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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Worst apartment I have ever lived in. Only moved in 2 weeks ago and absolutely appalled. Upon moving in, the apartment was absolutely filthy. Cabinets splattered with food, dirt and debris all over the floors, bathtub looked... Read More
Worst apartment I have ever lived in. Only moved in 2 weeks ago and absolutely appalled. Upon moving in, the apartment was absolutely filthy. Cabinets splattered with food, dirt and debris all over the floors, bathtub looked dingy and gross. Multiple nails left in the walls from previous tenant, scratch marks all over the hardwood floor. We complained to the office about the state of the unit, they replied by saying "multiple tenants have complained about the move in clean". They sent house keeping back to "fix it" and the cleaners looked around and said "what's wrong with it?". There have also been bugs in my unit since arrival. I have had 2 separate pest sprays since moving in. The office tells me "pests are normal in apartments". This week, I come home to my kitchen light fixture shattered on the floor with water falling from the ceiling. I immediately notify the office at 8:30AM and maintenance comes to my apartment and cut 2 large holes in my ceiling. Plumbers do not come to stop the leak until 5:30PM. Less than a day later, the leak begins dripping again all over my kitchen. I once again call the office about this and they let 24 hours go by without sending the plumbers back out. I am concerned about mold. They are attempting to put a band aid fix on a very large problem. The office offers to move me into a different unit, they show me 3 "move in ready units" that are available. One reeked of cigarette smoke and the other 2 had dead roaches scattered throughout. These apartments are charging top dollar for less than acceptable units and customer service.
Rosie
★☆☆☆☆
Good luck getting anyone to answer the phones. Valerie, the new manager, is nonexistent. Mickey in the front office never lets you finish a sentence. Valet trash is often missed. Gates are broken half the time, it... Read More
Good luck getting anyone to answer the phones. Valerie, the new manager, is nonexistent. Mickey in the front office never lets you finish a sentence. Valet trash is often missed. Gates are broken half the time, it is currently broken going on 4 months. Packages go missing. Maintenance patches everything. A/C cannot keep up in the summer. Do yourself a favor - Look elsewhere!!!!
Alisa Fowler
★★★★☆
I stayed in this apartment complex for 3 years and truly loved my time there. Mickey was so welcoming upon my move in and always made sure to handle any issues I had whenever I would come... Read More
I stayed in this apartment complex for 3 years and truly loved my time there. Mickey was so welcoming upon my move in and always made sure to handle any issues I had whenever I would come to the office. The maintenance team is super quick with requests and they are all friendly. My recent interactions with Valarie upon my move out process were extremely pleasant as well. Truly enjoyed my time at Rockbrook.
Mohammad Amjad
★★★★★
About two months ago I was looking for an apartment and I drove by Rock Brook Creek Apartments , I dealt with three wonderful ladies, Ms Valerie, Ms Mickey and Ms Gigi I explain to them when... Read More
About two months ago I was looking for an apartment and I drove by Rock Brook Creek Apartments , I dealt with three wonderful ladies, Ms Valerie, Ms Mickey and Ms Gigi I explain to them when I needed the apartment. There was no problem with that. I got a better apartment and even a cheaper rent I got to see The model of the apartment that I was going to be moving in. Everybody was so friendly and nice. My paperwork was done with ease. I had some minor issues when I moved in Carlos the maintenance person Took care of it he was very nice. If I had an apartment complex, I promise you I would hire these three ladies in a New York minute. Thank you so much. I am really going to enjoy living here. very very friendly staff answer all your questions made me feel right At home Thank you again. I would definitely recommend other people to come look at these apartments and friendly staff
Lauren
★★★★★
Living at Rockbrook Creek Apartments has been a great experience! Valerie is truly outstanding--she consistently goes the extra mile for residents, handling any concerns promptly and with professionalism. The apartments are not only beautiful but also very... Read More
Living at Rockbrook Creek Apartments has been a great experience! Valerie is truly outstanding--she consistently goes the extra mile for residents, handling any concerns promptly and with professionalism. The apartments are not only beautiful but also very reasonably priced. Plus, the location couldn’t be better with quick access to I-35. Highly recommend this place!