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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
This is the first and only apartment I have lived in that I would never suggest to someone else. Leasing/management is never in the office, they never answer the phone. My truck was towed despite me being... Read More
This is the first and only apartment I have lived in that I would never suggest to someone else. Leasing/management is never in the office, they never answer the phone. My truck was towed despite me being a resident because the manager mixed up the reserved spots - then proceeded to encourage me to start paying for a spot..??!? When I moved in I didn’t have A/C, lights were out, ice maker didn’t work, etc. My A/C and ice maker have had constant issues throughout my 1yr lease. I have had numerous maintenance request closed with no work being done. I am currently doing my own repair on my ice maker because if you wait for maintenance, your lease will be up before they assist. I would run from this complex as this is the first and only time I have not been thrilled with my living experience.
I originally rated 2 stars which is far too high. My sink has been inside my cabinet since July 5th (when I put a maintenance request in) and I have asked the front office 2 times to come fix it and I am still waiting on July 19 and it’s the weekend so I’ll be waiting longer still. I cannot reiterate enough that this is the worst complex I have ever lived in (or had a friend live at) the turnover rate of front office and maintenance employees is sadly impressive. They can’t keep maintenance techs staffed so only live here if you want your A/C out for +25% of your lease. The people are nice but this complex is a mess. They will also tow your vehicle if a friend visits and takes more than 10min to register.
Ashley Gillette
★★☆☆☆
2/5.. moved into a unit one month ago to no a/c for weeks, took countless emails and requests’ to get this fixed. Clothes dryer didn’t dry, got a new one installed, still doesn’t dry. Mail key? Took... Read More
2/5.. moved into a unit one month ago to no a/c for weeks, took countless emails and requests’ to get this fixed. Clothes dryer didn’t dry, got a new one installed, still doesn’t dry. Mail key? Took a month to get a new one since it didn’t work. Shower curtain rod falling out of the wall (only to find more previous tenant dust build up which is in every corner of this place - dirty move in) still falling out so I put up a new rod. Ice maker, doesn’t work. Half the outlets, don’t work. Front door knob is wonky and addressed in move in papers which obviously weren’t looked at. Flooring is scuffed up beyond a quick repair.. Completely unprepared for anyone to move in to this apartment complex. Absolutely rushed. Want your packages? Good luck.. Amazon can’t figure out the parcel “room”, parcel system doesn’t work.. Trash is everywhere outside by the chutes. Fire alarms go off at night.. Location is great but if you ever want to sweat for week, be completely blown off for weeks until u request a new unit, this is it. More employees or something would help this place.
David Sheriff
★★★★★
I have been living at Bell Lancaster for about four months and I can tell you that the building is wonderful. Blake and Karen in the office are so friendly and helpful, they made the application process... Read More
I have been living at Bell Lancaster for about four months and I can tell you that the building is wonderful. Blake and Karen in the office are so friendly and helpful, they made the application process and moving in very easy, and If I ever have a question, they are very generous with their time and will do anything they can to help. The building is spotless and runs very well and they just put in a great coffee machine. The maintenance staff are awesome, Parker and Donnie are super nice guys and if there is anything that's needs done in my apartment, they are right on it. I highly recommend this apartment complex.
Hunter Gonzalez
★☆☆☆☆
I wasted countless hours and hundreds of dollars trying to rent out an apartment here. I toured the complex and decided on a room I wanted. I filled out all the paper work and got all the... Read More
I wasted countless hours and hundreds of dollars trying to rent out an apartment here.
I toured the complex and decided on a room I wanted. I filled out all the paper work and got all the materials they needed. They told me to find insurance and utilities and it would be finalized. Good thing I did find it immediately.
Upon approval they then took out a $200 admin fee and a $300 deposit on that room immediately.
The next day I received a call that they had already gave the room that I applied and was approved for to someone else in the complex and I could not have it. So I had decided to come back for another tour to see if I would like it. Once I was there I asked that if I did not decide to live at their complex would I get the $500 back and the informed me that I would received a check for the money. In the end, I decided to try to get the second room.
I was told that I would receive the new welcome package at the beginning of the next week, and I never did. I ended up waiting two weeks. Then I receive a job offer in another city and informed them that since I waited so long and the job offer I would not be staying there.
When I tried to get my $500 refunded they told me they don’t normally refund the deposit and cannot/will not refund the admin fee.
In the end, I was sent back to them twice, paid almost $300 (application fee and admin fee) for a room that I was not ever going to get, never received the package for the second room, and was lied to
Aimee Siqueira
★★★★★
I have been looking for apartments all over this area of Fort Worth for month, and the best front desk is Karen!!! She takes her time to go over stuff, she tries to understand what you actually... Read More
I have been looking for apartments all over this area of Fort Worth for month, and the best front desk is Karen!!! She takes her time to go over stuff, she tries to understand what you actually need, and she is suuuuuuupeer nice about everything! She kept me updated about an apartment unit that I was waiting for 7 months, she never forgot about me, and she treated me way better then my own current apartment front desk people. Karen you are out of this world!