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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
We moved in October, the unit was recently renovated so looked great, nevertheless, had some teething issues which were addressed and well taken care by the management and maintenance staff. Routine repair requests get resolved within 24hrs.... Read More
We moved in October, the unit was recently renovated so looked great, nevertheless, had some teething issues which were addressed and well taken care by the management and maintenance staff. Routine repair requests get resolved within 24hrs. Staff is professional, polite, friendly, and very helpful. The area that could be better is fitness area (running conditions of the equipment and temperature control).
LakshmiNarayanan Raju
★☆☆☆☆
I vacated quietly, hoping to forget my horrible experiences at The Anthem Valley Ranch. I lived at 721 Cowboys Parkway, APT 2059, from June 17, 2021, to June 16, 2024. I chose this apartment primarily for its... Read More
I vacated quietly, hoping to forget my horrible experiences at The Anthem Valley Ranch. I lived at 721 Cowboys Parkway, APT 2059, from June 17, 2021, to June 16, 2024. I chose this apartment primarily for its proximity to Valley Ranch Elementary School, and that was the main reason I stayed so long.
During my stay, the primary challenge I faced was the declining service from the leasing staff. Repair tickets were often ignored, even weeks after submission. The leasing staff changed frequently, and with almost every change, their honesty and integrity seemed to disappear. The worst part was when they closed maintenance tickets without addressing the issues. I had to email them repeatedly.
Eventually, I had to vacate the apartment due to a severe rat infestation. We trapped six rats and started taking pictures after encountering indifference from the apartment management.
Unfortunately, apartment options for working professionals and knowledge workers in the Coppell Independent School District are limited, and Anthem used to be one of the better-run apartment complexes. However, over time, they have deteriorated in terms of maintenance, plumbing, and pest control. If you have thick skin and are willing to put up with substandard living conditions and poor service in exchange for good schools, then Anthem might be an option. However, remember that there are better residences available in Coppell.
The reasonable timeframe for maintenance tickets in this complex when I vacated was up to a month, even with escalation. Please see the attached email screenshot for further details.
monisha subramanian
★★★★★
I recently did an internal transfer within the community and my new apartment had a lot of issues. The maintenance staff Darreyl Landry took care of all the issues promptly and efficiently. He genuinely cares about the... Read More
I recently did an internal transfer within the community and my new apartment had a lot of issues. The maintenance staff Darreyl Landry took care of all the issues promptly and efficiently. He genuinely cares about the well being of the residents and is professional.
But the leasing office was not as compassionate or attentive to these issues!
Lexe Bradley
★☆☆☆☆
My experience at Anthem has been horrible. Couldn't move in til 4 days after our move in date, because of all the problems. They tried to move us into an outdated infested unit. Never received a credit... Read More
My experience at Anthem has been horrible. Couldn't move in til 4 days after our move in date, because of all the problems. They tried to move us into an outdated infested unit. Never received a credit for having to pay for a hotel for 4 days and having no where to stay which anna says every month she’s getting fixed. The apartments are disgusting. The unit they ended up moving in still was outdated my daughters mirrors in her room was shatter before we moved in and still not moved in 6 months later. Our walls have major cracks in them. Worst of worst there was an electrical fire in our garage which the sprinklers or alarms went off thank God our neighbors caught it and banged on the door for us to hurry and get out. Nobody came and check on us but Thank God I caught them talking by the garage the next morning where the manager told the inspectors she was not going to clean the vents out because she just cleaned the molded vents a few weeks ago . And she wasn't worried about our safety. Took them a few months to finally fix the garage after i complained 10 times. My ceiling is still brown from the fire. Still have about two inches open for rats to run in they crawl all in the walls and me and my boyfriend have expressed this many times. Our neighbor ceiling on there porch is still missing and broken thats not getting fixed. Which just how Anthem runs nothing gets fixed.
SRK
★☆☆☆☆
All was good earlier but the new management is the worst ! When you approach them with a problem, you’ll be treated as if you’re from a different community and they’re no way obligated to hear your... Read More
All was good earlier but the new management is the worst ! When you approach them with a problem, you’ll be treated as if you’re from a different community and they’re no way obligated to hear your concern. Their attitude is like “Stay if you want or else get out”, as there is a demand due to VRE school rating. It is recently developing into a totally unsafe place to move in. The management even refused to install a CCTV when the mailboxes were broken multiple times repeatedly. Their response was just - “Yeah, we know”. The property manager is very rude, worst attitude I’ve ever seen. Move in somewhere else and save your peace of mind.