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Disclaimer
This presentation is to be used solely for information, and under no circumstances is it to be deemed any form of a binding commitment. Information contained herein, while based upon data supplied by sources deemed reliable, is subject omissions and is not, in any way, warranted. Pricing and availability is subject to change at any time.
Glass House by Windsor isn’t just a community—it’s a culture of excellence. From management and concierge to the maintenance team, every interaction has reflected top-tier service and genuine care. Their commitment to residents is unmatched. Before moving... Read More
Glass House by Windsor isn’t just a community—it’s a culture of excellence. From management and concierge to the maintenance team, every interaction has reflected top-tier service and genuine care. Their commitment to residents is unmatched.
Before moving in, I explored other places, but none offered the warmth and sense of family I feel here.
If I had to sum it up?
Glass House by Windsor is luxury with a heart. Glenda Crawford-5 Year Resident
CDZ
★★☆☆☆
After relocating to Dallas for a new job, the Glass House by Windsor was one of the locations I was offered to stay with my two pets during my 60 day window between relocating and moving into... Read More
After relocating to Dallas for a new job, the Glass House by Windsor was one of the locations I was offered to stay with my two pets during my 60 day window between relocating and moving into a new home.
The PROS:
Front desk staff (weekday, weekend, however overnight was not as good) was incredibly friendly and helpful.
Maintenence team - unbelievably friendly and enthusiastic about helping.
The CONS:
About 30 days into my stay, it became apparent that there was a leak emminating somewhere in the walls, or underneath the floor, that caused small wet spots in the flooring througout the entire apartment. I flagged this as a concern (to the weekend overnight front desk person) with zero follow up. About a week or two later, my unit was completely flooded to the point of danger, when a floor based utility box was sparking, smoking and sizzling, FULL of water. Thank goodness my two pets knew to stay away, otherwise its likely they would be electrocuted. I alerted the front desk staff at this point that there was a MAJOR concern, showed him video of what was going on, and the Maintenence team was called (it was after hours.). I was visited about 40 mins later to assess the situation and work through some solutions - one of which was completely removing the outlet and just leaving capped off wires, to ensure no one got shocked. He worked to find the solve through the next few days, but to no avail, the leak kept coming.
I was not offered any concession by the building for the inconvenience, and by the time word got to my relocation team, it was 5 days out of my move to my new place, so I declined moving out of this unit as it was such a short time before I was departing.
I attempted to contact the GM of the property on numerous occasions, but was never responded to. I will say the front desk and maintenence teams kept checking in on me, which is the one bright spot of my experience.
Overall, I would be reluctant to encourage anyone to move into this building given my experience. Super dissappointing.
Mary Dang
★★★★★
5 stars for the concierge team Jesse, Kerry, Tamika, Ms. V! They're approachable, friendly, and helpful! Most of all, starting my morning or ending my night with seeing them really completes my day. And I appreciate the... Read More
5 stars for the concierge team Jesse, Kerry, Tamika, Ms. V! They're approachable, friendly, and helpful! Most of all, starting my morning or ending my night with seeing them really completes my day. And I appreciate the 24h concierge service.
Also, 5 stars for the quick maintenance team which includes Hampton and Jonathan. They're replaced my faucet, microwave, batteries, and etc efficiently. They even give me helpful tips.
I've lived at other Windsors, and this one is unique and my favorite. You can't beat the industrial vibe of the concrete walls and views. Elevators are also fast.
We've lived her for 4 years now, and I'm not sure we want to buy a home anytime soon. Also, can't beat the walkability to a grocery store, bank, several local coffee shops, Flower Child, a British bar, a department store, and the Katy Trail. Living here really helps with my work life balance.
B R
★★★★★
Patrick exceeded all my expectations as a leasing agent. From our first conversation, it was clear that he’s not only experienced but also incredibly committed to his clients. He was proactive, thorough, and always available to answer... Read More
Patrick exceeded all my expectations as a leasing agent. From our first conversation, it was clear that he’s not only experienced but also incredibly committed to his clients. He was proactive, thorough, and always available to answer questions or provide updates. What really stood out was his honesty and transparency throughout the process. I never felt pressured, only supported. Thanks to Patrick, I found the perfect place and felt confident every step of the way. He’s a true professional and a rare find in the world of real estate.
Lorena Robles
★★★★★
These 5 stars go to Jonathan and Hampton! They were amazing with helping me with all my maintenance requests. They got everything done so fast so I could go back to enjoying my home! Thank you again... Read More
These 5 stars go to Jonathan and Hampton! They were amazing with helping me with all my maintenance requests. They got everything done so fast so I could go back to enjoying my home! Thank you again guys great job