cleaned every day. The staff Is super friendly. Raquel is amazing, she is very prompt, kind and very helpful.... Read More
I moved in to bella vista a month ago and I have been loving it! The amenities are cleaned every day. The staff Is super friendly. Raquel is amazing, she is very prompt, kind and very helpful. The location is just perfect, is right across from the entrance to the beautiful trail.
Zita Celeste
★★★★★
Great service!! I absolutely had a great time on my visit. Everything was explained perfectly and very clear. Raquel, who helped me, was so informative and am looking forward to coming again not just for looking around... Read More
Great service!! I absolutely had a great time on my visit. Everything was explained perfectly and very clear. Raquel, who helped me, was so informative and am looking forward to coming again not just for looking around this time! She was the best!
Jocelyn L
★★★★★
My experience at Bella Vista has been nothing short of amazing! The front office staff is incredibly helpful, and Raquel went above and beyond to assist me. She was knowledgeable, patient, and made sure all my questions... Read More
My experience at Bella Vista has been nothing short of amazing! The front office staff is incredibly helpful, and Raquel went above and beyond to assist me. She was knowledgeable, patient, and made sure all my questions were answered. If you ever need help, I highly recommend going to Raquel, she’s the best! Her professionalism and kindness truly made a difference in my experience. Highly recommend!
Troy Solis
★★★★★
I had the pleasure of being assisted by Raquel. She helped my dad get into his new apartment and made the entire process super easy. She was super friendly, and got him into his new apartment quickly!... Read More
I had the pleasure of being assisted by Raquel. She helped my dad get into his new apartment and made the entire process super easy. She was super friendly, and got him into his new apartment quickly! Thank you for all of your help Raquel!