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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
I'm giving maintenance the 5 stars. They come quickly and they fix everything or order the parts needed. I moved in under a new management company Willow Bridge who is trying to catch up with the problems... Read More
I'm giving maintenance the 5 stars. They come quickly and they fix everything or order the parts needed. I moved in under a new management company Willow Bridge who is trying to catch up with the problems here.
I moved in about 2 months ago and RPM was the former Management Company; I give them and Carrie the manager a 1 star - they knew they were leaving so left a mess for Willow Bridge in my apartment.
Maintenance has tried to fix everything wrong since Willow Bridge took over. I think the previous tenant didn't report anything and never opened the windows or had any maintenance come in. What needed fixing in my apartment when I moved in: microwave handle was broken, cooktop was so old that the dials has no info, shower head was loose, shower door made a horrible noise, shower door handle was loose, all caulking in kitchen and bathrooms were cracked on nonexistent, sinks were stopped up, there was a huge gap under my kitchen sink, rotting window sill, windows that didn't and still don't open properly, trees hitting the windows and tearing the screens, ceiling cover for the fan had fallen down on the stem, and so much more.
Bryan, head of maintenance with Willow Bridge, and Cosme have fixed almost everything. They are friendly and respectful; they listen and remember. If they can fix it themselves, they do; if not, they order what's needed when they get approval. They have replaced the microwave and cooktop, caulked everything, ordered blinds for two windows, had the trees trimmed so they no longer hit the windows, had window guy come (we're still working on the window problems), fixed shower and shower door, helped lower a couple of shelves in the kitchen. It's amazing and such a change from RPM.
So all I have left is the fan cover and the windows which I still can't open; hopefully they are working on that.
It makes such a difference when you can count on maintenance to show up and take care of everything; they have almost done it all.
This property in general is older and RPM did not keep it up, so I'm hoping that the outdoor lighting on the interior of the property on the Roland side will soon be fixed and whatever else has been neglected.
Bryan and Cosme make a fantastic team and I think Willow Bridge in lucky to have them.
Thank you Bryan and Cosme and Willow Bridge.
Shawne King
★★★★★
This place is amazing! It's right across from whole foods,the neighborhood is boasting with large beautiful homes.The apartment manager Carrie is simply amazing. I can tell that she cares about residents the way she drops everything to... Read More
This place is amazing! It's right across from whole foods,the neighborhood is boasting with large beautiful homes.The apartment manager Carrie is simply amazing. I can tell that she cares about residents the way she drops everything to help. She empathetic and very knowledgeable. The apartments are oversized,think mini mansion but in an apartment. The details to the structure outside as well as in the apartments has so much character. All the bedrooms have their own bathroom and a half bathroom in the hall. I have never seen a more impeccable apartment. And the activity calander makes it so much better. Wine down Wednesday seems so appropriate after a long day. I've never felt so welcomed. Thank you Carrie and your staff for such a pleasant experience. The coffee machine in the front was a perfect touch.
Lindsay Mercer
★★★★★
Very nice place to live. The staff are all very friendly, and when we had a maintenance issue (at the worst time possible so I was very stressed out), Frank was responsive, capable, kind and reassuring. He... Read More
Very nice place to live. The staff are all very friendly, and when we had a maintenance issue (at the worst time possible so I was very stressed out), Frank was responsive, capable, kind and reassuring. He fixed the problem quickly, he was very tidy and he followed up to make sure everything was ok in the following days.
LPHealthcare Inc
★☆☆☆☆
I have been a nurse for over 25 years, and now mainly a travel nurse and choose this community because of HP being a safe neighborhood. The City is wonderful, but I never imaged the community where... Read More
I have been a nurse for over 25 years, and now mainly a travel nurse and choose this community because of HP being a safe neighborhood. The City is wonderful, but I never imaged the community where I would be staying would cause my family and I to have the worst living experience.
Maintenance staff would enter our unit at any moments notice. They state that they send out 24 hour notices, but in fact, I have many emails that would show that their notices are less than 14 hours in advance. In fact, last week, two of their staff enter our place, with one person having a phone recording, all while I did not let them inside, or had time to get to the door. They entered while I was undressed, and had to use a towel to cover myself.
To my knowledge, we have never given a reason to be treated this way. My family and I are homebodies, and do not socialize as we are very busy with our careers.
Carrie, Aliyah and their staff, have caused so much damage to my family. It is unfortunate that as a healthcare professional caring for other people, we are the ones that get treated with no respect, or simple customer service to a resident. This is why we decided to move out about a week ago and could not have been more happy with our decisions.
I hope future potential residents do not have this experience, but as for myself I would say - stay away from this community at all costs.
Darla Wilson
★★★★★
Thank you to the entire team at Alto! Aliyah was so helpful helping me select the PERFECT home - that is saying a lot because I am extremely particular. Move in was seamless and Carrie, the Manager,... Read More
Thank you to the entire team at Alto! Aliyah was so helpful helping me select the PERFECT home - that is saying a lot because I am extremely particular.
Move in was seamless and Carrie, the Manager, goes above and beyond for her residents.
Wish I would have moved here sooner.
Kudos to the Alto Team!